 Seapine's Customer Care program provides world-class technical support and customer service to ensure your satisfaction with our products. Our support team utilizes the latest technical resources and many combined years of experience to promptly answer questions and resolve issues.
Contact Support
From answering simple installation questions to troubleshooting complex issues, Seapine’s support team can help.
Phone
: (513) 754-1655
Toll free
: (888) 683-6456 (U.S. and Canada)
Support Plans
Seapine support plans provide responsive technical support and all major and minor product upgrades. We offer the following annual plans:
- Premium Care support provides complete product coverage for organizations that want to keep their Seapine solutions up to date.
- Critical Care support provides 24-hour-a-day coverage for organizations that leverage Seapine solutions for mission-critical processes and applications.
Free Pre-Sales Support
Our sales and technical support staff is available to help with your product evaluations and answer your questions. Free support is included with each evaluation.
Knowledgebase
Search our extensive knowledgebase for troubleshooting information, tips and tricks, and general information. Updated regularly by our customer support and development teams, the knowledgebase is an excellent self-help resource.
Product Upgrades
Download the latest software releases and upgrades. All support plans include major and minor product upgrades.
Support Renewal
Maintenance support plans must be renewed annually.
Other Resources
The peer-supported Seapine community provides multiple venues to share knowledge, expertice, and solutions related to application lifecycle management and software quality.
User-to-user Connections
Connect with other users in our LinkedIn and Facebook user groups, and discuss techniques and share solutions in our user-to-user forums.
Seapine Labs
Visit the Seapine Labs to contribute samples and other information to the wikis, preview new technologies, and download experimental development tools.
ALM Insider Newsletter
Subscribe to the ALM Insider to get Seapine news, product announcements, upcoming events, product tips, and more delivered to your inbox monthly.
The Seapine View
Read The Seapine View, the definitive blog on all things related to Seapine, our products, and our people.
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