Simplified Bug Reporting for Your Customers

Until SoloBug, companies had to devise their own means of receiving bug reports and feature requests from their customers. Most often, customers had to fill out a bug report form and either fax, mail, or email it to a technical support department where it was then hand- entered into the master bug database. This low-tech procedure provided no support for file attachments and left room for communication nightmares.

SoloBug is a stand-alone bug reporting application that works with TestTrack Pro to dramatically simplify the way you receive bug reports from customers. As a TestTrack Pro user, you can customize and distribute SoloBug freely to your customers and beta sites.

SoloBug Features

• Use TestTrack Pro to customize SoloBug to include product names and your bug reporting terminology.
• Cross-platform SoloBug runs on Windows, Mac OS X, Linux, Solaris (Sparc) and Palm OS.
• Customers can include file attachments with bug reports. And, included screen shots can be viewed from within TestTrack Pro.
• Easily capture your customers’ computer configuration, making it easier to track configuration-specific issues.
• SoloBug is included free with TestTrack Pro and TestTrack Studio.

SoloBug Benefits

• Eliminate data entry by automatically importing bug reports into TestTrack Pro. When TestTrack Pro receives an email with a SoloBug report, it is automatically added to the bug database.
• Improve consistency by restricting input choices to your bug reporting terminology.
• Include a professional quality bug reporting tool with your products or services.
• Let customers create bug reports offline.
  

SoloBug is available for Windows, Linux, Mac OS X, Solaris, and Palm OS.