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document Helix ALM Linux Configuration File Variable Values
This article includes definitions of all variables used with Helix ALM on Linux. The ttstudio.conf file is installed in the /etc directory. The install.pl script initially sets the required variable values. These definitions will help if you are manually installing or configuring Helix ALM. ...
26 Apr, 2017
document User Notifications Are Not Sent for Unassigned Records
Helix ALM user notifications are sent after workflow events are processed. If an event entered on a record clears the current assignment and the notification is configured to send email only when the record is assigned to the user, the notification is never sent. Specifically, this occurs...
27 Apr, 2017
document Configuring IIS and Apache Web Servers for Helix ALM Web
Files for Helix ALM web clients are hosted on a web server. After installing Helix ALM, you must configure a web server before users can use the web clients. See Supported Web Servers for supported versions. The following links provide specific steps for configuring web servers. ...
26 Apr, 2017
document Helix ALM Client System Requirements
Following are the minimum Helix ALM Client system requirements. See Supported Web Browsers for browsers that Helix ALM web clients are compatible with. Windows Server 2003, Vista, Server 2008, 7, Server 2012, 8, 8.1, 10, Server 2016 Mac 10.9 - 10.12* Intel-based...
03 May, 2017
document Helix ALM Server System Requirements
This article provides minimum processor and operating system requirements for the current version of the Helix ALM Server application. The attached PDF file provides processor speed, RAM, and hard drive space recommendations for the server application based on the total number of records and...
03 May, 2017
document Surround SCM Third-Party Integrations
This article includes third-party products that the current version of Surround SCM integrates with. Integrations are fully tested except where noted. Please contact Seapine support if you have questions about older versions of Surround SCM or supported third-party products. Note: The Surround...
08 May, 2017
document Helix ALM Type Mismatch ODBC Error
Problem When querying in a Microsoft Access database that links to a Helix ALM project with custom fields, the following error is returned: 'Type mismatch in expression' Cause The CUSTMVAL.CUSTVALUE is a pop-up custom field and was not converted to an integer prior to comparing...
26 Apr, 2017
document Helix ALM Web Clients Return a 404-Page Not Found Error
Problem A '404 – Page Not Found' error is returned when you try to log in to Helix ALM web clients. Cause To complete the login, Helix ALM needs to access the CGI directory and executable. This error usually occurs for one of the following reasons: The directory and...
25 Apr, 2017
document Renaming the TestTrack CGI
Note: The following information only applies if you installed the IIS Lockdown tool with URLScan, which is generally in the C:\Windows\System32\Inetsrv directory. If there is not a URLScan folder in that directory, URLScan is not installed and you do not need to rename the TestTrack CGI. The...
23 Dec, 2014
document Unicode Characters Not Displayed Correctly in Helix ALM Web Clients
Problem Unicode characters are not displayed correctly in Helix ALM web clients. Cause TestTrack requires UTF-8 encoding for Unicode characters. If you use Apache for your web server, the default character set may use a different encoding value. Solution Set the default character...
26 Apr, 2017
document Helix ALM RDBMS Support
Note: The following information applies to the current version of Helix ALM. If you use an older TestTrack version, see TestTrack 7.5-2008 and License Server 3.1-2008 RDBMS Support. Helix ALM projects and the server database can be stored in Helix ALM native (SQLite) or another Relational...
28 Apr, 2017
document Surround SCM Server System Requirements
This article provides minimum processor and operating system requirements for the current version of the Surround SCM Server application. The attached PDF file provides processor speed, RAM, and hard drive space recommendations for the server application based on the total number of files and...
03 May, 2017
document Helix ALM Third-Party Integrations
This article includes the products that the current version of Helix ALM integrates with. Integrations are fully tested except where noted. Contact Perforce Support if you have questions about earlier versions or supported integrations. Note: The Helix ALM Integrations...
09 May, 2017
document Surround SCM Eclipse, JBuilder, and RAD Integration
Surround SCM supports integration with Eclipse. This information also applies to JBuilder and Rational Application Developer (RAD) for WebSphere integrations. JBuilder is only supported in Surround SCM 2015.0 and earlier. See Surround SCM Third-Party Integrations for supported...
22 Jun, 2016
document Uninstalling PostgreSQL
When you uninstall Surround SCM, PostgreSQL is not removed. Following are instructions for uninstalling PostgreSQL and manually removing database files and the postgres user account and group. Windows Use the uninstaller to remove PostgreSQL. Choose Start > Control Panel > Add...
12 May, 2017
document SMTP Send Mail Error: 5.5.4 Invalid Address
Problem The SMTP server returns the following error: The SMTP host’s reply to the MAIL command was 501, but it was expected to be 250. The reply text was “5.5.4 Invalid Address”. Cause The email address may include Unicode characters. SMTP does not support non-ASCII characters...
31 Dec, 2014
document Running Executables from TestTrack Triggers and Escalation Rules
Triggers and escalation rules can run a script or compiled program when a rule passes. Triggers that run when records are saved can run server scripts that perform additional checks. Triggers and escalation rules that run after records are saved can run server scripts that perform additional...
23 Dec, 2014
document Configuring IIS for Single Sign-On from Web Clients
Note: The following information applies to Helix ALM web clients and the Helix ALM License Server Web Admin. Helix ALM applications support single sign-on for Active Directory users. Single sign-on allows you to use your network credentials to automatically log in instead of using a separate...
26 Apr, 2017
document Perforce Helix Integration – TestTrack 2016.1 and Earlier
Note: The following information only applies to TestTrack 2016.1 and earlier. If you use Helix ALM, see Helix Versioning Engine Integration. TestTrack supports integration with Perforce Helix. This article includes information about the integration requirements, configuring the...
25 Apr, 2017
document Exporting Data to Excel Using the TestTrack ODBC Driver
Note: This article only applies to TestTrack 2011.1 and earlier. If you use Helix ALM (or TestTrack 2012 - 2016.1), see Exporting Data to Excel. TestTrack projects can be accessed using the TestTrack ODBC driver. This read-only driver lets you query your databases using ODBC-compatible...
25 Apr, 2017
document Moving Databases and Projects - TestTrack 2011.1 and Earlier
Note: The following information only applies to TestTrack 2011.1 and earlier. If you use Helix ALM (or TestTrack 2012 - 2016.1), see Moving the Server Between Computers. Before you begin moving the files, make sure the TestTrack Server is not running. This ensures you get a clean copy of...
25 Apr, 2017
document Configuring IIS for TestTrack RM Reviewer and TestTrack TCM Test Runner
To configure Microsoft IIS to host TestTrack RM Reviewer and TestTrack TCM Test Runner, perform the steps available from the following links based on the version you are using. IIS 6 IIS 7 and later Following are additional information and steps for configuring RM Reviewer and TCM...
10 Sep, 2015
document Helix ALM Subversion Integration
Helix ALM supports integration with Subversion. Note: The following information also applies to TestTrack 2016.1 and earlier. TestTrack was renamed to Helix ALM starting with version 2017.1. This article includes information on integration requirements, setting up a working...
28 Apr, 2017
document Backing Up Helix ALM Databases
The Helix ALM Server database and project databases should be backed up regularly. Helix ALM native server databases Stop the Helix ALM Server. Copy the contents of the TTServDb directory on the Helix ALM Server computer. Only copy subdirectories if you are using TestTrack 2011.2 and...
27 Apr, 2017
document Helix ALM ERDs
Following are the Entity Relationship Diagrams (ERDs) for Helix versions. Note: Starting with the 2017.1 releases, TestTrack was renamed Helix ALM. 2017.1 - Projects | Server 2016.1 - Projects | Server 2016.0 2015.1 2015.0 2014.1 2014.0 2013.1 ...
25 Apr, 2017