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document Helix ALM Linux Configuration File Variable Values
This article includes definitions of all variables used with Helix ALM on Linux. The ttstudio.conf file is installed in the /etc directory. The install.pl script initially sets the required variable values. These definitions will help if you are manually installing or configuring Helix ALM. ...
26 Apr, 2017
document User Notifications Not Sent for Unassigned Items
Helix ALM user notifications are sent after workflow events are processed. If an event entered on an item clears the current assignment and the notification is configured to send email only when the item is assigned to the user, the notification is never sent. Specifically, this occurs if: ...
02 Jun, 2017
document Configuring IIS and Apache Web Servers for Helix ALM Web
Files for Helix ALM web clients are hosted on a web server. After installing Helix ALM, you must configure a web server before users can use the web clients. See Supported Web Servers for supported versions. The following links provide specific steps for configuring web servers. ...
02 Jun, 2017
document Helix ALM Client System Requirements
Following are the minimum Helix ALM Client system requirements. See Supported Web Browsers for browsers that Helix ALM web clients are compatible with. Windows Server 2003, Vista, Server 2008, 7, Server 2012, 8, 8.1, 10, Server 2016 Mac 10.9 - 10.12* Intel-based...
01 Jun, 2017
document Helix ALM Server System Requirements
This article provides minimum processor and operating system requirements for the current version of the Helix ALM Server application. The attached PDF file provides processor speed, RAM, and hard drive space recommendations for the server application based on the total number of records and...
11 Jul, 2017
document Surround SCM Third-Party Integrations
This article includes third-party products that the current version of Surround SCM integrates with. Integrations are fully tested except where noted. Please contact Perforce Support if you have questions about older versions of Surround SCM or supported third-party products. Note: The...
11 Jul, 2017
document Helix ALM Web Clients Return a 404-Page Not Found Error
Problem A '404 – Page Not Found' error is returned when you try to log in to Helix ALM web clients. Cause To complete the login, Helix ALM needs to access the CGI directory and executable. This error usually occurs for one of the following reasons: The directory and...
13 Jun, 2017
document Renaming the Helix ALM CGI
Note: The following information only applies if you installed the IIS Lockdown tool with URLScan, which is generally in the C:\Windows\System32\Inetsrv directory. If there is not a URLScan folder in that directory, URLScan is not installed and you do not need to rename the Helix ALM CGI. You...
11 Jul, 2017
document Unicode Characters Not Displayed Correctly in Helix ALM Web Clients
Problem Unicode characters are not displayed correctly in Helix ALM web clients. Cause TestTrack requires UTF-8 encoding for Unicode characters. If you use an Apache web server, the default character set may use a different encoding value. Solution Set the default character set...
31 May, 2017
document Helix ALM RDBMS Support
Helix ALM projects and the server database can be stored in Helix ALM native (SQLite) or another Relational Database Management System (RDBMS) format. Following are the supported platforms, database vendors, and versions for the current version of Helix ALM. Refer to 'Setting Up RDBMS...
12 Jun, 2017
document Surround SCM Server System Requirements
This article provides minimum processor and operating system requirements for the current version of the Surround SCM Server application. The attached PDF file provides processor speed, RAM, and hard drive space recommendations for the server application based on the total number of files and...
03 May, 2017
document Helix ALM Third-Party Integrations
This article includes the products that the current version of Helix ALM integrates with. Integrations are fully tested except where noted. Contact Perforce Support if you have questions about earlier versions or supported integrations. Note: The Helix ALM Integrations...
01 Aug, 2017
document Surround SCM Eclipse, JBuilder, and RAD Integration
Surround SCM supports integration with Eclipse. This information also applies to JBuilder and Rational Application Developer (RAD) for WebSphere integrations. JBuilder is only supported in Surround SCM 2015.0 and earlier. See Surround SCM Third-Party Integrations for supported...
05 Jul, 2017
document Uninstalling PostgreSQL
When you uninstall Surround SCM, PostgreSQL is not removed. Following are instructions for uninstalling PostgreSQL and manually removing database files and the postgres user account and group. Windows Use the uninstaller to remove PostgreSQL. Choose Start > Control Panel > Add...
12 May, 2017
document SMTP Send Mail Error: 5.5.4 Invalid Address
Problem The SMTP server returns the following error about email sent from Helix ALM products: 'The SMTP host’s reply to the MAIL command was 501, but it was expected to be 250. The reply text was “5.5.4 Invalid Address”.' Cause The email address may include Unicode characters....
26 Jun, 2017
document Perforce Helix Integration – TestTrack 2016.1 and Earlier
Note: The following information only applies to TestTrack 2016.1 and earlier. If you use Helix ALM, see Helix Versioning Engine Integration. TestTrack supports integration with Perforce Helix. This article includes information about the integration requirements, configuring the...
25 Apr, 2017
document Configuring IIS for TestTrack RM Reviewer and TestTrack TCM Test Runner
Note: TestTrack TCM Test Runner and RM Reviewer support was discontinued starting with the TestTrack Web 2013.1 release. The functionality is now included in the Helix ALM Web client. To configure Microsoft IIS to host TestTrack RM Reviewer and TestTrack TCM Test Runner, perform the steps...
13 Jun, 2017
document Helix ALM Subversion Integration
Helix ALM supports integration with Subversion. Note: The following information also applies to TestTrack 2016.1 and earlier. TestTrack was renamed to Helix ALM starting with version 2017.1. This article includes information on integration requirements, setting up a working...
08 Jun, 2017
document Helix ALM ERDs
Following are the Entity Relationship Diagrams (ERDs) for Helix ALM versions. Note: Starting with the 2017.1 releases, TestTrack was renamed Helix ALM. 2017.1 - Projects | Server 2016.1 - Projects | Server 2016.0 2015.1 2015.0 2014.1 2014.0 2013.1 ...
25 Jul, 2017
document Surround SCM RDBMS Support
The Surround SCM Server database and mainline branches are stored in a Relational Database Management Systems (RDBMS). Following are the supported platforms, database vendors, and versions for the current version of Surround SCM. See the installation help for information about setting up RDBMS...
06 Jun, 2017
document Enabling Remote Connections on PostgreSQL Servers
Helix ALM products may require enabling remote connections on PostgreSQL Servers to work correctly. Following are a few scenarios that require enabling remote connections in PostgreSQL. Helix ALM Data Warehouse A ‘Could not get JDBC Connection’ error is returned when importing from...
25 Apr, 2017
document LaunchAnywhere Error Occurs During Java Installation
Problem An error similar to the following is returned when using the Helix ALM or Surround SCM Linux Java installers. An internal LaunchAnywhere application error has occurred and this application cannot proceed. (LAX) Stack Trace: java.lang.IllegalArgumentException: Malformed uxxxx...
02 May, 2017
document Helix ALM Web Supported Browsers
The following browsers are supported for the current version of Helix ALM web clients. Google Chrome 51.x and later Microsoft Edge 20.x - 40.x (EdgeHTML 12.x - 15.x) Microsoft Internet Explorer 10.0 - 11.0 Mozilla Firefox 45.x - 54.x Safari 8.x - 10.x
06 Jul, 2017
document Surround SCM Client System Requirements
Following are the minimum system requirements for the current version of the Surround SCM Client application. Note: 64-bit Surround SCM applications are only supported on 64-bit operating systems. Windows Server 2003, Vista, Server 2008, 7, Server 2012, 8, 8.1, 10, Server...
03 May, 2017
document Helix ALM Cannot Connect to the License Server
Problem The following message is displayed when you log in to Helix ALM: 'You cannot log in because the Helix ALM License Server was not found. Please make sure the license server is running or ask your Helix ALM administrator for help.' Cause Helix ALM cannot connect to the license...
25 Apr, 2017