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No Projects Available When Logging In To TestTrack Web Clients

Article ID: 493  |  Last updated: 30 Dec, 2014


No projects are available in the Project list when logging in to TestTrack web clients.


Login access for the product license type is not enabled in projects, the user does not have a valid TestTrack license, or the user is not assigned to a security group in any projects.


Assign the appropriate TestTrack license to the user, add the user to the project they need to access, and then assign the user to a security group.

Note: In the TestTrack Client, choose Tools > Administration > Project Options and make sure the Allow TestTrack users to log in to this project option is selected for each product.

  1. In the TestTrack Client, choose View > Users.
  2. Click Add to add a new user or select the user from the list and click Edit.
  3. Click the Licenses tab.
  4. Click the corresponding TestTrack button to assign a license.
  5. Click the Info tab and make sure the user is assigned to a security group. Repeat this step for other projects the user needs to access.
  6. Log out of the TestTrack web client and then log in again. The Project list is populated with the projects the user has access to.

Article ID: 493  |   Last updated: 30 Dec, 2014
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