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Problems Importing Email Attachments from Mac OS X and Apple Mail

Article ID: 456  |  Last updated: 27 Apr, 2017


Attachments are lost or corrupted when importing email into Helix ALM from Mac OS X and Apple Mail.


The email attachment may have been sent in BinHex or AppleDouble formats. The Helix ALM Server email import code does not support these encodings for attachments.


Email attachments should be sent in Base64/MIME encoding from Mac email clients.

Article ID: 456  |   Last updated: 27 Apr, 2017
Mac OS X email attachment import

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