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Helix ALM Web Clients Return a 404-Page Not Found Error
A '404 – Page Not Found' error is returned when you try to log in to Helix ALM web clients.
To complete the login, Helix ALM needs to access the CGI directory and executable. This error usually occurs for one of the following reasons:
Use the following information to troubleshoot and resolve the problem.
Verify that the CGI directory alias exists
Verify that the CGI executable is installed
The ttcgi.exe program must exist in the physical (logical) directory. The default locations are:
Note: The TestTrack RM Reviewer executable is rmcgi.exe. The TestTrack TCM Test Runner executable is tttcmcgi.exe. These products were discontinued starting with TestTrack Web 2013.1.
Verify that the .exe CGI extension is enabled (IIS 6 and 7 only)
Verify that URLScan is not blocking .exe programs (IIS 6 only)
URLScan automatically filters out the ability to run .exe programs and returns the page cannot be found error. To fix this issue, remove the .exe entry from the urlscan.ini configuration file or rename the CGI executable (e.g., ttcgi.exe).
Verify that the login.htm page points to the correct location (TestTrack Pro 2013.0 and earlier only)