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Apple Mail Incorrectly Uses the Helix ALM Email Tracking Address

Article ID: 318  |  Last updated: 25 Apr, 2017

Problem

Emails composed in Apple Mail use the Helix ALM email tracking address instead of the user’s email address.

Cause

Apple Mail uses the last email address by default. If the last email you sent was a reply to a tracked email, Apple Mail saves the Helix ALM email tracking address as the user's address.

Solution

Disable smart addresses in Apple Mail. See the Apple Mail help for information.

Article ID: 318  |   Last updated: 25 Apr, 2017
Tags
Apple Mail email address

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