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Apple Mail Incorrectly Uses the Helix ALM Email Tracking Address

Article ID: 318  |  Last updated: 26 Jun, 2017


Emails composed in Apple Mail use the Helix ALM email tracking address instead of the user’s email address.


Mail uses the last email address by default. If the last email you sent was a reply to a tracked email, Mail saves the Helix ALM email tracking address as the user's address.


Disable smart addresses in Mail. See the Apple Mail help for information.

Article ID: 318  |   Last updated: 26 Jun, 2017
Apple Mail email address

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