EquiSoft Brings QA, Development, and Customers Together with Seapine’s TestTrack Pro
Seapine’s TestTrack Pro issue management solution helps EquiSoft centralize development efforts, deliver higher quality software, and manage customer support
Cincinnati, OH – April 5, 2010 – Seapine Software, a leading global provider of quality-centric application lifecycle management (ALM) solutions, announced today that EquiSoft, a software development company specializing in the design and development of business solutions for clients worldwide, has expanded the use of Seapine’s TestTrack Pro to comprehensively manage customer and internal development efforts. Due to the heavily custom aspect of EquiSoft’s business, efficient client collaboration and workflows are crucial to the company’s responsiveness and productivity. EquiSoft had relied on spreadsheets and emails for tracking defects and requests, but these methods were cumbersome and difficult to manage. Seapine’s TestTrack Pro was originally selected as EquiSoft’s defect tracking solution, but its use quickly expanded. TestTrack Pro is now considered a valued project management tool, helping EquiSoft tightly manage and oversee all aspects of its highly collaborative software development process, including managing priorities and resource allocation. To obtain a view into status information, EquiSoft developed custom dashboards using SQL Server reporting services to leverage the information in the TestTrack Pro database. In addition to managing defects during projects, EquiSoft also uses TestTrack Pro to manage client support and maintenance tickets, making it easier for developers to work on project issues and maintenance issues at the same time.EquiSoft has also extended TestTrack Pro’s feature set to their clients by simplifying the client acceptance testing process. “Clients have access to TestTrack Pro to enter their issues. We have implemented a workflow where client items are assigned to the QA team to filter the requests before assigning them to the development team, which in turn can assign the issues to QA once they are fixed,” Luis Romero, EquiSoft President and CEO, explained. “The QA team can then manage the releases to the client who can close out the issues in TestTrack Pro once fixes are verified. Clients really enjoy having a simple system they can use to track their items and view the progress of the corrections done by EquiSoft. Most of our clients are up and running using TestTrack Pro with practically no training required.” To learn more about Seapine’s ALM solutions, visit www.seapine.com/products.html.About EquiSoft EquiSoft is an IT consulting services firm specializing in the design and development of business solutions, including web solutions, software development/integration or technical analysis, with areas of expertise ranging from business requirements analysis to the integration and deployment of complex technological architecture. EquiSoft also specialize in web marketing with consulting services such as content analysis, information architecture, search engine optimization and web analytics. Learn more at www.equisoft.com.
About Seapine Software
Seapine Software, Inc. is a privately held technology company whose application lifecycle management (ALM) solutions help companies manage the process of developing high-quality complex products—often in regulated industries. Our award-winning ALM solutions drive the creation of recognized brands, life-saving medical devices, even games of the year.
Founded in 1995, Seapine has headquarters in Cincinnati, Ohio, and offices in Europe, Asia-Pacific, and Africa with over 8,500 customers worldwide. For more information, visit www.seapine.com.
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