Frequently Asked Training Questions

Where is the training located?

For your convenience, Seapine provides the following training options:

Online, Web-based training is ideal for students whose budget or schedule will not accommodate travel to our training facility.
In-house training at Seapine’s training facility in Mason, Ohio gets you up-to-speed quickly with face-to-face instruction. Class sizes are between 3 and 15 students. Students are responsible for their own travel, lodging, and meal expenses.
On-site training brings a Seapine trainer to your location. Class sizes can be between 1 and 50 students. Your company covers the trainer’s travel and lodging expenses. The minimum training price is $2,400 per day (equivalent to four students per day.) On-site training can also be tailored to your environment.

Are the classes hands-on?

Yes. The courses use written procedures, real-world scenarios, exercises, and integrated practices to get you up and running quickly. The curriculum is designed to simulate situations you will encounter on the job and reinforces the tasks you will perform.

What are the course times?

In-house and on-site courses typically start at 9:00 A.M. and end at 4:30 P.M with time for breaks and lunch, but this can be changed to meet the needs of your team. Online courses are scheduled in two hour increments, for either two or four consecutive days depending on class duration.

How do I register for a class?

To discuss class schedules, or for additional information, please contact Seapine Sales at (888) 683-6456/(513) 754-1655 or email sales@seapine.com.

What is the preferred method of payment?

Payment is required upon registration and must be received prior to the first day of class. We accept purchase orders, major credit cards (American Express, Visa, and MasterCard), and corporate checks.

Can I cancel or reschedule a course?

You can cancel 10 or more business days before a course and receive full credit. Refer to our cancellation policies for details.

You can also reschedule a course or transfer it to another employee within your company. Email services@seapine.com for help.

Still have a question?

If you have questions that are not answered here, please contact services@seapine.com.

Notifying Seapine of a Cancellation

Notification of cancellation must take place at least ten business days prior to the course start date to qualify for a full refund. Cancellations received between five and nine business days before the start date qualify for a 50% refund. Cancellations received less than five business days before the start date are not refundable. Contact services@seapine.com if you need to cancel a class.

Transferring Registration

Course registrations can be transferred within your company. Contact services@seapine.com if you need to transfer a course registration.

What if Seapine Cancels a Course?

In the event that Seapine Software must cancel a course, registrants will be notified at least ten business days prior to the course start date and will receive a full refund.