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document Cannot Configure or Use Helix ALM for Jira Add-on with Self-Signed SSL Certificates
Problem You cannot configure or use the Helix ALM for Jira add-on. For example, the following problems may occur: When configuring the add-on, the Server field does not populate after entering the Helix ALM Web URL. When viewing a Jira issue, loading data from Helix ALM fails and an...
08 Nov, 2017
document Helix ALM Third-Party Integrations
This article includes the products that the current version of Helix ALM integrates with. Integrations are fully tested except where noted. Contact Perforce Support if you have questions about earlier versions or supported integrations. Note: The Helix ALM Integrations...
08 Nov, 2017
document Surround SCM Third-Party Integrations
This article includes third-party products that the current version of Surround SCM integrates with. Integrations are fully tested except where noted. Please contact Perforce Support if you have questions about older versions of Surround SCM or supported third-party products. Note: The...
08 Nov, 2017
document Preventing Clickjacking Attacks on Helix ALM Web Clients
Clickjacking occurs when hackers use transparent frames or iframes to embed content in web pages to trick users into clicking buttons or hyperlinks on a different web page in another domain or application. To protect your data and prevent clickjacking in Helix ALM Web or the Helix ALM License...
08 Nov, 2017
document Surround SCM Jira Integration
Surround SCM supports integration with Jira. See Third-Party Integrations for information about supported platforms and versions. This article includes information about installing the Jira plug-in, configuring the plug-in, entering Jira login information, and performing actions on Jira issues...
08 Nov, 2017
document Security Certificate Errors When Opening Jira from Helix ALM
Problem When clicking a link that opens Jira from Helix ALM, the browser returns an error about an unsecured connection or security certificate issue. For example: Google Chrome—Your connection is not private. (ERR_CERT_AUTHORITY_INVALID error) Microsoft Internet Explorer—There is...
08 Nov, 2017
document Cannot Configure the Helix ALM for Jira Add-on or View Data in Jira
Problem You cannot select the Helix ALM Server to connect to when configuring the Helix ALM for Jira add-on. Helix ALM data also may not load in Jira after configuring the add-on. Cause Content-Security-Policy and X-Frame-Options HTTP response headers configured for Helix ALM Web on...
08 Nov, 2017
document Cannot Create QA Wizard Pro Excel Datasheet Because Provider Not Registered
Problem When creating an external Microsoft Excel datasheet in QA Wizard Pro, the following error is returned: 'Cannot open external datasheet: The Microsoft.ACE.OLEDB.12.0 provider is not registered on the local machine.' Cause The database engine required to open the Excel file is...
06 Nov, 2017
document Helix ALM ERDs
Following are the Entity Relationship Diagrams (ERDs) for Helix ALM versions. Note: Starting with the 2017.1 releases, TestTrack was renamed Helix ALM. 2017.2 - Projects | Server 2017.1 - Projects | Server 2016.1 - Projects | Server 2016.0 ...
02 Nov, 2017
document Differences Between the Helix ALM Client and Helix ALM Web
Note: The following information only applies to Helix ALM (and TestTrack 2014.0 - 2016.1). The following features that are available in the Helix ALM Client are not yet available in current version of Helix ALM Web. Use the Helix ALM Client to perform any of the following actions. All...
30 Oct, 2017
document Helix ALM Web Supported Browsers
The following browsers are supported for the current version of Helix ALM web clients. Google Chrome 55.x and later Microsoft Edge 20.x - 40.x (EdgeHTML 12.x - 15.x) Microsoft Internet Explorer 10.0 - 11.0 Mozilla Firefox 45.x - 56.x Safari 8.x - 11.x
30 Oct, 2017
document Helix ALM Server System Requirements
This article provides minimum processor and operating system requirements for the current version of the Helix ALM Server application. The attached PDF file provides processor speed, RAM, and hard drive space recommendations for the server application based on the total number of records and...
30 Oct, 2017
document Helix ALM Client System Requirements
Following are the minimum Helix ALM Client system requirements. See Supported Web Browsers for browsers that Helix ALM web clients are compatible with. Windows Server 2008 R2, 7, Server 2012, 8, 8.1, 10, Server 2016 Mac 10.9 - 10.13* Intel-based Macintosh ...
30 Oct, 2017
document Surround SCM Web Supported Browsers
The following browsers are supported for the current version of Surround SCM Web. Google Chrome 55.x and later Microsoft Edge 20.x - 40.x (EdgeHTML 12.x - 15.x) Microsoft Internet Explorer 9.0 - 11.0 Mozilla Firefox 45.x - 56.x Safari 8.x - 11.x Surround SCM Web is...
06 Oct, 2017
document Surround SCM Server System Requirements
This article provides minimum processor and operating system requirements for the current version of the Surround SCM Server application. The attached PDF file provides processor speed, RAM, and hard drive space recommendations for the server application based on the total number of files and...
06 Oct, 2017
document Surround SCM Client System Requirements
Following are the minimum system requirements for the current version of the Surround SCM Client application. Note: 64-bit Surround SCM applications are only supported on 64-bit operating systems. Windows Vista, Server 2008, 7, Server 2012, 8, 8.1, 10, Server 2016 Mac ...
06 Oct, 2017
document License Server Admin Utility Supported Web Browsers
The following browsers are supported for the current version of the Helix ALM License Server Web Admin Utility. Google Chrome 55.x and later Microsoft Edge 20.x - 40.x (EdgeHTML 12.x - 15.x) Microsoft Internet Explorer 10.0 - 11.0 Mozilla Firefox 45.x - 56.x Safari 8.x -...
06 Oct, 2017
document License Server System Requirements
Following are the minimum system requirements for the current version of the Helix ALM License Server application. Running the license server on a slower computer can impact performance and cause locking errors. Note: The 64-bit license server is only supported on 64-bit operating...
06 Oct, 2017
document Surround SCM ERDs
Following are the Entity Relationship Diagrams (ERDs) for Surround SCM versions. 2017.2 2017.1 2016.1 2016.0 2015.1 2015.0 2014.1 2014.0 2013.2 2013.1 2013.0 2012.1 2012.0 2011.1 2011.0 2010.1 2010.0
19 Sep, 2017
document License Server ERDs
Following are the Entity Relationship Diagrams (ERDs) for Helix ALM/Seapine License Server versions. 2017.2 2017.1 2016.1 2016.0 2015.1
19 Sep, 2017
document License Server Compatibility
The Helix ALM License Server is backward compatible. It supports the Helix ALM or Surround SCM version it is released with and earlier versions, but not later versions. When you upgrade Helix ALM or Surround SCM, always install the current license server version. Following are the license...
19 Sep, 2017
document Helix ALM Data Warehouse ERDs
Following are the Entity Relationship Diagrams (ERDs) for Helix ALM Data Warehouse versions. 2017.2 2017.1 2016.1 2016.0.1 2016.0 2015.1 2015.0 2014.1 2014.0 2013.2 2013.1 2013.0 2012.1 2012.0 2011.1 2011.0
19 Sep, 2017
document Helix ALM Data Warehouse Supported Web Browsers
The following browsers are supported for the current version of the Helix ALM ALM Data Warehouse web application. Google Chrome 55.x and later Microsoft Edge 20.x and later (EdgeHTML 12.x and later) Microsoft Internet Explorer 9.0, 10.0, 11.0 Mozilla Firefox 45.x and later...
19 Sep, 2017
document Helix ALM Data Warehouse Compatibility
Following are the supported Helix ALM, Helix ALM License Server, QA Wizard Pro, and Surround SCM versions for each data warehouse version. Note: Starting with 2017.1 releases, TestTrack was renamed Helix ALM and Seapine License Server was renamed Helix ALM License Server. Data Warehouse...
19 Sep, 2017
document Helix ALM Data Warehouse System Requirements
Helix ALM product versions and databases You must use supported versions of Helix ALM License Server and Helix ALM, QA Wizard Pro, or Surround SCM with the Helix ALM Data Warehouse. See ALM Data Warehouse Compatibility for the supported product versions for each ALM Data Warehouse...
19 Sep, 2017