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document Helix ALM Cannot Communicate with IMAP Servers When Using STARTTLS 1.0
Problem When testing import mail or email tracking options that use the STARTTLS 1.0 SSL protocol from Helix ALM clients, the IMAP server connection times out and the following error is returned. 'Cannot establish secure communications with the IMAP server. ErrorCode=7 OSErrorCode=0 Error...
28 Apr, 2017
document Helix ALM Issue Field Worksheets
The attached worksheets are provided to help you review the default Helix ALM issue fields and values to determine if you can rename existing fields or if you need to create a custom fields to support your process. The worksheets show the windows or dialog boxes for each field group,...
28 Apr, 2017
document Prompted to Install Java Runtime When Installing Helix ALM on Mac
Problem You are prompted to install a Java SE runtime when installing or upgrading Helix ALM on Mac. Cause The Helix ALM installer requires Java SE Runtime 6 to run, but it is not installed. Other versions are not supported. Solution  Click Install to install the Java...
28 Apr, 2017
document Installing SoloBug Language Files
The SoloBug interface is displayed in English by default. Additional language files can be downloaded from the Add-ons page. SoloBug language files have a .qm extension. The files must be installed in the same directory as SoloBug executable (.exe or .pdb). You are prompted to select the...
28 Apr, 2017
document Installing Helix ALM Upgrades in a Test Environment
Before upgrading Helix ALM to a new version in your production environment, you may want to install it in a test environment. You can use a copy of projects from your production environment in the test environment to evaluate new features, estimate downtime required to upgrade, and make sure no...
28 Apr, 2017
document Helix ALM Cannot Connect to Web Server When Using Internet Explorer
Problem Users cannot complete requests or connect to the web server when using Helix ALM Web in Microsoft Internet Explorer 10 or 11. The following error is returned when debugging in Internet Explorer: ‘XMLHttpRequest: Network Error 0x2ef3, Could not complete the operation due to error...
28 Apr, 2017
document Helix ALM Detected Suspicious Network Activity Error
Note: The following information applies only to Helix ALM (and TestTrack 2014.1 - 2016.1). Problem Users cannot log in to Helix ALM clients and the following error is returned: ‘You cannot log in because Helix ALM detected suspicious network activity.’ Cause Clients cannot...
28 Apr, 2017
document Users Cannot Log In After Upgrading
Problem After upgrading Helix ALM or Surround SCM, the following error is returned when users log in: ‘You have not been assigned a Helix ALM license. You cannot log in.’ -or- ‘You have not been assigned a Surround SCM license. You cannot log in.’ Cause The user does...
28 Apr, 2017
document Helix ALM Data Warehouse Supported Web Browsers
The following browsers are supported for the current version of the Helix ALM ALM Data Warehouse web application. Google Chrome 51.x and later Microsoft Edge 20.x and later (EdgeHTML 12.x and later) Microsoft Internet Explorer 9.0, 10.0, 11.0 Mozilla Firefox 45.x and later...
28 Apr, 2017
document Finding Private Filter Information in Project Databases
If you need to see information about private filters in a Helix ALM project and you have access to project databases, you can query the database to find it. Note: If you use TestTrack 2011.1.3 or earlier, you cannot query TestTrack native databases using the following information. You can only...
28 Apr, 2017
document GLIBCXX Version Not Found Error on Fedora
Problem The following error is returned when running Helix ALM clients on Fedora: ‘/usr/lib/seapine/tt/libstdc++.so.6: version GLIBCXX_3.4.9 not found (required by /lib/libproxy.so.1) Failed to load module: /usr/lib/gio/modules/libgiolibproxy.so’ Cause Gnome cannot load a...
28 Apr, 2017
document Incorrect Data in Distribution Reports Based on Issue Distribution by Version Found
Problem Helix ALM distribution reports using the Issues distributed by option and Version Found value do not include all version values or some values are displayed as unknown. Cause By default, each reported by record in an issue has a Version field. Values in this field are...
28 Apr, 2017
document Differences Between the Helix ALM Client and Helix ALM Web
Note: The following information only applies to Helix ALM (and TestTrack 2014.0 - 2016.1). The following features that are available in the Helix ALM Client are not yet available in Helix ALM Web. Use the Helix ALM Client to perform any of the following actions. All functionality under...
28 Apr, 2017
document Changing the Response Buffer Limit in Microsoft IIS 7 and Later
Microsoft IIS 7 and later use a default response buffer limit to control the amount of data exchanged between the web server and Helix ALM web clients. This limit may be too low to perform some Helix ALM actions. For example, the following issues may occur if the response buffer limit is too...
28 Apr, 2017
document Installing Helix ALM on Mac without Java
The Helix ALM Mac installer requires Java. If you need to install the Helix ALM Client on a Mac computer that does not have Java installed or enabled, perform the following steps: Install Helix ALM on a Mac computer with Java Create a copy of the Helix ALM files Extract the...
28 Apr, 2017
document Forcing Helix ALM Web to Log Into a Specific Project
You can force a log in to a specific Helix ALM project using a direct link to the CGI. First, you need the database ID number for the project. To find this information, start the Helix ALM Server Admin Utility. The ID number is listed in the first column of the Projects dialog box. The CGI...
28 Apr, 2017
document Controlled Hyperlinks Do Not Work
Problem The following error is returned when you click a hyperlink to an item after upgrading to Helix ALM (or TestTrack 2013.1 - 2016.1): ‘The controlled hyperlink you are using is no longer supported.’ Cause The template used to send the email contains the %NURL% field code, which...
28 Apr, 2017
document Exporting Helix ALM Data to Microsoft Excel
Note: This article only applies to Helix ALM (and TestTrack 2012 - 2016.1). If you use TestTrack 2011.1 or earlier, see Exporting Data to Excel Using the TestTrack ODBC Driver. Helix ALM uses SQLite for native project databases. To export data to Microsoft Excel from Helix ALM native...
28 Apr, 2017
document Slow Script Warning When Switching Helix ALM Projects in Internet Explorer
Problem When switching projects in Helix ALM web clients from Internet Explorer, the following warning is displayed: ‘A script on this page is causing your web browser to run slowly. If it continues to run, your computer might become unresponsive.’ Cause Switching projects...
28 Apr, 2017
document Removing index.html from the Helix ALM Web URL
Note: The following information applies only to Helix ALM Web (and TestTrack Web 2013.1 - 2016.1) configured on IIS 6. When Helix ALM Web is installed, the index.html file is added to the ttweb directory in the IIS document folder (e.g., wwwroot). The URL used to access Helix ALM Web...
28 Apr, 2017
document Helix ALM Subversion Integration
Helix ALM supports integration with Subversion. Note: The following information also applies to TestTrack 2016.1 and earlier. TestTrack was renamed to Helix ALM starting with version 2017.1. This article includes information on integration requirements, setting up a working...
28 Apr, 2017
document Cannot Open ttstudio Links from Chrome
Problem When clicking a ttstudio hyperlink in Google Chrome, the Helix ALM Client does not open and Chrome may return the following message: 'Your search did not match any documents.' Cause Chrome does not recognize the ttstudio protocol used to open the client. Solution ...
28 Apr, 2017
document CGIs on Linux Cannot Connect to the Helix ALM Server or License Server
Problem Helix ALM and Helix ALM License Server CGIs hosted on Linux cannot connect to the application server if SELinux security policies are installed. Cause By default, SELinux security policies prevent CGI executables from making network requests. Solution Use the...
28 Apr, 2017
document Resolving RDBMS Database Transaction Issues – TestTrack 2011.1 and Earlier
Problem Under a rare combination of circumstances, updates to TestTrack project data are not saved to the database. Only data stored in supported RDBMS databases is affected. These circumstances can be difficult to detect because the data is available and TestTrack operates normally until...
28 Apr, 2017
document Cannot Load Projects from Network Shares on Windows Vista
Problem Helix ALM cannot access projects stored in shared network directories on Windows Vista. The following error is displayed in the server log: ‘Unable to create directory for the new Helix ALM project because the parent directory does not exist.’ Cause User Account Control...
28 Apr, 2017