Knowledgebase

Search:     Advanced search
Recent Articles
 
document European Date Format Changes When Switching Tabs
Note: The following information only applies to TestTrack 2013.0.2 and earlier. Problem When adding or editing a TestTrack record that uses the European date format (i.e., dd/mm/yyyy), some date fields like Entered By and Found By change to another date format (e.g., mm/dd/yyyy) after...
23 Jun, 2017
document Troubleshooting Helix ALM Server Problems on Unix
Problem The Helix ALM Server does not start. The server script, ttstudio, is executing but the server is still not running. Cause #1 In a Unix environment, all data files and the file extensions are case sensitive and must be in uppercase letters. When moving files from Windows to Linux,...
23 Jun, 2017
document Exporting Helix ALM Data to Microsoft Excel
Note: This article only applies to Helix ALM (and TestTrack 2012 - 2016.1). Helix ALM uses SQLite for native project databases. To export data to Microsoft Excel from Helix ALM native databases, you need to install a third-party SQLite ODBC driver, such as SQLite Pro Enterprise Manager. ...
23 Jun, 2017
document Changing Application Fonts on Unix
Note: The following information only applies to Seapine License Server, Surround SCM, and TestTrack 2015.1 and earlier. If you are running Seapine License Server, Surround SCM, or TestTrack clients on Unix, you can change the default font. This change affects all Qt applications that you...
14 Jun, 2017
document Surround SCM Image File Support
Surround SCM provides advanced image file support. FreeImage, a third party utility, reads several image file formats, which are listed in the following table. See the FreeImage web site for more information. File extension File...
14 Jun, 2017
document Surround SCM Database Upgrade Fails
Note: This information only applies to Surround SCM 2010 and later. You may encounter errors when you try to upgrade a database from Surround SCM 2009.x format to the current Surround SCM format. Receiving an error message when attempting to change the server database location If you...
14 Jun, 2017
document Sun Java 1.6 and Surround SCM
Note: The following information only applies to Surround SCM 2012.0 and earlier. There are known problems with Sun JRE and JVM v. 1.6 causing Surround SCM to crash on Linux distributions. If you encounter any problems with Sun Java 1.6 and Surround SCM, we recommend you make one of the...
14 Jun, 2017
document Using Guiffy to Compare and Merge Files
Surround SCM includes Guiffy, a cross-platform utility to help you quickly and easily compare and merge changes to multiple versions of the same source file. Guiffy can compare/merge virtually any type of text file – source code, Unicode, and more. This article introduces Guiffy’s compare...
14 Jun, 2017
document Helix ALM Add-in Installation Fails
Problem You are prompted to install the .NET Framework when installing the 64-bit Helix ALM Client on Windows. When installing the .NET Framework from the Helix ALM installer, the following error is returned: ‘TTAddins.msi returned the error code [1603]' Cause The required 64-bit...
14 Jun, 2017
document Helix ALM Electronic Signature Exceptions
If electronic signatures are enabled in Helix ALM, users are prompted to enter their username, password, and a reason for making the change when adding, editing, or deleting items. This electronic signature is saved with the items and helps enforces compliance with business or regulatory...
14 Jun, 2017
document TestTrack Windows Silent Installation
Note: This information only applies to Helix ALM (and TestTrack 2012 and later). Network administrators can run Helix ALM Windows client-only installers from the command prompt to install the Helix ALM Client and SoloBug on multiple computers without user intervention. Running the...
14 Jun, 2017
document Configuring IIS for TestTrack RM Reviewer and TestTrack TCM Test Runner
Note: TestTrack TCM Test Runner and RM Reviewer support was discontinued starting with the TestTrack Web 2013.1 release. The functionality is now included in the Helix ALM Web client. To configure Microsoft IIS to host TestTrack RM Reviewer and TestTrack TCM Test Runner, perform the steps...
13 Jun, 2017
document Test Runner Login Page Does Not Load Correctly in Internet Explorer
Note: TestTrack TCM Test Runner support was discontinued starting with the TestTrack Web 2013.1 release and the functionality is now included in the Helix ALM Web client. Problem In Internet Explorer, the TestTrack TCM Test Runner login page only loads the Test Runner header and not...
13 Jun, 2017
document SoloBug Does Not Start if Helix ALM Not Installed
Problem SoloBug does not start on a Windows computer that Helix ALM is not installed on. The following error is returned when you start SoloBug: 'This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this...
13 Jun, 2017
document Customized SoloBug Files Not Saved on Windows
Problem Customized SoloBug files are not saved when using Helix ALM on Windows. One of the following issues occurs: An error is returned because you do not have permission to modify files. The file appears to be saved correctly, but it is not available in the directory you...
13 Jun, 2017
document Configuring External Authentication Components for TestTrack RM Reviewer
Note: TestTrack RM Reviewer support was discontinued starting with the TestTrack Web 2013.1 release and the functionality is now included in the Helix ALM Web client. External authentication systems can be integrated with the Seapine License Server to allow users to log in to...
13 Jun, 2017
document Configuring External Authentication Components for TestTrack TCM Test Runner
Note: TestTrack TCM Test Runner support was discontinued starting with the TestTrack Web 2013.1 release and the functionality is now included in the Helix ALM Web client. External authentication systems can be integrated with the Seapine License Server to allow users to log in to products...
13 Jun, 2017
document Helix ALM Web Clients Return a 404-Page Not Found Error
Problem A '404 – Page Not Found' error is returned when you try to log in to Helix ALM web clients. Cause To complete the login, Helix ALM needs to access the CGI directory and executable. This error usually occurs for one of the following reasons: The directory and...
13 Jun, 2017
document Moving the Helix ALM Server Between Computers
You should not need to move the Helix ALM Server installation often, but you can move it to another computer with more disk space or other hardware upgrades for performance improvements. Perform the following steps to move the Helix ALM Server, server database, and all project databases from one...
13 Jun, 2017
document License Server RDBMS Support
The Helix ALM License Server database can be stored in native database or Relational Database Management System (RDBMS) format. Following are the supported platforms, database vendors, and versions for the current version of the license server. See the license server help for more...
12 Jun, 2017
document Helix ALM RDBMS Support
Helix ALM projects and the server database can be stored in Helix ALM native (SQLite) or another Relational Database Management System (RDBMS) format. Following are the supported platforms, database vendors, and versions for the current version of Helix ALM. Refer to 'Setting Up RDBMS...
12 Jun, 2017
document Surround SCM Unix Default Directories, Commands, and Configuration Files
Following are the default directories, commands, and configuration files for Surround SCM applications running on Linux and Mac. Linux Desktop client Application directory - /var/lib/SurroundSCM To start - /usr/bin/scmgui CLI Application directory - /usr/bin To...
09 Jun, 2017
document Helix ALM Unix Default Directories, Commands, and Configuration Files
Following are the default directories, commands, and configuration files for Helix ALM applications running on Linux and Mac. Linux Desktop client Application directory - /var/lib/HelixALM To start - /usr/bin/ttclient Integration library 32-bit Linux -...
09 Jun, 2017
document Cannot Bring Window or Control Into View During QA Wizard Pro Script Playback
Note: The following information only applies to QA Wizard Pro 2017.1. Problem QA Wizard Pro scripts fail and the following playback error is returned: ‘The <window or control> cannot be brought into view.’ Recorded scripts may also include statements that interact with an...
08 Jun, 2017
document User Interface Mode Not Supported in Linux Java Installers
Problem Installing Helix ALM or Surround SCM using the Linux Java installer fails and the following error is returned: ‘Installer user interface mode not supported’ Cause A JRE issue prevented loading the graphical interface during installation. This issue can be caused by...
08 Jun, 2017