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document License Server ERDs
Following are the Entity Relationship Diagrams (ERDs) for Helix ALM/Seapine License Server versions. 2017.1 2016.1 2016.0 2015.1
25 Jul, 2017
document Helix ALM ERDs
Following are the Entity Relationship Diagrams (ERDs) for Helix ALM versions. Note: Starting with the 2017.1 releases, TestTrack was renamed Helix ALM. 2017.1 - Projects | Server 2016.1 - Projects | Server 2016.0 2015.1 2015.0 2014.1 2014.0 2013.1 ...
25 Jul, 2017
document Cannot Open ttstudio Hyperlinks
Problem After clicking a ttstudio hyperlink, the item does not open. Cause ttstudio links generally open items and list windows in the Helix ALM desktop client. If the desktop client is not installed, the Helix ALM URL Redirector must be installed and configured to redirect these links...
21 Jul, 2017
document Migrating from the 32-bit Helix ALM Server to the 64-bit Server on the Same Computer
This article explains how to migrate data from the 32-bit Helix ALM Server to the 64-bit server for the same Helix ALM version on the same computer. If you need to move the server installation to a different computer, see Moving the Server Between Computers. Note: If you need to upgrade...
17 Jul, 2017
document Helix ALM CVS Integration
Helix ALM supports integration with CVS. See Third-Party Integrations for supported versions. Notes The following information also applies to TestTrack 2016.1 and earlier. TestTrack was renamed to Helix ALM starting with version 2017.1. CVS support is deprecated and will be...
17 Jul, 2017
document Surround SCM Not an Available Provider for Source Control Integration in TestTrack
Note: The following information only applies to TestTrack 2016.1 and earlier on Windows. Problem Surround SCM is not displayed in the Available Providers list is when configuring source control integration in TestTrack. Cause TestTrack looks for installed source control providers in...
17 Jul, 2017
document Helix ALM Visual SourceSafe Integration
Helix ALM supports integration with Microsoft Visual SourceSafe (VSS). Notes The following information also applies to TestTrack 2016.1 and earlier. TestTrack was renamed to Helix ALM starting with version 2017.1. VSS support is deprecated and will be discontinued in a future release....
17 Jul, 2017
document Helix ALM Server System Requirements
This article provides minimum processor and operating system requirements for the current version of the Helix ALM Server application. The attached PDF file provides processor speed, RAM, and hard drive space recommendations for the server application based on the total number of records and...
11 Jul, 2017
document Renaming the Helix ALM CGI
Note: The following information only applies if you installed the IIS Lockdown tool with URLScan, which is generally in the C:\Windows\System32\Inetsrv directory. If there is not a URLScan folder in that directory, URLScan is not installed and you do not need to rename the Helix ALM CGI. You...
11 Jul, 2017
document Supported Email Protocols and Standards
Helix ALM products support the following protocols and standards: Simple Mail Transfer Protocol (SMTP ) as outlined by RFC 821 Internet Message Access Protocol (IMAP) as outlined by RFC 3501 Post Office Protocol version 3 (POP3) as outlined by RFC 1460, RFC 937, RFC 918, and RFC...
11 Jul, 2017
document Preventing Clickjacking Attacks on Helix ALM Web Clients
Clickjacking occurs when hackers use transparent frames or iframes to embed content in web pages to trick users into clicking buttons or hyperlinks on a different web page in another domain or application. To protect your data and prevent clickjacking in Helix ALM Web or the Helix ALM License...
11 Jul, 2017
document Surround SCM Third-Party Integrations
This article includes third-party products that the current version of Surround SCM integrates with. Integrations are fully tested except where noted. Please contact Perforce Support if you have questions about older versions of Surround SCM or supported third-party products. Note: The...
11 Jul, 2017
document Helix ALM Third-Party Integrations
This article includes the products that the current version of Helix ALM integrates with. Integrations are fully tested except where noted. Contact Perforce Support if you have questions about earlier versions or supported integrations. Note: The Helix ALM Integrations...
11 Jul, 2017
document Surround SCM Microsoft Access Integration
Surround SCM supports integration with Microsoft Access. See Surround SCM Third-Party Integrations for supported platforms and versions. The following article includes information about installing the integration components, configuring the Surround SCM connection, adding Access databases to...
11 Jul, 2017
document Surround SCM NetBeans Integration
Surround SCM supports integration with NetBeans. See Surround SCM Third-Party Integrations for supported platforms and versions. This article includes information about installing and adding the integration plug-in, adding and connecting to a project, performing Surround SCM actions,...
11 Jul, 2017
document Visual Studio Integration for the Alternative Surround SCM Plug-in Option
Surround SCM supports integration with Visual Studio. See Surround SCM Third-Party Integrations for supported versions. This article includes information about the available integration plug-ins, installing the plug-in, selecting the plug-in, adding a solution to Surround SCM,...
11 Jul, 2017
document Cannot Configure the Helix ALM for JIRA Add-on or View Data in JIRA
Problem You cannot select the Helix ALM Server to connect to when configuring the Helix ALM for JIRA add-on. Helix ALM data also may not load in JIRA after configuring the add-on. Cause Content-Security-Policy and X-Frame-Options HTTP response headers configured for Helix ALM Web on...
11 Jul, 2017
document Surround SCM Web Supported Browsers
The following browsers are supported for the current version of Surround SCM Web. Google Chrome 51.x and later Microsoft Edge 20.x - 40.x (EdgeHTML 12.x - 15.x) Microsoft Internet Explorer 9.0 - 11.0 Mozilla Firefox 45.x - 54.x Safari 8.x - 10.x Surround SCM Web is...
06 Jul, 2017
document License Server Admin Utility Supported Web Browsers
The following browsers are supported for the current version of the Helix ALM License Server Web Admin Utility. Google Chrome 51.x and later Microsoft Edge 20.x - 40.x (EdgeHTML 12.x - 15.x) Microsoft Internet Explorer 10.0 - 11.0 Mozilla Firefox 45.x - 54.x Safari 8.x -...
06 Jul, 2017
document Helix ALM Web Supported Browsers
The following browsers are supported for the current version of Helix ALM web clients. Google Chrome 51.x and later Microsoft Edge 20.x - 40.x (EdgeHTML 12.x - 15.x) Microsoft Internet Explorer 10.0 - 11.0 Mozilla Firefox 45.x - 54.x Safari 8.x - 10.x
06 Jul, 2017
document Thumbnail Images Not Available for Helix ALM File Attachments
Problem A ‘Thumbnail image is not available’ message is displayed instead of previews of image file attachments in Helix ALM items after thumbnails are enabled in the project. Errors similar to the following may also be added to the Helix ALM Server log: 'Warning: An error occurred...
06 Jul, 2017
document Surround SCM Proxy Server Does Not Start
Problem The Surround SCM Proxy Server does not start or shuts down immediately. Cause This generally happens for one of the following reasons: The proxy server does not have read/write permissions for the proxy cache directory and its files. Check the permissions and make sure...
06 Jul, 2017
document Surround SCM Visual Studio Integration
Surround SCM supports integration with Visual Studio. See Surround SCM Third-Party Integrations for supported versions. This article includes information about the available integration plug-ins, installing the plug-in, selecting the plug-in, adding a solution to Surround SCM,...
05 Jul, 2017
document Surround SCM Eclipse, JBuilder, and RAD Integration
Surround SCM supports integration with Eclipse. This information also applies to JBuilder and Rational Application Developer (RAD) for WebSphere integrations. JBuilder is only supported in Surround SCM 2015.0 and earlier. See Surround SCM Third-Party Integrations for supported...
05 Jul, 2017
document Surround SCM IntelliJ IDEA and WebStorm Integration
Surround SCM supports integration with IntelliJ IDEA and WebStorm. See Surround SCM Third-Party Integrations for supported platforms and versions. This article includes information about installing the integration plug-in, sharing projects, performing Surround SCM...
05 Jul, 2017