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TestTrack Integration Login Rejected in Surround SCM 2014.0 or Earlier
Note: The following information applies only to Surround SCM 2014.0 or earlier when integrated with Helix ALM (or TestTrack 2014.1 - 2016.1).
When attempting to retrieve projects for a TestTrack connection in Surround SCM, an error similar to the following is returned:
‘Login rejected. Invalid username and password.’
In Surround SCM, the TestTrack connection is configured to use the Surround SCM username and password, which are provided through single sign-on. A security enhancement introduced in TestTrack 2014.1 requires an updated single sign-on token to authenticate login credentials and Surround SCM 2014.0 and earlier versions cannot provide the required token.
Update the TestTrack user settings in Surround SCM with your single sign-on username and password.
You can also upgrade to Surround SCM 2014.1 or later to continue using single sign-on without needing to manually provide your username and password.