Problem

When Surround SCM launches Guiffy to compare a Unicode (UTF-16) file, the following error is returned:

'Encoding Undefined UTF-16 not available'

Cause

A Surround SCM Server setting is set to an invalid value.

Solution

1. Log in to the Surround SCM Client as an administrator.
2. Choose Tools > Administration > Server Options.
3. Select Server Enhancements from the General category.
4. In the Unicode File Options, make sure a value is set in the UTF-16 Character Encoding drop-down menu. For most users, this should be set to UTF-16.
5. Save your changes.