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Helix ALM Cannot Communicate with IMAP Servers When Using STARTTLS 1.0
When testing import mail or email tracking options that use the STARTTLS 1.0 SSL protocol from Helix ALM clients, the IMAP server connection times out and the following error is returned.
'Cannot establish secure communications with the IMAP server. ErrorCode=7 OSErrorCode=0 Error Message=Network operations timed out'
Kapersky Anti-Virus may be running on the Helix ALM Server computer and interfering with the connection.
Pause Kapersky and retry the connection.
Note: To immediately resume protection, right-click the Kapersky icon and select Resume Protection.