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TestTrack Pro Web ISAPI Extensions Not Properly InstalledArticle ID: 562 | Last updated: 24 May, 2017
Note: The following information applies only to TestTrack 2013.0.2 and earlier. ProblemWhen you try to log in to TestTrack Pro Web, an error similar to the following is returned: 'The TestTrack Pro Web ISAPI extensions were not properly installed. The CGI program cannot find the TestTrack registry key.' Cause #1The TestTrack Pro Web pages and CGI program were not installed on the web server computer. Solution #1Run the TestTrack installer on the web server computer and reinstall the TestTrack web components. The installer updates the registry with the TestTrack settings. Cause #2The CGI process generated by the web server does not have read access to the registry. Solution #2See Incorrect CGI Information on TestTrack Server Computer. Cause #3A version 1.x ttcgi.exe exists on the computer that runs TestTrack. The CGI program looks for a TestTrack Pro Web registry key under HKEY_LOCAL_MACHINE\Software\Seapine Software. If this key does not exist, the ISAPI error is displayed. Solution #3Reinstall TestTrack and overwrite the web pages and CGI.
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