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TestTrack SourceOffSite Integration Performance Problems

Article ID: 536  |  Last updated: 02 May, 2017

Note: The following information only applies to TestTrack 2011.1.2 and earlier.


When configuring SCC integration with SourceOffSite, setting up the Project Paths can lead to a time out error in the TestTrack Client. This results in the SourceOffSite integration being unusable with TestTrack.


TestTrack uses the soscmd.exe application to retrieve a list of projects for the SourceOffSite database you set up. If the source database being used is large and/or the connection to that database is slow, the soscmd.exe GetProjectTree call causes the TestTrack Client to time out. This is generally only a problem when using a large database (more than 1000 projects) with a slower connection.

To confirm the problem is not being caused by TestTrack, go to a command prompt and use the soscmd.exe to execute GetProjectTree. Consult the SourceOffSite help is you are not familiar with the GetProjectTree command. If this command takes longer than 4 minutes to execute, TestTrack will not be able to use that SourceOffSite database.


To resolve the time out error, either decrease the size of the database or increase the speed of the connection to the database.

Article ID: 536  |   Last updated: 02 May, 2017
database integration SCC SourceOffSite

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