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TestTrack ClearCase Integration Performance Problems

Article ID: 535  |  Last updated: 29 Dec, 2014

Problem

When TestTrack is configured to use ClearCase integration, opening a defect or using Source Code functions can lead to a timeout error in TestTrack. This results in the user forcing TestTrack to shut down.

Cause

This behavior occurs when the ClearCase server is not running and a user is working in TestTrack. Opening a defect generally takes 1-2 minutes per source file attached to a record. If there are several files attached, TestTrack appears to stop responding because it takes a longer time than expected to open the record. The user generally forces TestTrack to shut down before the record opens.

Solution

Close TestTrack. Contact your ClearCase administrator to verify the ClearCase server you are working with is running and your connection to the server is performing normally.

If you are experiencing difficulties with the ClearCase server, you can disable SCC integration in the TestTrack Client until the problem is fixed. You can then continue working with TestTrack until the ClearCase server is back online.

Article ID: 535  |   Last updated: 29 Dec, 2014
Tags
ClearCase source control integration timeout

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