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Users Cannot Log In After Upgrading
After upgrading Helix ALM or Surround SCM, the following error is returned when users log in:
‘You have not been assigned a Helix ALM license. You cannot log in.’
‘You have not been assigned a Surround SCM license. You cannot log in.’
The user does not have an assigned license.
Maintenance expired on the assigned license. In the Helix ALM License Server Admin Utility, licenses with expired maintenance dates are displayed in red in the Licenses dialog box.
When you purchase a license, it is valid for the version you purchased it for and any versions released before the maintenance date on the license expires. When the maintenance date expires, users can continue to use the currently installed Helix ALM or Surround SCM version indefinitely. If you upgrade, the license is no longer valid and users cannot log in if it is assigned to them.
Make sure a license is assigned to the user and that maintenance for the license is not expired.