Problem

When an email notification rule is triggered for a bulk change operation, some field codes are not replaced with item data in the sent email.

Cause

Automation rules set to send email when a bulk change operation occurs only support a limited number of general field codes because these operations can potentially trigger numerous emails and slow server performance. This email notification rule limitation applies to the following bulk change operations:

• Renumbering records
• Generating test cases from requirements
• Generating test runs from test cases

Solution

Include only supported field codes in email templates used with automation rules for bulk change operations. Following are the supported field codes:

• %CHNG% (Changes) – can be used to list what bulk changes were made
• %CUSR% (Current User) – can be used to indicate the current user who made the changes