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Overriding the TestTrack Workflow
In TestTrack, you can override the workflow to move a record to its resulting state under certain conditions. For example, if the multi-user assignment rule is set to Wait for all assigned users to respond then use the state with the highest priority, an administrator may need to override the workflow when a defect, requirement, requirement document, test case, or test run is assigned to multiple users and one of those users is out of the office or busy with other tasks and therefore not available to move the record to the next state.
The Override Workflow option is only available when the following rules are applied to a workflow state:
Note: To override the workflow, choose Activities > Override Workflow while the Edit window (e.g., Edit Defect) is open. You must be a user with administrative privileges to override the workflow.