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Notifications Formatted Incorrectly in Microsoft Outlook

Article ID: 444  |  Last updated: 02 Jun, 2017


Helix ALM notifications are formatted incorrectly in Microsoft Outlook plain text emails. Hard returns entered in the email template are not displayed in the email.


By default, Microsoft Outlook's AutoClean feature removes hard returns in plain text emails.


Disable the AutoClean feature in Microsoft Outlook.

  1. Choose Tools > Options.
  2. Click Email Options.
  3. Clear the 'Remove extra line breaks in plain text messages' option.
  4. Click OK.
Article ID: 444  |   Last updated: 02 Jun, 2017
notification email Outlook AutoClean

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