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TestTrack Web Server Cannot Connect Error

Article ID: 373  |  Last updated: 29 Dec, 2014


Logging into to TestTrack web clients returns a server cannot connect error.


This error generally occurs when the IP address used by the CGI is not the IP address the web server is expecting. This error may also occur if you are running on a computer with multiple network interface cards (NICs) that each have an IP address or if the web server uses an address assigned by a DHCP server.


Modify the Windows registry so TestTrack's CGI uses the loopback IP address to access the server.

  1. Choose Start > Run.
  2. Type regedit in the run command window and click OK.
  3. Open the following registry key:
    HKEY_LOCAL_MACHINE\Software\Seapine Software\TestTrack\TestTrack Server
  4. Right-click ServerAddress and click Modify.
  5. Replace the IP address in the value data field with and click OK.
  6. Try to log in to the TestTrack web client. If an error occurs, follow the same instructions but enter the IP address of another installed NIC installed in step 5.
Article ID: 373  |   Last updated: 29 Dec, 2014
DHCP server cannot connect network interface card NIC

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