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Troubleshooting TestTrack MAPI Send Mail Problems

Article ID: 363  |  Last updated: 30 Dec, 2014

Note: The following information only applies to TestTrack 2011.1 and earlier.

There are a few known reasons why you may be experiencing MAPI send mail problems. This article is intended to help you begin troubleshooting problems.

Cause #1

The TestTrack Server does not have access to a MAPI profile. MAPI profiles are configured at the operating system level for each Windows user account.

Solution #1

You can either set up a MAPI profile for the specified Windows user or you can run the TestTrack Server application under a different Windows user account. If you are running the TestTrack Server as a service, see Enabling MAPI for Use with TestTrack.

Cause #2

The MAPI server application is configured to only work and send mail when it is running. For example, the mail client, such as Microsoft Outlook, must be running in order for any application to send mail via MAPI.

Solution #2

If Microsoft Outlook is your MAPI server, Outlook must be running for mail to be sent from any application using MAPI. If you are experiencing send mail problems, you should either make sure that Outlook is always running or switch to a different MAPI server.

If Eudora for Windows is your MAPI server, check the MAPI setting in the Options dialog box. Make sure the 'Use Eudora MAPI server'option is set to Always. If the 'When Eudora is running' option is selected, MAPI requests will fail if the Eudora application is not running.

Cause #3

The recipient's email address is not valid and the MAPI server rejects the TestTrack send mail request.

Solution #3

Validate each TestTrack user's email address. Make sure each email address is a valid MAPI address and that the email type is set to MAPI.

Cause #4

Microsoft Outlook can prevent programs from automatically sending emails in order to prevent a virus from using a MAPI connection to send itself to multiple recipients. In this case, Outlook displays the following warning:

A program is trying to automatically send e-mail on your behalf. Do you want to allow this? If this is unexpected, it may be a virus and you should choose "No".

Solution #4

This situation can be tricky to detect. If the TestTrack Server is running under the System account, Outlook may not display the warning. If you believe this might be the reason that TestTrack cannot send mail, see Enabling MAPI for Use with TestTrack. After enabling MAPI, restart Outlook, try to send mail from TestTrack, and check to see if the warning is displayed.

Disabling security restrictions that prevent TestTrack from sending mail will solve this problem. If security is a concern, we recommend that you create a new profile with no address book to be used only for TestTrack mail. If the MAPI issue cannot be resolved SMTP can be used for sending mail.

Article ID: 363  |   Last updated: 30 Dec, 2014
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