Search:     Advanced search

Configuring an Exchange Server for Email Tracking

Article ID: 359  |  Last updated: 31 May, 2017


The Microsoft Exchange Server (2000/2003/2007) rejects tracked emails sent from Helix ALM.


The ‘From’ user specified in the SMTP header does not match the SMTP login information used by the Helix ALM Server to connect to the SMTP server.


Configure the Exchange Server to accept tracked emails from the Helix ALM Server.

Exchange 2000/2003

  1. Open Exchange System Manager.
  2. Navigate to Administrative Groups/youradmingroup/servers/yourserver/protocols/smtp.
  3. Right-click Default SMTP Virtual Server then click Properties.
  4. Click the Access tab to display the Access Control options.
  5. Click the Relay button.
  6. In the Relay Restrictions dialog box, select the 'Only the list below' option.
  7. Add the Helix ALM Server IP address to the list.

Exchange 2007

  1. Start the Exchange Management Console.
  2. Expand Server Configuration then click Hub Transport.
  3. Click the appropriate receive connector then click Properties.
  4. Make sure the Helix ALM Server is in the range for remote IP addresses.
  5. Click the Permission Groups tab and make sure the 'Anonymous users' option is selected.
Article ID: 359  |   Last updated: 31 May, 2017
SMTP Exchange

Prev   Next
Helix ALM SMTP Send Mail Error #501     New Project Not Displayed in the Helix ALM Project List