Knowledgebase

Search:     Advanced search

Helix ALM SMTP Send Mail Error #550

Article ID: 329  |  Last updated: 26 Jun, 2017

Problem

The SMTP server returns a 550 error with the following reply text:

'rejected: syntax error in 'From' header when scanning for sender: missing or malformed local part in ""Helix ALM" < >" (envelope sender is < >)'

Cause

Some SMTP servers require specifying a return address before sending mail.

Solution

Enter a return email address that Helix ALM can use when sending mail.

  1. In the Helix ALM desktop client, choose Tools > Administration > Project Options.
  2. Select the Email category.
  3. Enter a return email address to use when sending email notifications.
  4. Click OK to save the changes.
Article ID: 329  |   Last updated: 26 Jun, 2017
Tags
SMTP 550 envelope sender

Prev   Next
Upgrading Oracle Helix ALM Projects on Linux Servers     TestTrack 2013.1.1 and Earlier Crashes on Mac OS X 10.9