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Helix ALM SMTP Send Mail Error #550

Article ID: 329  |  Last updated: 26 Jun, 2017


The SMTP server returns a 550 error with the following reply text:

'rejected: syntax error in 'From' header when scanning for sender: missing or malformed local part in ""Helix ALM" < >" (envelope sender is < >)'


Some SMTP servers require specifying a return address before sending mail.


Enter a return email address that Helix ALM can use when sending mail.

  1. In the Helix ALM desktop client, choose Tools > Administration > Project Options.
  2. Select the Email category.
  3. Enter a return email address to use when sending email notifications.
  4. Click OK to save the changes.
Article ID: 329  |   Last updated: 26 Jun, 2017
SMTP 550 envelope sender

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