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Helix ALM SMTP Send Mail Error #554

Article ID: 327  |  Last updated: 26 Apr, 2017

Problem

The SMTP server returns a buildaddr: no host error.

Cause

This error is caused by receipt of a message for an unknown user. The user email address probably contains a bad domain name or is missing the domain name.

Solution

Edit users/customers to correct the email address or change the email type.

  1. Edit users/customers.
  2. Select the email type. If you choose Internet, the email address must be in the following format: name@domain.com.
Article ID: 327  |   Last updated: 26 Apr, 2017
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SMTP 554

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