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Retrieving Global Users in Helix ALM

Article ID: 306  |  Last updated: 11 May, 2017

Problem

You added global users to the Helix ALM License Server, but the users cannot access Helix ALM.

Cause

Users added to the license server are not automatically added to Helix ALM.

Solution

Retrieve the global users in Helix ALM. Make sure retrieved users are assigned a license and added to a security group so they can access the Helix ALM project.

Article ID: 306  |   Last updated: 11 May, 2017
Tags
login global user

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Enabling MAPI for Use with TestTrack     Upgrading Oracle Helix ALM Projects on Linux Servers