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Cannot Log In to Web Clients After Upgrading to Mac OS X 10.10 or Later

Article ID: 297  |  Last updated: 10 May, 2017


Users cannot log in to some web clients after the computer hosting the Helix ALM Server or Helix ALM License Server is upgraded to Mac OS X 10.10 or later. The following web clients are affected:

  • Helix ALM License Server Web Admin Utility
  • Helix ALM Web
  • Helix ALM Web Server Admin Uitility
  • SoloSubmit


Mac OS X 10.10 and later uses Apache 2.4. The mod_cgi module is not enabled by default in this Apache version.


Modify the Apache configuration file (httpd.conf) to enable the mod_cgi module.

  1. In Terminal, enter the following command to back up the current Apache configuration:
    sudo cp /etc/apache2/httpd.conf /etc/apache2/httpd.conf.backup
  2. In Finder, click Go > Go to Folder.
  3. Enter /etc/apache2 and click Go.
  4. Drag the httpd.conf file to the desktop.
  5. Right-click the http.conf file and choose Open With > Other.
  6. Select /Applications/TextEdit and click Open.
  7. Delete # from the following line to uncomment it:
    #LoadModule cgi_module libexec/apache2/
  8. Save the file.
  9. Drag the modified httpd.conf file back to the /etc/apache2 folder. You are prompted to authenticate.
  10. Click Authenticate.
  11. Click Replace and enter your password.
  12. Enter the following commands in Terminal to fix ownership and permissions for the httpd.conf file:
    sudo chown root:wheel /etc/apache2/httpd.conf
    sudo chmod 644 /etc/apache2/httpd.conf
  13. Enter the following command to restart the Apache web server:
    sudo apachectl restart
  14. Log in to the web clients.
Article ID: 297  |   Last updated: 10 May, 2017
web Mac OS X Apache upgrade login CGI

Also listed in
folder Helix ALM (formerly TestTrack) -> SoloSubmit
folder Helix ALM (formerly TestTrack) -> Helix ALM Web

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