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Oracle Native RDBMS Connection Not Open Error
Connecting to an Oracle native RDBMS database after installation returns a Connection Not Open (ORA-06413) error.
The Helix ALM, Helix ALM License Server, or Surround SCM directory name contains parentheses ( ). There are known issues installing older versions of the Oracle OCI interface library in a directory path that includes parentheses.
This issue always occurs when 32-bit Helix ALM products are installed on 64-bit Windows because applications are installed in the Program Files (x86) directory by default.
Paths similar to the following cause the error:
- or -
Reinstall Helix ALM, Helix ALM License Server, or Surround SCM in a directory that does not include parentheses and retry the Oracle database setup.
Paths similar to the following are valid: