Knowledgebase

Search:     Advanced search

Oracle Native RDBMS Connection Not Open Error

Article ID: 270  |  Last updated: 25 Apr, 2017

Problem

Connecting to an Oracle native RDBMS database after installation returns a Connection Not Open (ORA-06413) error.

Cause

The Helix ALM, Helix ALM License Server, or Surround SCM directory name contains parentheses ( ). There are known issues installing older versions of the Oracle OCI interface library in a directory path that includes parentheses.

This issue always occurs when 32-bit Helix ALM products are installed on 64-bit Windows because applications are installed in the Program Files (x86) directory by default.

Paths similar to the following cause the error:

  • Windows—C:\Program Files (x86)\Perforce\Helix ALM
  • Unix—/var/lib/surroundscm (2013)/

Solution

Download the current Oracle OCI installer from the Helix ALM or Surround SCM upgrades page and run it.

- or -

Reinstall Helix ALM, Helix ALM License Server, or Surround SCM in a directory that does not include parentheses and retry the Oracle database setup.

Paths similar to the following are valid:

  • Windows—C:\Program Files\Perforce\Helix ALM
  • Unix—/var/lib/surroundscm/
Article ID: 270  |   Last updated: 25 Apr, 2017
Tags
Oracle connection not open

Also listed in
folder Surround SCM
folder Helix ALM (formerly TestTrack)

Prev   Next
Migrating from the 32-bit Seapine License Server to the 64-bit...     Qt LGPL Source Code Archives