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Oracle Native RDBMS Connection Not Open Error

Article ID: 270  |  Last updated: 30 May, 2017


Connecting to an Oracle native RDBMS database after installation returns a Connection Not Open (ORA-06413) error.


The Helix ALM, Helix ALM License Server, or Surround SCM directory name contains parentheses ( ). There are known issues installing older versions of the Oracle OCI interface library in a directory path that includes parentheses.

This issue always occurs when 32-bit Helix ALM products are installed on 64-bit Windows because applications are installed in the Program Files (x86) directory by default.

Paths similar to the following cause the error:

  • Windows—C:\Program Files (x86)\Perforce\Helix ALM
  • Unix—/var/lib/surroundscm (2013)/


Download the current Oracle OCI installer and run it.

- or -

Reinstall the applications in a directory that does not include parentheses and retry the Oracle database setup.

Paths similar to the following are valid:

  • Windows—C:\Program Files\Perforce\Helix ALM
  • Unix—/var/lib/surroundscm/
Article ID: 270  |   Last updated: 30 May, 2017
Oracle connection not open

Also listed in
folder Surround SCM
folder Helix ALM (formerly TestTrack)

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