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document Cannot Load Counter Name Data When Recording Test Cases or Creating Scripts from Test Cases in QA Wizard Pro
Problem The following error is returned when using QA Wizard Pro to record a new Helix ALM test case or create a script from an existing test case: ‘System.InvalidOperationException: Cannot load Counter Name data because an invalid index ‘’ was read from the registry’ Cause ...
02 May, 2017
document Helix Versioning Engine Integration
Note: The following information only applies to Helix ALM. If you use TestTrack 2016.1 or earlier, see Perforce Helix Integration. Helix ALM supports integration with Helix Versioning Engine. See Third-Party Integrations for supported platforms and versions. This article includes...
25 Apr, 2017
document Cannot Configure the Helix ALM for Jira Add-on or View Data in Jira
Problem You cannot select the Helix ALM Server to connect to when configuring the Helix ALM for Jira add-on. Helix ALM data also may not load in Jira after configuring the add-on. Cause Content-Security-Policy and X-Frame-Options HTTP response headers configured for Helix ALM Web on...
08 Nov, 2017
document Cannot Configure or Use Helix ALM for Jira Add-on with Self-Signed SSL Certificates
Problem You cannot configure or use the Helix ALM for Jira add-on. For example, the following problems may occur: When configuring the add-on, the Server field does not populate after entering the Helix ALM Web URL. When viewing a Jira issue, loading data from Helix ALM fails and an...
08 Nov, 2017
document Cannot Log In to the Helix ALM for Jira Add-on from Safari on macOS High Sierra
Problem Users cannot log in to the Helix ALM for Jira add-on from Jira when using Safari on macOS High Sierra. Users are prompted to log in to Helix ALM even if they are already logged in. Cause Default security settings for Safari changed in High Sierra. By default, Safari blocks access...
12 Feb, 2018
document Certificate Returned From Jira Not Trusted Error When Configuring Integration in Helix ALM
This article explains how to handle ‘The certificate returned from Jira is not trusted’ errors returned when testing the Jira integration connection from Helix ALM. This information is for resolving errors that typically persist even after clicking Trust in the warning dialog box that opens...
29 Nov, 2017

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