Search:     Advanced search
document Helix ALM Outlook 2010 Add-in Does Not Work
Problem The Helix ALM Outlook add-in does not work with Outlook 2010. Cause The Outlook add-in requires the Microsoft Office 2010 Primary Interop Assemblies and the assemblies are not installed. The assemblies may not be installed if .NET was not installed before Outlook or if the...
02 May, 2017
document The svn+ssh Subversion Protocol is Invalid for Helix ALM Integration
Problem The following error is returned when configuring the Subversion integration in Helix ALM and using svn+ssh as the protocol in the repository URL: 'The repository URL, svn+ssh://, is invalid.' Cause Helix ALM cannot log in to the Subversion server. The Subversion client...
02 May, 2017
document TestTrack Version Requirements for QA Wizard Pro Integration
QA Wizard Pro only supports integration with TestTrack 7.6.3 and later. If you need to integrate QA Wizard Pro with TestTrack or vice versa, you must upgrade to TestTrack version 7.6.3 or later.
30 Apr, 2015
document QA Wizard Pro Integration with TestTrack Pro Fails
Problem The following error is returned when configuring the TestTrack Pro integration in QA Wizard Pro: 'Cannot retrieve the database list from the TestTrack Server.' This can occur when you select a project or click Refresh on the TestTrack tab in the Properties dialog box, or when...
31 Mar, 2015
document Empty Available Providers List When Using the TestTrack SCC Integration
Problem When you configure source control integration, the Available Providers list is empty. Cause TestTrack looks in the system registry for the source control providers that are installed on the computer and the registry key does not exist. TestTrack looks for the following...
29 Dec, 2014
document Helix ALM Visual SourceSafe Integration
Helix ALM supports integration with Microsoft Visual SourceSafe (VSS). Notes The following information also applies to TestTrack 2016.1 and earlier. TestTrack was renamed to Helix ALM starting with version 2017.1. VSS support is deprecated and will be discontinued in a future release....
25 Apr, 2017
document TestTrack Cannot Load the Surround SCM SCCI Library on Linux
Problem An error similar to the following is returned when you try to configure the Surround SCM integration in TestTrack on some Linux distributions with SELinux enabled: Unable to load the Surround SCM SCCI library from its default location. QLibrary::load_sys: Cannot load...
23 Dec, 2014
document Missing Subversion Interface Library
Note: The following information only applies to TestTrack 2008.2 - 2015.1. Problem When you attempt to configure TestTrack’s SCC Integration with Subversion 1.5 on a 32-bit Linux distribution, the following error is returned: 'Unable to load the Subversion Interface library from its...
02 May, 2017
document TestTrack ClearCase Integration Performance Problems
Note: The following information only applies to TestTrack 2011.1.2 and earlier. Problem When TestTrack is configured to use ClearCase integration, opening a defect or using Source Code functions can lead to a timeout error in TestTrack. This results in the user forcing TestTrack to shut...
02 May, 2017
document SourceOffSite Cannot Find the Encryption Key
Note: The following information only applies to TestTrack 2011.1.2 and earlier. Problem The following error is returned when you use SourceOffSite with TestTrack: 'Unable to find key: no SOSHome directory specified.' Cause SourceOffSite cannot locate the encryption key that is...
02 May, 2017

Previous Next
1 2 3 4