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document Configuring System Notifications in TestTrack 2008 and Later
Note: This information only applies to TestTrack 2008 and later. TestTrack email notifications communicate information to users about changes to defects, requirements, requirement documents, test cases, or test runs. Notifications are sent when a record meets the criteria specified in a...
23 Dec, 2014
document TestTrack SMTP Send Mail Error #554
Problem The SMTP server returns a buildaddr: no host error. Cause This error is caused by receipt of a message for an unknown user. The user email address probably contains a bad domain name or is missing the domain name. Solution Edit users/customers to correct the email address...
31 Dec, 2014
document Enabling Multiple Logins to Projects in TestTrack Pro 7.5 and Earlier
Depending on project option settings, floating license users can log in to a TestTrack Pro project multiple times simultaneously. TestTrack Pro uses a floating license each time a user logs in to a project. For example, if a user logs into a project three times simultaneously using TestTrack Pro...
31 Dec, 2014
document Starting the TestTrack Server on Mac OS X Returns a Socket Create Error
Problem The TestTrack Server on Mac OS X cannot be restarted after a crash if the TestTrack Client or TestTrack Server Admin Utility is running on the same computer. The Startup.log file includes entries similar to the following: Wed Oct 5 01:03:11 2005 Server log startup for TestTrack...
31 Dec, 2014
document Configuring a TestTrack SQL Server 2005 Connection
This article includes information for configuring a TestTrack SQL Server 2005 connection for Windows. Keep the following in mind when you add a TestTrack SQL Server 2005 data source using the Windows ODBC Data Source Administrator: You can use the SQL Server or SQL Native Client...
05 Jan, 2015
document TestTrack Test Case and Test Run Field Worksheets
The attached worksheets are provided to help you review the default TestTrack test case and test run fields and values to determine if you can rename existing fields or if you need to create a custom fields to support your process. The worksheets show the windows or dialog boxes...
30 Dec, 2014
document TestTrack ODBC Driver Limitations
If your TestTrack Server computer is not exposed (e.g., with a network share or mapped drive), you cannot use the ODBC driver. Unlike the TestTrack Client, the ODBC driver is not client/server based and requires direct access to the table files stored on the computer's hard drive. This means the...
31 Dec, 2014
document Troubleshooting TestTrack SMTP Send Mail Problems
Most mail servers have stringent security due to the spread of worms and viruses as well as problems associated with spam. This security may affect the ability to send mail from TestTrack. Many email servers have increased the required levels of authentication to execute a send mail command....
31 Dec, 2014
document TestTrack Pro Linking Scenarios
Defect linking helps you track related defects so that all users are aware of the relationship as they perform their part of the work. Link definitions allow you to specify the workflow restrictions to use in linking scenarios. For example, it may be important to close defects in a specific...
05 Jan, 2015
document Users Cannot Log In or Access TestTrack TCM Functionality
Problem Licensed TestTrack TCM users cannot log in to projects that were upgraded from TestTrack Pro 7.5 and earlier to TestTrack 7.6 and later. Users with both TestTrack Pro and TestTrack TCM licenses can log in to projects but cannot access TestTrack TCM functionality. Cause By...
05 Jan, 2015

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