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Helix ALM (formerly TestTrack)
document Email Not Sent if STARTTLS 1.0 Protocol Used
Problem Email is not sent from Helix ALM or Surround SCM and the following error is displayed in the mail queue: ‘Sending email via SMTP failed due to a send error. The SMTP host’s reply code to the MAIL command was 550, but it was expected to be 250. The reply text was “5.7.1 Client...
23 May, 2017
document Helix ALM Accessibility Support
The JAWS screen reader can be used with the Helix ALM client or server admin utility on Windows. The following controls are supported: Push buttons Line and text edits Main and context menus Check boxes Combo boxes Drilldown headers List views Message boxes Spin...
26 Apr, 2017
document Object Renaming Error During Helix ALM Upgrade
Problem When upgrading Helix ALM, an error is returned stating that an object cannot be renamed because the object participates in enforced dependencies. Cause When the RDBMS enforces a constraint, such as a foreign key constraint or view, that references the Helix ALM table by...
28 Apr, 2017
document Missing Fonts in Helix ALM Formatting Toolbar on Linux
Problem When editing text in multi-line text fields in Helix ALM on Linux, the font list does not include additional fonts to choose from. Cause The standard fonts that Helix ALM uses in its WYSIWYG formatting editor may not be installed on the Linux distribution. Solution Use the...
02 Jun, 2017
document ttstudio Hyperlinks Not Enabled for Helix ALM RSS Feeds in Internet Explorer 7
Problem Hyperlinks are not enabled for Helix ALM RSS feeds in Internet Explorer 7. This occurs if the 'RSS feed using ttstudio hyperlinks to items' option is selected when you subscribe to the feed in Helix ALM. Cause Internet Explorer 7 does not support ttstudio:// hyperlinks. It only...
02 Jun, 2017
document Empty Helix ALM Distribution Report Legend
Problem The legend is empty in printed Helix ALM distribution reports that contain line charts. The legend is visible when previewing the report. Cause Internet Explorer is not set to print background colors and images. Solution Make sure Internet Explorer is set to...
26 Jun, 2017
document Helix ALM Trend Reports Take a Long Time to Display
Problem Helix ALM trend reports take a long time to display when generating. In some instances, a server timed out or a session dropped error occurs. Cause Trend reports with a large amount of data can take a long time to spool the data from the Helix ALM Server, through the web...
26 Apr, 2017
document Helix ALM Before Save Triggers Do Not Run
Problem Triggers based on the 'is created' action, such as Issue is created, with the 'Before save' option selected do not run if the selected filter includes a Number, Folders, or Folder Path restriction. Cause Before save triggers run when a request to save a record is received by the...
27 Apr, 2017
document Apple Mail Incorrectly Uses the Helix ALM Email Tracking Address
Problem Emails composed in Apple Mail use the Helix ALM email tracking address instead of the user’s email address. Cause Mail uses the last email address by default. If the last email you sent was a reply to a tracked email, Mail saves the Helix ALM email tracking address as the...
26 Jun, 2017
document Custom Fields Do Not Appear in Field Relationship Lists
Problem Helix ALM custom fields are added to the project but are not available in field relationship drop-down lists. Cause The custom field was created as a text field. Solution Delete the custom field. Re-add the field and make sure you select Pop-up menu for the Field...
03 May, 2017

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