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Helix ALM (formerly TestTrack)
document DSNs Not Displayed in the Helix ALM or License Server Admin Utility
Problem When configuring the Helix ALM Server or Helix ALM License Server to use a SQL Server database, the Data Source Name field in the server admin utility does not include all the configured DSNs. This occurs when configuring a new connection or converting the server database from 32-bit...
02 Jun, 2017
document Starting the PostgreSQL Server for Surround SCM
The following information tells you how to start the PostgreSQL Server if it was installed with Surround SCM. Windows The PostgreSQL Server is installed as a service and starts automatically. Mac A PostgreSQL folder is created in the /Library/StartupItems directory. The PostgreSQL...
06 Jun, 2017
document Notifications Formatted Incorrectly in Microsoft Outlook
Problem Helix ALM notifications are formatted incorrectly in Microsoft Outlook plain text emails. Hard returns entered in the email template are not displayed in the email. Cause By default, Microsoft Outlook's AutoClean feature removes hard returns in plain text emails. Solution ...
02 Jun, 2017
document Helix ALM Windows File Attachment Upload Error
Problem The following error is returned when a saving an item that uploads a new attachment when using Helix ALM on Windows: 'A communication error occurred during the transaction. Socket error caused incomplete request from []: File Transfer Error.' Cause This...
30 May, 2017
document Using Server Parameters in Helix ALM RSS Feeds
If your web server is configured to allow access to multiple Helix ALM Servers from a single CGI, you can specify the server to connect to in URLs for RSS feeds. If you do not specify a server, the URL connects to the default server configured on the web server. SERVERADDR and SERVERPORT...
02 Jun, 2017
document Changing Application Fonts on Unix
Note: The following information only applies to Seapine License Server, Surround SCM, and TestTrack 2015.1 and earlier. If you are running Seapine License Server, Surround SCM, or TestTrack clients on Unix, you can change the default font. This change affects all Qt applications that you...
14 Jun, 2017
document Helix ALM SMTP Send Mail Error #553
Problem The SMTP server returns a “malformed address” error. Cause The SMTP server expects email address to be in the format of This error occurs if the name specified in the user account is in MAPI format (TestTrack 2011.1 and earlier only) or if you add multiple...
26 Apr, 2017
document NT 2140 Error Returned When the Helix ALM Server Starts
Problem NT error 2140 is returned when starting the Helix ALM Server as a service. The server is attempting to start on the same port as another application. Only one application can use a port at a time. Cause #1 The Helix ALM port setting was changed to use port 80, but the web...
30 May, 2017
document Changing the Helix ALM Server Address
If the Helix ALM Server address changes, the following error is returned when users try to connect: 'Cannot connect to Helix ALM Server. Either the server is down or the connection parameters are invalid.' Use the Helix ALM Registry Utility to update the server address. Start the...
01 Jun, 2017
document Adding Sample Projects to the TestTrack Server
If you want to add a sample project to your TestTrack Server, you need to add the project files to the server, add the project to the projects list, and provide access to users who need to use the sample project. Unzip the sample project into the TTDbs directory in the TestTrack application...
30 Sep, 2015

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