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Helix ALM (formerly TestTrack)
document Creating a Time Tracking Report
Note: This information only applies to TestTrack 2010.0 and earlier. TestTrack 2010.1 and later includes time tracking reports. If you are using TestTrack's time tracking options, you may want to generate a report to compare your time estimates with the actual time it took to complete tasks....
30 Dec, 2014
document Checking for Missing System Libraries on Linux
After installing Helix ALM, Helix ALM License Server, or Surround SCM on Linux, check for missing system libraries before running the applications to make sure they work correctly. To see which libraries are missing, use the ldd <path to binary> command. For example, enter...
04 May, 2017
document Understanding TestTrack Notifications
Note: This information only applies to TestTrack 2008 and later. You can configure TestTrack to automatically send users notifications based on activities that occur on defects, requirements, requirement documents, test cases, or test runs. The use of email notifications can greatly enhance...
30 Dec, 2014
document Configuring System Notifications in TestTrack 2008 and Later
Note: This information only applies to TestTrack 2008 and later. TestTrack email notifications communicate information to users about changes to defects, requirements, requirement documents, test cases, or test runs. Notifications are sent when a record meets the criteria specified in a...
23 Dec, 2014
document Helix ALM SMTP Send Mail Error #554
Problem The SMTP server returns a buildaddr: no host error. Cause This error is caused by receipt of a message for an unknown user. The user email address probably contains a bad domain name or is missing the domain name. Solution Edit users/customers to correct the email address...
26 Apr, 2017
document Enabling Multiple Logins to Projects in TestTrack Pro 7.5 and Earlier
Depending on project option settings, floating license users can log in to a TestTrack Pro project multiple times simultaneously. TestTrack Pro uses a floating license each time a user logs in to a project. For example, if a user logs into a project three times simultaneously using TestTrack Pro...
31 Dec, 2014
document Starting the TestTrack Server on Mac OS X Returns a Socket Create Error
Problem The TestTrack Server on Mac OS X cannot be restarted after a crash if the TestTrack Client or TestTrack Server Admin Utility is running on the same computer. The Startup.log file includes entries similar to the following: Wed Oct 5 01:03:11 2005 Server log startup for TestTrack...
31 Dec, 2014
document Helix ALM Test Case and Test Run Field Worksheets
The attached worksheets are provided to help you review the default Helix ALM test case and test run fields and values to determine if you can rename existing fields or if you need to create a custom fields to support your process. The worksheets show the windows or dialog boxes for...
02 May, 2017
document TestTrack ODBC Driver Limitations
If your TestTrack Server computer is not exposed (e.g., with a network share or mapped drive), you cannot use the ODBC driver. Unlike the TestTrack Client, the ODBC driver is not client/server based and requires direct access to the table files stored on the computer's hard drive. This means the...
31 Dec, 2014
document Troubleshooting Helix ALM SMTP Send Mail Problems
Most mail servers have stringent security due to the spread of worms and viruses as well as problems associated with spam. This security may affect the ability to send mail from Helix ALM. Many email servers have increased the required levels of authentication to execute a send mail command....
26 Apr, 2017

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