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Helix ALM (formerly TestTrack)
document Helix ALM Cannot Connect to Port 25 to Send Email Via SMTP
Problem Helix ALM email sent via SMTP is not delivered. The following error is displayed in the server log: Sending email failed while logging into the SMTP server. Unable to establish the socket connection to port 25 on host x.x.x.x. Please verify the host IP address is...
25 Apr, 2017
document TestTrack MAPI Email and Microsoft Outlook Security
Note: The following information only applies to TestTrack 2011.1 and earlier. Problem TestTrack projects and user accounts are configured to send mail using MAPI. The TestTrack Server account is also configured to use MAPI. Email is generated by TestTrack and is added to the TestTrack...
30 Dec, 2014
document XML Export Does Not Work When Using Internet Explorer on a Mac
Problem TestTrack XML export via Internet Explorer does not work correctly on a Mac. Cause Internet Explorer incorrectly determines that the XML file is mislabeled and assumes that data is something else. Instead of exporting the XML, a Save As dialog box opens. This is a known bug in...
31 Dec, 2014
document Using Hyperlinks in TestTrack Email Notifications
Note: This information only applies to TestTrack 2008 and later. You can include hyperlinks in TestTrack email templates, which requires using field codes in the email template body. When a notification is sent, the field code is replaced with a hyperlink to the record that caused the...
31 Dec, 2014
document European Date Format Changes When Switching Tabs
Note: The following information only applies to TestTrack 2013.0.2 and earlier. Problem When adding or editing a TestTrack record that uses the European date format (i.e., dd/mm/yyyy), some date fields like Entered By and Found By change to another date format (e.g., mm/dd/yyyy) after...
05 Jan, 2015
document Oracle Native RDBMS Connection Not Open Error
Problem Connecting to an Oracle native RDBMS database after installation returns a Connection Not Open (ORA-06413) error. Cause The Helix ALM, Helix ALM License Server, or Surround SCM directory name contains parentheses ( ). There are known issues installing older versions of the Oracle...
25 Apr, 2017
document Using XML to Import and Export TestTrack Client Records
XML import/export includes the following advantages over text file import/export: You do not need to match fields when importing or exporting records. You can import and export multiple Reported by records. You can import and export multiples of the same actions. You can import and...
31 Dec, 2014
document Using Test Variant Field Codes in Test Cases
Note: This information only applies to TestTrack 2008.2 and later. You can use test variant field codes that will automatically replace all values for the field when test runs are generated. For example, typing ‘Run %Z_BROWSER%’ into the Step test case field will be displayed as ‘Run...
05 Jan, 2015
document TestTrack Issue Field Worksheets
The attached worksheets are provided to help you review the default TestTrack issue fields and values to determine if you can rename existing fields or if you need to create a custom fields to support your process. The worksheets show the windows or dialog boxes for each field group,...
30 Dec, 2014
document Ttstudio Addresses in Helix ALM Emails Are Not Hyperlinks
Problem Ttstudio addresses are not clickable hyperlinks in emails sent from Helix ALM when viewed in external email applications, such as Microsoft Outlook. Cause Some email applications do not recognize the ttstudio protocol and cannot create hyperlinks. Solution Add hyperlink...
26 Apr, 2017

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