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Helix ALM (formerly TestTrack)
document Upgrading Oracle Helix ALM Projects on Linux Servers
Note: This information only applies to Helix ALM (and TestTrack 7.5 - 2016.1) running on Linux. Helix ALM no longer supports the OpenLink Oracle drivers due to an issue with Unicode characters. You must use the Oracle Call Interface (OCI) to connect to Oracle databases. If...
26 Apr, 2017
document Helix ALM SMTP Send Mail Error #550
Problem The SMTP server returns a 550 error with the following reply text: 'rejected: syntax error in 'From' header when scanning for sender: missing or malformed local part in ""Helix ALM" < >" (envelope sender is < >)' Cause Some SMTP servers require specifying a return...
26 Jun, 2017
document TestTrack 2013.1.1 and Earlier Crashes on Mac OS X 10.9
Problem TestTrack 2013.1.1 and earlier crashes after upgrading to Mac OS X 10.9. Cause The FreeType library used by TestTrack cannot load some fonts included with Mac OS X 10.9. Solution Move the following fonts from the /Library/Fonts directory to another directory on the...
29 Dec, 2014
document Cannot Perform Functions with the Helix ALM SDK
Problem The following error is returned when you perform a request, such as getTestCase, using the Helix ALM SDK: 'You do not have sufficient security clearance to perform this function.' Cause A license is not assigned to the SOAP user or there is a problem with the logon...
02 Jun, 2017
document Shrinking the SQL Server Transaction Log Size
The SQL Server transaction log for a Helix ALM, Helix ALM License Server, or Surround SCM database may become very large, which can cause disk space issues on the database server. You can use the SQL Server DBCC SHRINKFILE command to reduce the log file size. Back up the database. ...
25 Apr, 2017
document Support for Database Triggers
Perforce does not support the use of triggers for any product that stores data in an RDBMS database. Database triggers may cause database issues and crashes, specifically when a trigger updates a table that no longer exists or tries to update data in another table within the database. ...
02 Jun, 2017
document Helix ALM Installation Causes Windows Restart Loop
Problem Windows tries to start the Helix ALM service and encounters an error. Windows restarts in an attempt to start the service. It is possible to get into this loop due to installation problems with any Windows service. Solution You need to disable the Helix ALM service. Before...
26 Jun, 2017
document Changing the Helix ALM Server to a Service
On Windows, we recommend installing the Helix ALM Server as a service. A service is a program that automatically starts when the computer starts and automatically stops when the computer is shut down. To change the Helix ALM Server to a service: Choose Start > Run to open...
11 May, 2017
document Identifying Test Case and Test Run Attachment Types in the Helix ALM SDK
The CFileAttachment class has a m-strType parameter that identifies file attachment types for test cases and test runs. When adding or editing a test case attachment using the Helix ALM SDK, the m-strType value is automatically set to ‘Standard’. You can set the value to ‘Script’ to...
02 May, 2017
document License Server Not Initialized Status
When the Helix ALM License Server cannot receive license usage details from the Helix ALM or Surround SCM Servers, an error that explains the license server is not initialized is written to the application server log. The application server automatically reconnects and sends the license usage...
11 May, 2017

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