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Helix ALM (formerly TestTrack)
document Helix ALM Test Case and Test Run Field Worksheets
The attached worksheets are provided to help you review the default Helix ALM test case and test run fields and values to determine if you can rename existing fields or if you need to create a custom fields to support your process. The worksheets show the windows or dialog boxes for...
02 May, 2017
document Troubleshooting Helix ALM SMTP Send Mail Problems
Most mail servers have stringent security due to the spread of worms and viruses as well as problems associated with spam. This security may affect the ability to send mail from Helix ALM. Many email servers have increased the required levels of authentication to execute a send mail command....
26 Apr, 2017
document Testing Helix ALM Email Template Changes
You can modify and preview Helix ALM email templates from the Send Mail dialog box, which allows you to test the changes and check the email formatting. Select an item type related to the email template to edit. Choose Email > Send Email. The Send Email dialog box opens. Click...
02 Jun, 2017
document Opening Multiple Helix ALM Instances on Mac
Problem You cannot open multiple instances of the Helix ALM Client on Mac even if the 'Allow multiple instances of this application' option is selected in local options. Cause MacFinder does not allow multiple instances of an application. Solution Duplicate the Helix ALM...
31 May, 2017
document TestTrack Server Does Not Start at Boot Time on Linux
Problem The TestTrack Server does not start at boot time on some Linux distributions even if the start at boot option is selected during installation. Cause The TestTrack Server application is not registered in the Services Manager or cannot access the required libraries. Solution ...
31 Dec, 2014
document Enabling Helix ALM Image File Attachment Thumbnails
Helix ALM can create thumbnail previews of image files attached to issues, requirements, requirement documents, test cases, and test runs. You can view thumbnails of GIF, JPG, BMP, and PNG files. Choose Tools > Administration > Project Options. Click...
31 May, 2017
document Helix ALM Automation Rules Stop Working
Note: This information only applies to Helix ALM (and TestTrack 2008 - 2016.1). Automation rules that assign records can only enter events with zero or one resulting state. If you edit the workflow and add another resulting state to an event used in an automation rule, rules that use the event...
25 Apr, 2017
document Apache Support in the Helix ALM SDK
Note: You must have a server correctly configured with an X509 certificate for Apache support. The SOAP-based Helix ALM SDK supports Apache using SSL and a self-sign certificate as long as the certificate is added to the Trusted Certificate List maintained by Windows. If the self-sign...
28 Apr, 2017
document Encoding Inline Image and Attachment File Data in the Helix ALM SDK
File data for inline images in multi-line text fields and file attachments is stored in the m_pFileData member of the CFileAttachment object as a Base64-encoded string. The SOAP script or application used to add new attachments must encode the image or attachment file data. To display the data, it...
02 Jun, 2017
document Configuring External Authentication Components for TestTrack RM Reviewer
Note: TestTrack RM Reviewer support was discontinued starting with the TestTrack Web 2013.1 release and the functionality is now included in the Helix ALM Web client. External authentication systems can be integrated with the Seapine License Server to allow users to log in to...
13 Jun, 2017

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