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Helix ALM (formerly TestTrack)
document Thumbnail Images Not Available for Helix ALM File Attachments
Problem A ‘Thumbnail image is not available’ message is displayed instead of previews of image file attachments in Helix ALM items after thumbnails are enabled in the project. Errors similar to the following may also be added to the Helix ALM Server log: 'Warning: An error occurred...
06 Jul, 2017
document Helix ALM Automation Rules Stop Working
Note: This information only applies to Helix ALM (and TestTrack 2008 - 2016.1). Automation rules that assign records can only enter events with zero or one resulting state. If you edit the workflow and add another resulting state to an event used in an automation rule, rules that use the event...
25 Apr, 2017
document Apache Support in the Helix ALM SDK
Note: You must have a server correctly configured with an X509 certificate for Apache support. The SOAP-based Helix ALM SDK supports Apache using SSL and a self-sign certificate as long as the certificate is added to the Trusted Certificate List maintained by Windows. If the self-sign...
28 Apr, 2017
document Configuring External Authentication Components for TestTrack RM Reviewer
Note: TestTrack RM Reviewer support was discontinued starting with the TestTrack Web 2013.1 release and the functionality is now included in the Helix ALM Web client. External authentication systems can be integrated with the Seapine License Server to allow users to log in to...
13 Jun, 2017
document Understanding the Differences Between the Assigned To User and Currently Assigned To Fields
You can view current and historical assignment information in Helix ALM when you sort list window columns, perform searches, create filters, or generate reports. Workflow events that allow new assignments, such as Assign, include an assignment field. Use this assignment field to view...
25 Apr, 2017
document Helix ALM Returns a Send(): Broken Pipe Error
Problem The following error is returned when you are using the Helix ALM Client on Mac: 'An error occurred sending the request to the server. Send (): Broken pipe' Cause The client times out due to inactivity and drops the connection to the Helix ALM Server. Solution Restart...
02 Jun, 2017
document Enabling MAPI for Use with TestTrack
Note: The following information only applies to TestTrack 2011.1 and earlier. You need to enable MAPI if you are running the TestTrack Server as a service. Choose Start > Settings > Control Panel > Administrative Tools. Double-click the Services icon. Select the TestTrack...
30 Dec, 2014
document Retrieving Global Users in Helix ALM
Problem You added global users to the Helix ALM License Server, but the users cannot access Helix ALM. Cause Users added to the license server are not automatically added to Helix ALM. Solution Retrieve the global users in Helix ALM. Make sure retrieved users are...
11 May, 2017
document Upgrading Oracle Helix ALM Projects on Linux Servers
Note: This information only applies to Helix ALM (and TestTrack 7.5 - 2016.1) running on Linux. Helix ALM no longer supports the OpenLink Oracle drivers due to an issue with Unicode characters. You must use the Oracle Call Interface (OCI) to connect to Oracle databases. If...
26 Apr, 2017
document Helix ALM SMTP Send Mail Error #550
Problem The SMTP server returns a 550 error with the following reply text: 'rejected: syntax error in 'From' header when scanning for sender: missing or malformed local part in ""Helix ALM" < >" (envelope sender is < >)' Cause Some SMTP servers require specifying a return...
26 Jun, 2017

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