Knowledgebase

You can modify and preview Helix ALM email templates from the Send Mail dialog box, which allows you to test the changes and check the email formatting. Select an item type related to the email template to edit. Choose Email > Send Email. The Send Email dialog box opens. Click...

Problem You cannot open multiple instances of the Helix ALM Client on Mac even if the 'Allow multiple instances of this application' option is selected in local options. Cause MacFinder does not allow multiple instances of an application. Solution Duplicate the Helix ALM...

Problem The TestTrack Server does not start at boot time on some Linux distributions even if the start at boot option is selected during installation. Cause The TestTrack Server application is not registered in the Services Manager or cannot access the required libraries. Solution ...

Problem A ‘Thumbnail image is not available’ message is displayed instead of previews of image file attachments in Helix ALM items after thumbnails are enabled in the project. Errors similar to the following may also be added to the Helix ALM Server log: 'Warning: An error occurred...

Note: This information only applies to Helix ALM (and TestTrack 2008 - 2016.1). Automation rules that assign records can only enter events with zero or one resulting state. If you edit the workflow and add another resulting state to an event used in an automation rule, rules that use the event...

Note: You must have a server correctly configured with an X509 certificate for Apache support. The SOAP-based Helix ALM SDK supports Apache using SSL and a self-sign certificate as long as the certificate is added to the Trusted Certificate List maintained by Windows. If the self-sign...

Note: TestTrack RM Reviewer support was discontinued starting with the TestTrack Web 2013.1 release and the functionality is now included in the Helix ALM Web client. External authentication systems can be integrated with the Seapine License Server to allow users to log in to...

Problem The following error is returned when you are using the Helix ALM Client on Mac: 'An error occurred sending the request to the server. Send (): Broken pipe' Cause The client times out due to inactivity and drops the connection to the Helix ALM Server. Solution Restart...

Note: The following information only applies to TestTrack 2011.1 and earlier. You need to enable MAPI if you are running the TestTrack Server as a service. Choose Start > Settings > Control Panel > Administrative Tools. Double-click the Services icon. Select the TestTrack...

Problem You added global users to the Helix ALM License Server, but the users cannot access Helix ALM. Cause Users added to the license server are not automatically added to Helix ALM. Solution Retrieve the global users in Helix ALM. Make sure retrieved users are...