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Helix ALM (formerly TestTrack)
document Exporting Helix ALM Data to Microsoft Excel
Note: This article only applies to Helix ALM (and TestTrack 2012 - 2016.1). Helix ALM uses SQLite for native project databases. To export data to Microsoft Excel from Helix ALM native databases, you need to install a third-party SQLite ODBC driver, such as SQLite Pro Enterprise Manager. ...
23 Jun, 2017
document Checking for Missing System Libraries on Linux
After installing Helix ALM, Helix ALM License Server, or Surround SCM on Linux, check for missing system libraries before running the applications to make sure they work correctly. To see which libraries are missing, use the ldd <path to binary> command. For example, enter...
04 May, 2017
document Understanding TestTrack Notifications
Note: This information only applies to TestTrack 2008 and later. You can configure TestTrack to automatically send users notifications based on activities that occur on defects, requirements, requirement documents, test cases, or test runs. The use of email notifications can greatly enhance...
30 Dec, 2014
document Configuring System Notifications in TestTrack 2008 and Later
Note: This information only applies to TestTrack 2008 and later. TestTrack email notifications communicate information to users about changes to defects, requirements, requirement documents, test cases, or test runs. Notifications are sent when a record meets the criteria specified in a...
23 Dec, 2014
document Helix ALM SMTP Send Mail Error #554
Problem The SMTP server returns a buildaddr: no host error. Cause This error is caused by receipt of a message for an unknown user. The user email address probably contains a bad domain name or is missing the domain name. Solution Edit users/customers to correct the email address...
26 Apr, 2017
document Starting the TestTrack Server on Mac OS X Returns a Socket Create Error
Problem The TestTrack Server on Mac OS X cannot be restarted after a crash if the TestTrack Client or TestTrack Server Admin Utility is running on the same computer. The Startup.log file includes entries similar to the following: Wed Oct 5 01:03:11 2005 Server log startup for TestTrack...
31 Dec, 2014
document Helix ALM Test Case and Test Run Field Worksheets
The attached worksheets are provided to help you review the default Helix ALM test case and test run fields and values to determine if you can rename existing fields or if you need to create a custom fields to support your process. The worksheets show the windows or dialog boxes for...
02 May, 2017
document Testing Helix ALM Email Template Changes
You can modify and preview Helix ALM email templates from the Send Mail dialog box, which allows you to test the changes and check the email formatting. Select an item type related to the email template to edit. Choose Email > Send Email. The Send Email dialog box opens. Click...
02 Jun, 2017
document Opening Multiple Helix ALM Instances on Mac
Problem You cannot open multiple instances of the Helix ALM Client on Mac even if the 'Allow multiple instances of this application' option is selected in local options. Cause MacFinder does not allow multiple instances of an application. Solution Duplicate the Helix ALM...
31 May, 2017
document TestTrack Server Does Not Start at Boot Time on Linux
Problem The TestTrack Server does not start at boot time on some Linux distributions even if the start at boot option is selected during installation. Cause The TestTrack Server application is not registered in the Services Manager or cannot access the required libraries. Solution ...
31 Dec, 2014

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