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folder Helix ALM Web
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folder SoloSubmit


Helix ALM (formerly TestTrack)
 
document Persistent and Non-Persistent Connections in Helix ALM and Surround SCM
Helix ALM Users logged in to Helix ALM maintain a persistent connection to the Helix ALM Server, which means they stay connected to the server until they log out. Changes made to the server that cause it to go offline while users are logged in, such as upgrades, will cause those users to lose...
02 May, 2017
document Installing SoloBug Language Files
The SoloBug interface is displayed in English by default. Additional language files can be downloaded from the Add-ons page. SoloBug language files have a .qm extension. The files must be installed in the same directory as SoloBug executable (.exe or .pdb). You are prompted to select the...
28 Apr, 2017
document Cannot Successfully Test RDBMS Connection in TestTrack
Note: The following information only applies to TestTrack 7.x - 2015.x. Problem When you create and test an RDBMS connection in TestTrack, one of the following errors is returned: The Qt OCI Driver was not available. Make sure the RDBMS client libraries are installed. The Qt...
28 Jun, 2017
document Qt LGPL Source Code Archives
Helix ALM, Helix ALM License Server, and Surround SCM are built using Qt libraries. These products use Qt libraries covered by version 2.1 of the GNU Lesser General Public License (LGPL). The following source code archives are provided in compliance with the LGPL. Note: Starting with...
08 Jun, 2017
document Cannot Restart Server on Linux
Problem After stopping the following server applications on some Linux distributions, you cannot restart the them: Helix ALM License Server Helix ALM Server Surround SCM Proxy Server Surround SCM Server Cause The semaphore used to store the product ID process was...
11 May, 2017
document Exporting Helix ALM Data to Microsoft Excel
Note: This article only applies to Helix ALM (and TestTrack 2012 - 2016.1). Helix ALM uses SQLite for native project databases. To export data to Microsoft Excel from Helix ALM native databases, you need to install a third-party SQLite ODBC driver, such as SQLite Pro Enterprise Manager. ...
23 Jun, 2017
document Checking for Missing System Libraries on Linux
After installing Helix ALM, Helix ALM License Server, or Surround SCM on Linux, check for missing system libraries before running the applications to make sure they work correctly. To see which libraries are missing, use the ldd <path to binary> command. For example, enter...
03 Aug, 2017
document Helix ALM SMTP Send Mail Error #554
Problem The SMTP server returns a buildaddr: no host error. Cause This error is caused by receipt of a message for an unknown user. The user email address probably contains a bad domain name or is missing the domain name. Solution Edit users/customers to correct the email address...
26 Apr, 2017
document Starting the TestTrack Server on Mac OS X Returns a Socket Create Error
Problem The TestTrack Server on Mac OS X cannot be restarted after a crash if the TestTrack Client or TestTrack Server Admin Utility is running on the same computer. The Startup.log file includes entries similar to the following: Wed Oct 5 01:03:11 2005 Server log startup for TestTrack...
31 Dec, 2014
document Helix ALM Test Case and Test Run Field Worksheets
The attached worksheets are provided to help you review the default Helix ALM test case and test run fields and values to determine if you can rename existing fields or if you need to create a custom fields to support your process. The worksheets show the windows or dialog boxes for...
02 May, 2017

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