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folder SoloSubmit

Helix ALM (formerly TestTrack)
document Oracle Native RDBMS Connection Not Open Error
Problem Connecting to an Oracle native RDBMS database after installation returns a Connection Not Open (ORA-06413) error. Cause The Helix ALM, Helix ALM License Server, or Surround SCM directory name contains parentheses ( ). There are known issues installing older versions of the Oracle...
30 May, 2017
document Using Test Variant Field Codes in Helix ALM Test Cases
You can use test variant field codes that will automatically replace all values for the field when test runs are generated. For example, typing ‘Run %Z_BROWSER%’ into the Step test case field will be displayed as ‘Run Firefox’, ‘Run Safari’, etc. in the generated test runs. To find...
06 Jun, 2017
document Helix ALM Issue Field Worksheets
The attached worksheets are provided to help you review the default Helix ALM issue fields and values to determine if you can rename existing fields or if you need to create a custom fields to support your process. The worksheets show the windows or dialog boxes for each field group,...
28 Apr, 2017
document ttstudio Addresses in Helix ALM Emails Are Not Hyperlinks
Problem ttstudio addresses are not clickable hyperlinks in emails sent from Helix ALM when viewed in external email applications, such as Microsoft Outlook. Cause Some email applications do not recognize the ttstudio protocol and cannot create hyperlinks. Solution Add hyperlink...
01 Jun, 2017
document Persistent and Non-Persistent Connections in Helix ALM and Surround SCM
Helix ALM Users logged in to Helix ALM maintain a persistent connection to the Helix ALM Server, which means they stay connected to the server until they log out. Changes made to the server that cause it to go offline while users are logged in, such as upgrades, will cause those users to lose...
02 May, 2017
document Installing SoloBug Language Files
The SoloBug interface is displayed in English by default. Additional language files can be downloaded from the Add-ons page. SoloBug language files have a .qm extension. The files must be installed in the same directory as SoloBug executable (.exe or .pdb). You are prompted to select the...
28 Apr, 2017
document Creating Helix ALM RSS Feeds
RSS feeds can be used to view a summary of new or changed Helix ALM data in another application, such as an RSS aggregator or web page. RSS feeds are based on filters. A filter can be published to make it available for an RSS feed. Items that pass the filter are displayed in the feed. Note:...
30 May, 2017
document Cannot Successfully Test RDBMS Connection in TestTrack
Note: The following information only applies to TestTrack 7.x - 2015.x. Problem When you create and test an RDBMS connection in TestTrack, one of the following errors is returned: The Qt OCI Driver was not available. Make sure the RDBMS client libraries are installed. The Qt...
28 Jun, 2017
document Qt LGPL Source Code Archives
Helix ALM, Helix ALM License Server, and Surround SCM are built using Qt libraries. These products use Qt libraries covered by version 2.1 of the GNU Lesser General Public License (LGPL). The following source code archives are provided in compliance with the LGPL. Note: Starting with...
08 Jun, 2017
document Cannot Restart Server on Linux
Problem After stopping the following server applications on some Linux distributions, you cannot restart the them: Helix ALM License Server Helix ALM Server Surround SCM Proxy Server Surround SCM Server Cause The semaphore used to store the product ID process was...
11 May, 2017

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