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Helix ALM (formerly TestTrack)
document Java Virtual Machine Error Occurs During Oracle Client Libraries Installation on Ubuntu
Problem The following error is returned when using the Oracle OCI installer on the Helix ALM Server running on Ubuntu: 'No Java virtual machine could be found from your PATH environment variable. You must install a VM prior to running this program.' Cause LaunchAnywhere, which is...
26 Apr, 2017
document Cannot Open ttstudio Hyperlinks from Firefox on Linux or Mac OS X
Problem After clicking a ttstudio link in Firefox on Linux or Mac OS X, Helix ALM does not start and the following error is returned: 'Firefox doesn't know how to open this address because the protocol (ttstudio) isn't associated with any program.' Cause Firefox does not...
27 Apr, 2017
document Unix Shell Scripts and Shebang Lines
Helix ALM (and TestTrack 2008 - 2016.1) supports the ability to run triggers, which can optionally execute programs. If you use a trigger to run a Unix shell script, keep the following in mind: The file needs execute permissions for the root user. The shebang line tells the operating...
26 Apr, 2017
document Configuring ODBC Data Sources
Choose Start > Settings > Control Panel. Double-click Administrative Tools. Double-click Data Sources (ODBC). The ODBC Data Sources Administrator dialog box opens. On the System DSN tab, select TestTrack ODBC Datasource and click Configure. The ODBC Setup dialog box...
28 Oct, 2015
document TestTrack SMTP Send Mail Error #501
Note: The following information only applies to TestTrack 2013.0.2 and earlier. This article includes information about two separate but related 501 errors. Problem The SMTP server returns a 501 Invalid Command In error. Cause The mail server expects to receive an extra set of...
31 Dec, 2014
document Configuring an Exchange Server for Email Tracking
Problem The Microsoft Exchange Server (2000/2003/2007) rejects tracked emails sent from Helix ALM. Cause The ‘From’ user specified in the SMTP header does not match the SMTP login information used by the Helix ALM Server to connect to the SMTP server. Solution Configure the...
26 Apr, 2017
document Customizing Helix ALM Workflow Event Toolbar Icons
Helix ALM workflow event toolbar icons can be customized. You can use the icons installed in the workflowicons directory in the Helix ALM application directory or create your own icons. Keep the following in mind: The icons must be 16x16, 24x24, or 32x32 pixels in BMP, GIF, or PNG...
25 Apr, 2017
document New Project is Not Displayed in the Projects List
Problem A newly created project is not displayed in the project list when logging in to Helix ALM. Cause When a user creates a new project in the Helix ALM Server Admin Utility, the logged in user is the only user added to the project. Consequently, this same user is also the only one...
27 Apr, 2017
document Understanding Helix ALM’s Server Architecture
Helix ALM and Surround SCM are based on a client/server model. Helix ALM’s server architecture creates a fast and highly scalable solution. The client/server model makes it easy for multiple users to access project information and manage tasks from anywhere at any time. The attached PDF...
25 Apr, 2017
document Helix ALM SDK Support
SOAP is a platform-independent and language-independent protocol. SOAP can be accessed using many different programming languages, but Perforce cannot provide technical support for all of these languages. SOAP support is only provided for limited platforms and languages including C# and Visual...
03 May, 2017

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