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Helix ALM (formerly TestTrack)
document Helix ALM Server and License Server Cannot Run as Applications on Windows Vista
Problem A 'cannot initialize the server database' error is returned when the Helix ALM Server or Helix ALM License Server is run as an application on Windows Vista. In addition, the Helix ALM Registry Utility will not apply changes made to server or CGI options when running on Windows...
27 Apr, 2017
document Differences in Features Between Desktop and Web Clients - TestTrack Pro 2013.0.2 and Earlier
Note: The following information only applies to TestTrack 2013.0.2 and earlier. The TestTrack Pro Client and TestTrack Pro Web provide most of the same features with a few exceptions. The following features are not supported in TestTrack Pro Web: Integration with source code control...
06 Jun, 2017
document Helix ALM Cannot Connect to Port 25 to Send Email Via SMTP
Problem Helix ALM email sent via SMTP is not delivered. The following error is displayed in the server log: Sending email failed while logging into the SMTP server. Unable to establish the socket connection to port 25 on host x.x.x.x. Please verify the host IP address is...
25 Apr, 2017
document Using Hyperlinks in TestTrack Email Notifications
Note: This information only applies to TestTrack 2008 and later. You can include hyperlinks in TestTrack email templates, which requires using field codes in the email template body. When a notification is sent, the field code is replaced with a hyperlink to the record that caused the...
31 Dec, 2014
document European Date Format Changes When Switching Tabs
Note: The following information only applies to TestTrack 2013.0.2 and earlier. Problem When adding or editing a TestTrack record that uses the European date format (i.e., dd/mm/yyyy), some date fields like Entered By and Found By change to another date format (e.g., mm/dd/yyyy) after...
23 Jun, 2017
document Oracle Native RDBMS Connection Not Open Error
Problem Connecting to an Oracle native RDBMS database after installation returns a Connection Not Open (ORA-06413) error. Cause The Helix ALM, Helix ALM License Server, or Surround SCM directory name contains parentheses ( ). There are known issues installing older versions of the Oracle...
30 May, 2017
document Using Test Variant Field Codes in Helix ALM Test Cases
You can use test variant field codes that will automatically replace all values for the field when test runs are generated. For example, typing ‘Run %Z_BROWSER%’ into the Step test case field will be displayed as ‘Run Firefox’, ‘Run Safari’, etc. in the generated test runs. To find...
06 Jun, 2017
document Helix ALM Issue Field Worksheets
The attached worksheets are provided to help you review the default Helix ALM issue fields and values to determine if you can rename existing fields or if you need to create a custom fields to support your process. The worksheets show the windows or dialog boxes for each field group,...
28 Apr, 2017
document ttstudio Addresses in Helix ALM Emails Are Not Hyperlinks
Problem ttstudio addresses are not clickable hyperlinks in emails sent from Helix ALM when viewed in external email applications, such as Microsoft Outlook. Cause Some email applications do not recognize the ttstudio protocol and cannot create hyperlinks. Solution Add hyperlink...
01 Jun, 2017
document Persistent and Non-Persistent Connections in Helix ALM and Surround SCM
Helix ALM Users logged in to Helix ALM maintain a persistent connection to the Helix ALM Server, which means they stay connected to the server until they log out. Changes made to the server that cause it to go offline while users are logged in, such as upgrades, will cause those users to lose...
02 May, 2017

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