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Helix ALM (formerly TestTrack)
document Cannot Connect to Server after Upgrading to Mac OS X 10.6
Problem You cannot connect to PostgreSQL databases and the Helix ALM Server, Helix ALM License Server, or Surround SCM Server after upgrading to Mac OS X 10.6, and an error similar to the following is added to the server error log: 'Opening the database connection failed, could not...
09 May, 2017
document TestTrack SMTP Send Mail Error #503
Note: The following information only applies to TestTrack 2013.0.2 and earlier. This article includes solutions for the following send mail error 503 problems: Sender already specified One mail per message Bad sequence Problem The SMTP server returns a 5.5.2 Sender...
31 Dec, 2014
document Creating DSNs for SQL Server Databases
To host Helix ALM, Helix ALM License Server, or Surround SCM data in a SQL Server database, you must create an ODBC system data source name (DSN) to store database connection information. Each SQL Server database you create to use with these products requires a unique DSN. ...
11 May, 2017
document Understanding TestTrack and Surround SCM Passwords
There are several types of passwords used to increase security and control access in TestTrack and Surround SCM. User passwords User passwords authenticate users logging in to Seapine products. When creating a global user, administrators can enter and confirm a user password. Users can...
23 Dec, 2014
document sqlnet.log File Created in the Helix ALM Application Directory
If an Oracle RDBMS connection test fails in the Helix ALM Server Admin Utility, a sqlnet.log file is created by the Oracle client libraries. This file is created in the Helix ALM application directory. It provides Oracle error information, which is helpful for troubleshooting connection...
26 Apr, 2017
document Helix ALM Supported Web Servers
Helix ALM web clients consist of a set of HTML files and C-style CGI scripts. The web clients require a web server to host the HTML files and execute the CGI scripts. The CGI scripts connect to the Helix ALM Server using a TCP/IP connection. The web client HTML pages are compatible with...
26 Apr, 2017
document Customizing TestTrack Workflows
The TestTrack workflow is the set of states and events that an issue follows through its lifecycle. Workflows typically represent business processes, such as hiring new employees, or development cycles, such as developing and testing a new software component. In addition, the workflow can be as...
23 Dec, 2014
document Administering Users in Helix ALM
Users and passwords are stored on the Helix ALM License Server. This lets you create users in a centralized location then simply import them into the various projects. Administration is easier because users must only remember one username and password. In addition, you can create global and...
25 Apr, 2017
document Customizing Microsoft Word Templates for Exported Requirement Documents
Note: The following information only applies to TestTrack 2015.1 and earlier. If you use Helix ALM (or TestTrack 2016 - 2016.1), see the help for information about exporting items to Word. Templates used for exporting requirement documents to Microsoft Word are installed with TestTrack. The...
03 May, 2017
document Using TestTrack Addresses
Note: This information only applies to TestTrack 2008 and later. TestTrack supports ttstudio and http addresses to open items, such as defects, test cases, and test runs. Following are examples of TestTrack addresses: ttstudio:// ...
31 Dec, 2014

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