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folder TestTrack Web
folder Integrations
folder TestTrack SDK
folder SoloBug
folder SoloSubmit

document Locking Table (Microsoft Access) ODBC Error
Problem Microsoft Access is linked to the TestTrack database tables. When you try to open a table in Datasheet view, one of the following error messages is returned: ODBC - cannot lock all records Microsoft Access cannot open the table in Datasheet view Cause Microsoft Access...
05 Jan, 2015
document Troubleshooting TestTrack MAPI Send Mail Problems
Note: The following information only applies to TestTrack 2011.1 and earlier. There are a few known reasons why you may be experiencing MAPI send mail problems. This article is intended to help you begin troubleshooting problems. Cause #1 The TestTrack Server does not have access to a...
30 Dec, 2014
document Configuring the TestTrack URL Redirector
The TestTrack URL Redirector handles the routing of ttstudio hyperlinks and determines if they are opened in the TestTrack Client or TestTrack Web. TestTrack supports ttstudio and http protocols to open items, such as defects. Http hyperlinks are always opened in TestTrack Web. By default,...
31 Dec, 2014
document TestTrack Windows Silent Installation
Note: This information only applies to TestTrack 2012 and later. Network administrators can run TestTrack Windows client-only installers from the command prompt to install the TestTrack Client and SoloBug on multiple computers without user intervention. Running the installer To run the...
13 May, 2015
document Cannot Connect to Server after Upgrading to Mac OS X 10.6
Problem You cannot connect to PostgreSQL databases and Seapine product servers after upgrading to Mac OS X 10.6, and an error similar to the following is added to the server error log: 'Opening the database connection failed, could not connect to server: Connection refused.' Cause ...
23 Dec, 2014
document Using TestTrack as a Knowledgebase
You can organize TestTrack information into an easy-to-use internal or external knowledgebase using ASP and the TestTrack ODBC driver. ASP allows you to limit what users can access. For example, you can restrict access to specific types of issues, such as those marked as closed, or only return...
30 Dec, 2014
document TestTrack SMTP Send Mail Error #503
Note: The following information only applies to TestTrack 2013.0.2 and earlier. This article includes solutions for the following send mail error 503 problems: Sender already specified One mail per message Bad sequence Problem The SMTP server returns a 5.5.2 Sender...
31 Dec, 2014
document Creating DSNs for SQL Server Databases
To host Seapine License Server, Surround SCM, or TestTrack data in a SQL Server database, you must create an ODBC system data source name (DSN) to store database connection information. Each SQL Server database you create to use with Seapine products requires a unique DSN. Note: The...
29 Sep, 2016
document Understanding TestTrack and Surround SCM Passwords
There are several types of passwords used to increase security and control access in TestTrack and Surround SCM. User passwords User passwords authenticate users logging in to Seapine products. When creating a global user, administrators can enter and confirm a user password. Users can...
23 Dec, 2014
document sqlnet.log File Created in the TestTrack Application Directory
If an Oracle RDBMS connection test fails in the TestTrack Server Admin Utility, a sqlnet.log file is created by the Oracle client libraries. This file is created in the TestTrack application directory. It provides Oracle error information, which is helpful for troubleshooting connection...
31 Dec, 2014

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