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Helix ALM (formerly TestTrack)
document Understanding Helix ALM and Surround SCM Passwords
There are several types of passwords used to increase security and control access in Helix ALM and Surround SCM. User passwords User passwords authenticate users logging in to Helix ALM products. When creating a global user, administrators can enter and confirm a user password. Users can...
02 Jun, 2017
document sqlnet.log File in Helix ALM Application Directory
If an Oracle RDBMS connection test fails in the Helix ALM Server Admin Utility, a sqlnet.log file is created by the Oracle client libraries. This file is created in the Helix ALM application directory. It provides Oracle error information, which is helpful for troubleshooting connection...
01 Jun, 2017
document Helix ALM Supported Web Servers
Helix ALM web clients require a web server to host HTML files and execute CGI scripts. The CGI scripts connect to the Helix ALM Server using a TCP/IP connection. Web clients can run in any of the supported browsers. The Helix ALM Server can run on platforms listed in server system...
31 May, 2017
document Administering Users in Helix ALM
Users and passwords are stored on the Helix ALM License Server. This lets you create users in a centralized location then simply import them into the various projects. Administration is easier because users must only remember one username and password. In addition, you can create global and...
25 Apr, 2017
document Customizing Microsoft Word Templates for Exported Requirement Documents
Note: The following information only applies to TestTrack 2015.1 and earlier. If you use Helix ALM (or TestTrack 2016 - 2016.1), see the help for information about exporting items to Word. Templates used for exporting requirement documents to Microsoft Word are installed with TestTrack. The...
03 May, 2017
document Using TestTrack Addresses
Note: This information only applies to TestTrack 2008 and later. TestTrack supports ttstudio and http addresses to open items, such as defects, test cases, and test runs. Following are examples of TestTrack addresses: ttstudio:// ...
31 Dec, 2014
document Java Virtual Machine Error When Installing Oracle Client Libraries on Ubuntu
Problem The following error is returned when using the Oracle OCI installer on the Helix ALM Server running on Ubuntu: 'No Java virtual machine could be found from your PATH environment variable. You must install a VM prior to running this program.' Cause LaunchAnywhere, which is...
01 Jun, 2017
document Cannot Open ttstudio Hyperlinks from Firefox on Linux or Mac
Problem After clicking a ttstudio link in Firefox on Linux or Mac, Helix ALM does not start and the following error is returned: 'Firefox doesn't know how to open this address because the protocol (ttstudio) isn't associated with any program.' Cause Firefox does not recognize...
01 Jun, 2017
document Unix Shell Scripts and Shebang Lines
Helix ALM supports the ability to run triggers, which can optionally execute programs. If you use a trigger to run a Unix shell script, keep the following in mind: The file needs execute permissions for the root user. The shebang line tells the operating system which application to use...
30 May, 2017
document TestTrack SMTP Send Mail Error #501
Note: The following information only applies to TestTrack 2013.0.2 and earlier. This article includes information about two separate but related 501 errors. Problem The SMTP server returns a 501 Invalid Command In error. Cause The mail server expects to receive an extra set of...
31 Dec, 2014

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