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folder Helix ALM Web
folder Integrations
folder Helix ALM SDK
folder Defect Scribe
folder SoloBug
folder SoloSubmit


Helix ALM (formerly TestTrack)
 
document Helix ALM Unix Default Directories, Commands, and Configuration Files
Following are the default directories, commands, and configuration files for Helix ALM applications running on Linux and Mac. Linux Desktop client Application directory - /var/lib/HelixALM To start - /usr/bin/ttclient Integration library 32-bit Linux -...
09 Jun, 2017
document Creating Custom Helix ALM Reports Using a Spreadsheet
If you want to create a report that is not available in Helix ALM or you want to be able to work with the report data, you can export data from the project as a text file and then import it into a spreadsheet like Microsoft Excel. This allows you to sort and arrange the data any way you want, to...
27 Apr, 2017
document PostgreSQL Returns a Nonstandard Use of Backslashes Warning
Problem The following PostgreSQL warning is returned when creating a Helix ALM project or performing Surround SCM actions, such as adding or checking in files: 'WARNING: nonstandard use of \\ in a string literal' Cause The SQL standard is to interpret backslashes in strings...
02 May, 2017
document Helix ALM Project Upgrades Fail
Problem A Helix ALM project cannot be upgraded. The following errors are written to the server log: ‘RDBMS data source cannot be upgraded if in use by multiple Helix ALM Servers.’ ‘The RDBMS data source is in use by another Helix ALM Server.’ The following error may be returned...
26 Apr, 2017
document Locking Table Microsoft Access ODBC Error
Problem Microsoft Access is linked to the Helix ALM database tables. When you try to open a table in Datasheet view, one of the following error messages is returned: ODBC - cannot lock all records Microsoft Access cannot open the table in Datasheet view Cause Microsoft Access...
26 Apr, 2017
document Configuring the Helix ALM URL Redirector
The Helix ALM URL Redirector handles the routing of ttstudio hyperlinks and determines if they are opened in the desktop or web client. Helix ALM supports ttstudio and http protocols to open items, such as defects. Http hyperlinks are always opened in Helix ALM Web. By default, ttstudio...
02 May, 2017
document TestTrack Windows Silent Installation
Note: This information only applies to Helix ALM (and TestTrack 2012 and later). Network administrators can run Helix ALM Windows client-only installers from the command prompt to install the Helix ALM Client and SoloBug on multiple computers without user intervention. Running the...
14 Jun, 2017
document Cannot Connect to Server after Upgrading to Mac OS X 10.6
Problem You cannot connect to PostgreSQL databases and the Helix ALM Server, Helix ALM License Server, or Surround SCM Server after upgrading to Mac OS X 10.6, and an error similar to the following is added to the server error log: 'Opening the database connection failed, could not...
09 May, 2017
document TestTrack SMTP Send Mail Error #503
Note: The following information only applies to TestTrack 2013.0.2 and earlier. This article includes solutions for the following send mail error 503 problems: Sender already specified One mail per message Bad sequence Problem The SMTP server returns a 5.5.2 Sender...
31 Dec, 2014
document Creating DSNs for SQL Server Databases
To host Helix ALM, Helix ALM License Server, or Surround SCM data in a SQL Server database, you must create an ODBC system data source name (DSN) to store database connection information. Each SQL Server database you create to use with these products requires a unique DSN. ...
11 May, 2017

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