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folder Defect Scribe
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folder SoloSubmit

Helix ALM (formerly TestTrack)
document Choosing a Helix ALM Database Format
Note: This information only applies to Helix ALM (and TestTrack 2012 - 2016.1). Helix ALM uses SQLite for the native backend database format. However, projects and the server database can be stored in other RDBMS types, such as SQL Server, Oracle, or PostgreSQL. Consider the following...
26 Apr, 2017
document Installing the 64-bit TestTrack Server 2015.0.2 and Earlier
Note: The following information only applies to TestTrack 2012 - 2015.0.2. If you are installing Helix ALM (or TestTrack 2015.1 - 2016.1), see the installation help for information about installing the 64-bit server. This article explains how to perform a new installation of the 64-bit...
28 Apr, 2017
document Helix ALM Unix Default Directories, Commands, and Configuration Files
Following are the default directories, commands, and configuration files for Helix ALM applications running on Linux and Mac. Helix ALM Client Linux Application directory - /var/lib/HelixALM To start - /usr/bin/ttclient Mac Application directory -...
27 Apr, 2017
document Creating Custom Helix ALM Reports Using a Spreadsheet
If you want to create a report that is not available in Helix ALM or you want to be able to work with the report data, you can export data from the project as a text file and then import it into a spreadsheet like Microsoft Excel. This allows you to sort and arrange the data any way you want, to...
27 Apr, 2017
document PostgreSQL Returns a Nonstandard Use of Backslashes Warning
Problem The following PostgreSQL warning is returned when creating a Helix ALM project or performing Surround SCM actions, such as adding or checking in files: 'WARNING: nonstandard use of \\ in a string literal' Cause The SQL standard is to interpret backslashes in strings...
02 May, 2017
document Helix ALM Project Upgrades Fail
Problem A Helix ALM project cannot be upgraded. The following errors are written to the server log: ‘RDBMS data source cannot be upgraded if in use by multiple Helix ALM Servers.’ ‘The RDBMS data source is in use by another Helix ALM Server.’ The following error may be returned...
26 Apr, 2017
document Locking Table Microsoft Access ODBC Error
Problem Microsoft Access is linked to the Helix ALM database tables. When you try to open a table in Datasheet view, one of the following error messages is returned: ODBC - cannot lock all records Microsoft Access cannot open the table in Datasheet view Cause Microsoft Access...
26 Apr, 2017
document Troubleshooting TestTrack MAPI Send Mail Problems
Note: The following information only applies to TestTrack 2011.1 and earlier. There are a few known reasons why you may be experiencing MAPI send mail problems. This article is intended to help you begin troubleshooting problems. Cause #1 The TestTrack Server does not have access to a...
30 Dec, 2014
document Configuring the Helix ALM URL Redirector
The Helix ALM URL Redirector handles the routing of ttstudio hyperlinks and determines if they are opened in the desktop or web client. Helix ALM supports ttstudio and http protocols to open items, such as defects. Http hyperlinks are always opened in Helix ALM Web. By default, ttstudio...
02 May, 2017
document TestTrack Windows Silent Installation
Note: This information only applies to TestTrack 2012 and later. Network administrators can run TestTrack Windows client-only installers from the command prompt to install the TestTrack Client and SoloBug on multiple computers without user intervention. Running the installer To run the...
13 May, 2015

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