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Helix ALM (formerly TestTrack)
 
document Creating DSNs for SQL Server Databases
To host Helix ALM, Helix ALM License Server, or Surround SCM data in a SQL Server database, you must create an ODBC system data source name (DSN) to store database connection information. Each SQL Server database you create to use with these products requires a unique DSN. ...
11 May, 2017
document Understanding Helix ALM and Surround SCM Passwords
There are several types of passwords used to increase security and control access in Helix ALM and Surround SCM. User passwords User passwords authenticate users logging in to Helix ALM products. When creating a global user, administrators can enter and confirm a user password. Users can...
02 Jun, 2017
document sqlnet.log File in Helix ALM Application Directory
If an Oracle RDBMS connection test fails in the Helix ALM Server Admin Utility, a sqlnet.log file is created by the Oracle client libraries. This file is created in the Helix ALM application directory. It provides Oracle error information, which is helpful for troubleshooting connection...
01 Jun, 2017
document Helix ALM Supported Web Servers
Helix ALM web clients require a web server to host HTML files and execute CGI scripts. The CGI scripts connect to the Helix ALM Server using a TCP/IP connection. Web clients can run in any of the supported browsers. The Helix ALM Server can run on platforms listed in server system...
31 May, 2017
document Customizing Microsoft Word Templates for Exported Requirement Documents
Note: The following information only applies to TestTrack 2015.1 and earlier. If you use Helix ALM (or TestTrack 2016 - 2016.1), see the help for information about exporting items to Word. Templates used for exporting requirement documents to Microsoft Word are installed with TestTrack. The...
03 May, 2017
document Java Virtual Machine Error When Installing Oracle Client Libraries on Ubuntu
Problem The following error is returned when using the Oracle OCI installer on the Helix ALM Server running on Ubuntu: 'No Java virtual machine could be found from your PATH environment variable. You must install a VM prior to running this program.' Cause LaunchAnywhere, which is...
01 Jun, 2017
document Cannot Open ttstudio Hyperlinks from Firefox on Linux or Mac
Problem After clicking a ttstudio link in Firefox on Linux or Mac, Helix ALM does not start and the following error is returned: 'Firefox doesn't know how to open this address because the protocol (ttstudio) isn't associated with any program.' Cause Firefox does not recognize...
01 Jun, 2017
document Helix ALM SMTP Send Mail Error #501
This article includes information about two separate but related SMTP 501 errors. Problem The SMTP server returns a 501 Invalid Command In error. Cause The mail server expects to receive an extra set of commands or an alternate set of commands before Helix ALM initiates the Send...
26 Jun, 2017
document Configuring an Exchange Server for Email Tracking
Problem The Microsoft Exchange Server (2000/2003/2007) rejects tracked emails sent from Helix ALM. Cause The ‘From’ user specified in the SMTP header does not match the SMTP login information used by the Helix ALM Server to connect to the SMTP server. Solution Configure the...
31 May, 2017
document New Project Not Displayed in the Helix ALM Project List
Problem A newly created project is not displayed in the project list when logging in to Helix ALM. Cause When a new project is created in the Helix ALM Server Admin Utility, the logged in user is the only user added to the project. Consequently, this same user is also the only one who...
02 Jun, 2017

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