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Helix ALM (formerly TestTrack)
document Finding Private Filter Information in Project Databases
If you need to see information about private filters in a Helix ALM project and you have access to project databases, you can query the database to find it. Note: If you use TestTrack 2011.1.3 or earlier, you cannot query TestTrack native databases using the following information. You can only...
28 Apr, 2017
document Upgrades Fail on Computers Running AVG 9.0
There are known issues when upgrading QA Wizard Pro on computers running AVG 9.0. Before you upgrade, disable AVG 9.0 and then re-enable it after the upgrade is completed.
23 Dec, 2014
document GLIBCXX Version Not Found Error on Fedora
Problem The following error is returned when running Helix ALM clients on Fedora: ‘/usr/lib/seapine/tt/ version GLIBCXX_3.4.9 not found (required by /lib/ Failed to load module: /usr/lib/gio/modules/’ Cause Gnome cannot load a...
28 Apr, 2017
document Cannot Install or Run Seapine Applications on Mac OS X 10.11 (El Capitan)
Note: This article only applies to TestTrack 2015.1.1 and earlier, Surround SCM 2015.1.0 and earlier, and Seapine License Server 2015.1.0 and earlier. Problem Seapine native client and server applications do not work on Mac OS X 10.11 (El Capitan). You cannot run installers or...
30 Sep, 2015
document Prompted to Install Java Runtime When Installing Helix ALM on Mac
Problem You are prompted to install a Java SE runtime when installing or upgrading Helix ALM on Mac. Cause The Helix ALM installer requires Java SE Runtime 6 to run, but it is not installed. Other versions are not supported. Solution  Click Install to install the Java...
28 Apr, 2017
document Certificates are Corrupted or Altered on Windows XP and Server 2003
Problem When you view the certificate for a Seapine product executable file (.exe) on Windows XP or Windows Server 2003, the following error is returned: ‘The integrity of this certificate cannot be guaranteed. The certificate may be corrupted or may have been altered.’ If you...
13 Aug, 2015
document Cannot Install TestTrack 2014.1 and Earlier or Surround SCM 2014.0 and Earlier on Mac OS X 10.9 or Later
Note: This article only applies to TestTrack 2014.1.0 and earlier and Surround SCM 2014.0 and earlier. If you cannot install TestTrack 2014.1.1 - 2015.1.1 or Surround SCM 2014.1.0 - 2015.1.0 on Mac OS X 10.11, see Cannot Install or Run Seapine Applications on Mac OS X 10.11. Problem When...
07 Oct, 2015
document Charts Not Displayed in TestTrack Distribution or Trend Reports Run on Linux
Problem Charts are not displayed in distribution or trend reports run from the TestTrack Client on Linux. Cause The TestTrack Server stores temporary chart files in the operating system’s default temp directory. When running a report, the TestTrack Client attempts to regenerate the...
07 Oct, 2015
document Calculated Custom Field Values Do Not Round Correctly After Upgrading to TestTrack 2016 and Later
Problem Calculated custom fields with formulas using the global parseFloat function do not round correctly after upgrading to TestTrack 2016 or later. For example, the TestTrack project may include two custom fields (Field A and Field B). Field A is a custom string field that accepts...
28 Apr, 2016
document Moving the TestTrack Server Between Computers
Note: The following information only applies to TestTrack 2012 and later. If you use TestTrack 2011.1 or earlier, see Moving TestTrack 2011.1 and Earlier Databases and Projects. You should not need to move the TestTrack Server installation often, but you can move it to another computer...
17 Nov, 2016

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