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Helix ALM (formerly TestTrack)
document TestTrack Cannot Communicate with IMAP Servers When Using STARTTLS 1.0
Problem When testing import mail or email tracking options that use the STARTTLS 1.0 SSL protocol from TestTrack clients, the IMAP server connection times out and the following error is returned. 'Cannot establish secure communications with the IMAP server. ErrorCode=7 OSErrorCode=0 Error...
30 Dec, 2014
document Installing TestTrack Upgrades in a Test Environment
Before upgrading TestTrack to a new version in your production environment, you may want to install it in a test environment. You can use a copy of projects from your production environment in the test environment to evaluate new features, estimate downtime required to upgrade, and make sure no...
29 Dec, 2014
document TestTrack Controlled Hyperlinks Do Not Work
Problem The following error is returned when you click a hyperlink to an item after upgrading to TestTrack 2013.1 and later: ‘The controlled hyperlink you are using is no longer supported.’ Cause The template used to send the email contains the %NURL% field code, which was...
30 Dec, 2014
document CGIs on Linux Cannot Connect to the Seapine License Server or TestTrack Server
Problem Seapine License Server and TestTrack CGIs hosted on Linux cannot connect to the application server if SELinux security policies are installed. Cause By default, SELinux security policies prevent CGI executables from making network requests. Solution Use the following...
13 Sep, 2016
document Changing Temporary Directory Mounting on Fedora
Fedora 18 and later uses tmpfs to mount /tmp, which sets the directory used for Surround SCM and TestTrack temporary files in the system memory. This directory mounting may cause problems when working with file attachments or reports in Seapine applications. To change the /tmp mounting, run...
23 Dec, 2014
document Incorrect Data in TestTrack Distribution Reports Based on Issue Distribution by Version Found
Problem TestTrack distribution reports using the Issues distributed by option and Version Found value do not include all version values or some values are displayed as unknown. Cause By default, each reported by record in an issue has a Version field. Values in this field are configured...
26 Mar, 2015
document TestTrack Detected Suspicious Network Activity Error
Note: The following information applies only to TestTrack 2014.1 and later. Problem Users cannot log in to TestTrack clients and the following error is returned: ‘You cannot log in because TestTrack detected suspicious network activity.’ Cause TestTrack clients cannot verify...
29 Dec, 2014
document Incorrect CGI Information on the TestTrack Server Computer
Problem The following error is returned when using a TestTrack web client: ‘The TestTrack Server computer must be updated with the correct CGI information.’ Cause The TestTrack CGI process generated by the web server does not have read access to the registry. The TestTrack web...
29 Dec, 2014
document Forcing TestTrack Web to Log Into a Specific Project
You can force a log in to a specific TestTrack project using a direct link to the CGI. First, you need the database ID number for the project. To find this information, start the TestTrack Server Admin Utility. The ID number is listed in the first column of the Projects dialog box. The CGI...
29 Dec, 2014
document TestTrack Cannot Connect to Web Server When Using Internet Explorer
Problem Users cannot complete requests or connect to the web server when using TestTrack Web in Microsoft Internet Explorer 10 or 11. The following error is returned when debugging in Internet Explorer: ‘XMLHttpRequest: Network Error 0x2ef3, Could not complete the operation due to error...
29 Dec, 2014

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