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Helix ALM (formerly TestTrack)
document Calculated Custom Field Values Do Not Round Correctly After Upgrading a TestTrack 2015.1 or Earlier Project
Problem Calculated custom fields with formulas using the global parseFloat function do not round correctly after upgrading to Helix ALM (or TestTrack 2016 - 2016.1). For example, the Helix ALM project may include two custom fields (Field A and Field B). Field A is a custom string field...
02 May, 2017
document Moving the TestTrack Server Between Computers
Note: The following information only applies to Helix ALM (and TestTrack 2012 - 2016.1). If you use TestTrack 2011.1 or earlier, see Moving Databases and Projects - TestTrack 2011.1 and Earlier. You should not need to move the Helix ALM Server installation often, but you can move it to...
02 May, 2017
document Cannot Upgrade a TestTrack RDBMS Project Because the RPEXTERN Table Does Not Exist
Note: The following information only applies to TestTrack 2011.1 and earlier projects. Problem Upgrading a TestTrack 2011.1 or earlier RDBMS project database to Helix ALM (or TestTrack 2012 - 2016.1) fails and the following error is returned: ‘Relation “rpextern” does not...
02 May, 2017
document Exporting Helix ALM Items to Word or Uploading a Template Fails Due to Insufficient Memory Allocation for Java
Note: The following information only applies to Helix ALM (and TestTrack 2016 - 2016.1). Problem Exporting items to Microsoft Word or uploading a Word template fails and returns the following error: 'The action failed. The Helix ALM Server cannot communicate with the Word export...
02 May, 2017
document User Interface Mode Not Supported in Linux Java Installers
Problem Installing Helix ALM or Surround SCM using the Linux Java installer fails and the following error is returned: ‘Installer user interface mode not supported’ Cause A JRE issue prevented loading the graphical interface during installation. This issue can be caused by...
02 May, 2017
document Cannot Import 2016.1 and Later XML Files to 2016.0 and Earlier Projects
Problem When importing a Helix ALM (or TestTrack 2016.1) XML file to a TestTrack 2016.0 or earlier project, the import fails and errors similar to the following are returned: ‘no declaration found for element <value>’  ‘user-<value> element is not allowed for...
02 May, 2017
document Security Certificate Errors When Opening JIRA from Helix ALM
Problem When clicking a link that opens JIRA from Helix ALM, the browser returns an error about an unsecured connection or security certificate issue. For example: Google Chrome—Your connection is not private. (ERR_CERT_AUTHORITY_INVALID error) Microsoft Internet Explorer—There is...
02 May, 2017
document Images and Other User Interface Elements Not Scaled Correctly on High Resolution Monitors
Note: This information only applies to Seapine License Server, Surround SCM, and TestTrack 2016.0 - 2016.1 applications.  Problem Images and some other user interface elements in applications do not scale correctly on high resolution (high DPI) monitors. Cause Applications...
02 May, 2017

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