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Helix ALM (formerly TestTrack)
document Emails Sent from TestTrack Not Delivered
Problem When a user sends an email from TestTrack, the recipient does not receive it, and a delivery failure message is not returned. Cause When email is sent, it passes between various Mail Transport Agents (MTAs), which are services running on mail servers that transfer email from one...
30 Dec, 2014
document Reload Error When Logging In to Helix ALM and License Server Web Clients
Problem When logging in to the Helix ALM web clients or the Helix ALM License Server Web Admin Utility, the login page does not load and a reload error is returned. Cause External authentication may be enabled on the web server and a pop-up blocker is preventing the browser from...
25 Apr, 2017
document Installing TestTrack on Mac OS X without Java
The TestTrack Mac OS X installer requires Java. If you need to install the TestTrack Client on a Mac OS X computer that does not have Java installed or enabled, perform the following steps: Install TestTrack on a Mac OS X computer with Java Create a copy of the TestTrack files Extract...
29 Dec, 2014
document Surround SCM or Helix ALM Data Warehouse Cannot Retrieve Helix ALM Data or Displays Incorrect Helix ALM Data
Problem Surround SCM and Helix ALM Data Warehouse cannot retrieve Helix ALM data or displays incorrect Helix ALM data. For example, in Surround SCM, users may see items from the wrong Helix ALM project. In ALM Data Warehouse, users may not be able to log in, Helix ALM projects may not be...
25 Apr, 2017
document Differences Between the TestTrack Client and TestTrack Web
Note: The following information only applies to TestTrack 2014.0 and later. The following features that are available in the TestTrack Client are not yet available in TestTrack Web. Use the TestTrack Client to perform any of the following actions. All functionality under the Tools >...
29 Dec, 2014
document TestTrack Add-in Installation Fails
Problem You are prompted to install the.NET Framework when installing the 64-bit TestTrack Server on Windows. When installing the .NET Framework from the TestTrack installer, the following error is returned: ‘TTAddins.msi returned the error code [1603]' Cause The required 64-bit...
30 Dec, 2014
document Users Cannot Log In After Upgrading
Problem After upgrading Surround SCM or TestTrack, the following error is returned when users log in: ‘You have not been assigned a Surround SCM license. You cannot log in.’ -or- ‘You have not been assigned a TestTrack license. You cannot log in.’ Cause The user does...
23 Dec, 2014
document Slow Script Warning When Switching TestTrack Projects in Internet Explorer
Problem When switching projects in TestTrack web clients from Internet Explorer, the following warning is displayed: ‘A script on this page is causing your web browser to run slowly. If it continues to run, your computer might become unresponsive.’ Cause Switching projects...
29 Dec, 2014
document TestTrack Client Does Not Have Focus When Switching from Surround SCM on Linux
Problem When attaching a file from Surround SCM to a locked TestTrack item on Linux, switching back to TestTrack selects the TestTrack Client in the taskbar, but the client does not have focus. Cause The focus stealing prevention option, which keeps the TestTrack Client from stealing...
30 Dec, 2014
document TestTrack Cannot Load Projects from Network Shares on Windows Vista
Problem TestTrack cannot access projects stored in shared network directories on Windows Vista. The following error is displayed in the server log: ‘Unable to create directory for the new TestTrack project because the parent directory does not exist.’ Cause User Account Control...
30 Dec, 2014

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