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Helix ALM (formerly TestTrack)
document Users and Customers Cannot Be Imported From XML Files Exported From Earlier Versions
Problem You cannot import users or customers from XML files that were exported from TestTrack 7.5.4 or earlier. The following error is returned: 'Message: Element 'notifyrulelist' is not valid for content model: 'notifyrulelistset)+' Cause The XML schema for user and customer...
27 Apr, 2017
document Cannot Connect to Oracle Databases on Linux Because the Qt OCI Driver is Unavailable
Problem After installing the Oracle OCI driver for native database access, you cannot connect to Oracle databases on Linux and the following error is returned: ‘The Qt OCI driver was unavailable. Make sure that the RDBMS client libraries are installed.’ Cause Some Linux...
23 Dec, 2014
document Fields That Cannot Be Edited in TestTrack List Windows
You can edit fields directly in the Defects, Requirements, Requirement Documents, Test Cases, Test Runs, and Folders list windows in TestTrack 2011 and later. The following field types cannot be edited in list windows: System fields that are automatically populated by TestTrack, such as...
30 Dec, 2014
document Opening Specific Pages and Items in TestTrack RM Reviewer
You can use URLs to open specific pages and items in TestTrack RM Reviewer. For example, you can quickly open a specific requirement or document by modifying the URL in the browser address bar. Note: You can also use TestTrack ttstudio and http URLs to open requirements and documents in...
30 Dec, 2014
document Display Corruption Issues on Fedora 12
Surround SCM and TestTrack windows and dialog boxes may be distorted on Fedora 12. This is caused by a known display driver bug in Fedora. See the Red Hat bug report.
22 Dec, 2014
document Hyperlinks to the Current Server Require Reconnecting
Note: This article only applies to Helix ALM Unix. Problem When you click a Helix ALM hyperlink to an item in the current project, you are prompted to disconnect from the TestTrack Server and log in again. Cause The /etc/hosts file on the local computer includes an unqualified...
25 Apr, 2017
document Email Server Connections Fail When the STARTTLS Protocol is Used and AVG is Installed
Problem The following error is returned when testing connections to email servers configured in Surround SCM or TestTrack on Windows: ‘Unable to establish the socket connection to port 995 on host. Please verify the host IP address is correct. Unable to create local socket resource....
23 Dec, 2014
document TestTrack Cannot Import Mail from Exchange Server 2007
Problem The following error is written to the TestTrack Server log when importing mail from Exchange Server 2007: 'Error importing email. The error occurred sending a command to the POP3 server. Status=0 Addr='mail_server' Account='mail_account' Response code=0 Response string=’ERR...
30 Dec, 2014
document Out of Memory Errors When Importing or Exporting Microsoft Word Requirement Documents
Problem A java.lang.OutOfMemoryError exception error is displayed in TestTrack when exporting or importing requirement documents to or from Microsoft Word. Cause TestTrack uses a Java Virtual Machine (JVM) to perform Word imports and exports. By default, TestTrack allows the JVM to use a...
30 Dec, 2014
document Configuring External Authentication Components for TestTrack TCM Test Runner
External authentication systems can be integrated with the Seapine License Server to allow users to log in to Seapine products using their existing authentication system credentials. Web servers that host TestTrack TCM Test Runner require custom pages to support external authentication for logging...
23 Dec, 2014

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