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Helix ALM (formerly TestTrack)
document LaunchAnywhere Error Occurs During Java Installation
Problem An error similar to the following is returned when using the Helix ALM or Surround SCM Linux Java installers. An internal LaunchAnywhere application error has occurred and this application cannot proceed. (LAX) Stack Trace: java.lang.IllegalArgumentException: Malformed uxxxx...
02 May, 2017
document Helix ALM Cannot Connect to the License Server
Problem The following message is displayed when you log in to Helix ALM: 'You cannot log in because the Helix ALM License Server was not found. Please make sure the license server is running or ask your Helix ALM administrator for help.' Cause Helix ALM cannot connect to the license...
25 Apr, 2017
document Migrating from the 32-bit Helix ALM Server to the 64-bit Server on the Same Computer
This article explains how to migrate data from the 32-bit Helix ALM Server to the 64-bit server for the same Helix ALM version on the same computer. If you need to move the server installation to a different computer, see Moving the Server Between Computers. Note: If you need to upgrade...
17 Jul, 2017
document Installing the 64-bit TestTrack Server 2015.0.2 and Earlier
Note: The following information only applies to TestTrack 2012 - 2015.0.2. If you are installing Helix ALM (or TestTrack 2015.1 - 2016.1), see the installation help for information about installing the 64-bit server. This article explains how to perform a new installation of the 64-bit...
28 Apr, 2017
document Helix ALM Unix Default Directories, Commands, and Configuration Files
Following are the default directories, commands, and configuration files for Helix ALM applications running on Linux and Mac. Linux Desktop client Application directory - /var/lib/HelixALM To start - /usr/bin/ttclient Integration library 32-bit Linux -...
28 Jul, 2017
document PostgreSQL Returns a Nonstandard Use of Backslashes Warning
Problem The following PostgreSQL warning is returned when creating a Helix ALM project or performing Surround SCM actions, such as adding or checking in files: 'WARNING: nonstandard use of \\ in a string literal' Cause The SQL standard is to interpret backslashes in strings...
02 May, 2017
document Helix ALM Project Upgrades Fail
Problem A Helix ALM project cannot be upgraded. The following errors are written to the server log: ‘RDBMS data source cannot be upgraded if in use by multiple Helix ALM Servers.’ ‘The RDBMS data source is in use by another Helix ALM Server.’ The following error may be returned...
26 Apr, 2017
document Cannot Open ttstudio Hyperlinks
Problem After clicking a ttstudio hyperlink, the item does not open. Cause ttstudio links generally open items and list windows in the Helix ALM desktop client. If the desktop client is not installed, the Helix ALM URL Redirector must be installed and configured to redirect these links...
21 Jul, 2017
document Cannot Connect to Server after Upgrading to Mac OS X 10.6
Problem You cannot connect to PostgreSQL databases and the Helix ALM Server, Helix ALM License Server, or Surround SCM Server after upgrading to Mac OS X 10.6, and an error similar to the following is added to the server error log: 'Opening the database connection failed, could not...
09 May, 2017
document Helix ALM SMTP Send Mail Error #503
This article includes solutions for the following send mail error 503 problems: Sender already specified One mail per message Bad sequence Problem The SMTP server returns a 5.5.2 'Sender Already Specified' or 'One Mail Per Message' error. Cause Some SMTP servers allow...
26 Jun, 2017

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