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Helix ALM (formerly TestTrack)
document Helix ALM Client Does Not Have Focus When Switching from Surround SCM on Linux
Problem When attaching a file from Surround SCM to a locked Helix ALM item on Linux, switching back to Helix ALM selects the client in the taskbar, but the client does not have focus. Cause The focus stealing prevention option, which keeps the Helix ALM Client from stealing focus from...
28 Apr, 2017
document Cannot Load Projects from Network Shares on Windows Vista
Problem Helix ALM cannot access projects stored in shared network directories on Windows Vista. The following error is displayed in the server log: ‘Unable to create directory for the new Helix ALM project because the parent directory does not exist.’ Cause User Account Control...
28 Apr, 2017
document Helix ALM Cannot Communicate with IMAP Servers When Using STARTTLS 1.0
Problem When testing import mail or email tracking options that use the STARTTLS 1.0 SSL protocol from Helix ALM clients, the IMAP server connection times out and the following error is returned. 'Cannot establish secure communications with the IMAP server. ErrorCode=7 OSErrorCode=0 Error...
28 Apr, 2017
document Installing Helix ALM Upgrades in a Test Environment
Before upgrading Helix ALM to a new version in your production environment, you may want to install it in a test environment. You can use a copy of projects from your production environment in the test environment to evaluate new features, estimate downtime required to upgrade, and make sure no...
28 Apr, 2017
document Controlled Hyperlinks Do Not Work
Problem The following error is returned when you click a hyperlink to an item after upgrading to Helix ALM (or TestTrack 2013.1 - 2016.1): ‘The controlled hyperlink you are using is no longer supported.’ Cause The template used to send the email contains the %NURL% field code, which...
28 Apr, 2017
document CGIs on Linux Cannot Connect to the Helix ALM Server or License Server
Problem Helix ALM and Helix ALM License Server CGIs hosted on Linux cannot connect to the application server if SELinux security policies are installed. Cause By default, SELinux security policies prevent CGI executables from making network requests. Solution Use the...
28 Apr, 2017
document Changing Temporary Directory Mounting on Fedora
Fedora 18 and later uses tmpfs to mount /tmp, which sets the directory used for Helix ALM and Surround SCM temporary files in the system memory. This directory mounting may cause problems when working with file attachments or reports in Seapine applications. To change the /tmp mounting,...
02 May, 2017
document Incorrect Data in Distribution Reports Based on Issue Distribution by Version Found
Problem Helix ALM distribution reports using the Issues distributed by option and Version Found value do not include all version values or some values are displayed as unknown. Cause By default, each reported by record in an issue has a Version field. Values in this field are...
28 Apr, 2017
document Helix ALM Detected Suspicious Network Activity Error
Note: The following information applies only to Helix ALM (and TestTrack 2014.1 - 2016.1). Problem Users cannot log in to Helix ALM clients and the following error is returned: ‘You cannot log in because Helix ALM detected suspicious network activity.’ Cause Clients cannot...
28 Apr, 2017
document Incorrect CGI Information on the TestTrack Server Computer
Problem The following error is returned when using a TestTrack web client: ‘The TestTrack Server computer must be updated with the correct CGI information.’ Cause The TestTrack CGI process generated by the web server does not have read access to the registry. The TestTrack web...
29 Dec, 2014

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