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Helix ALM (formerly TestTrack)
document Saving Workflow Event Times from Surround SCM in TestTrack 2008 and Later
Note: This information only applies to TestTrack 2008 and later integrated with Surround SCM 5.0.3 and earlier. TestTrack 2008 includes the time in the Date field in workflow event dialog boxes, such as Fix. If you enter an event from Surround SCM 5.0.3 and earlier, the time is not displayed...
23 Dec, 2014
document Field Codes Not Populated in Emails from Automation Rules
Problem When an email notification rule is triggered for a bulk change operation, some field codes are not replaced with item data in the sent email. Cause Automation rules set to send email when a bulk change operation occurs only support a limited number of general field codes because...
30 Dec, 2014
document Saving Date/Time Fields with the TestTrack SDK Changes the GMT Offset
If you use the TestTrack SDK, and save the date in a date/time field, it looks like the GMT offset changes. However, the offset does not actually change. The time being sent back is technically the same time, but it is automatically adjusted to the local time zone with Daylight Saving Time. ...
31 Dec, 2014
document Logging in to TestTrack After Computer Crashes
Problem You are logged in to TestTrack and your computer crashes. When you attempt to log in again, an error similiar to the following is displayed: This user is already logged in. Cause The TestTrack Client application pings the TestTrack Server application every 30...
26 Mar, 2015
document TestTrack Requirement and Document Field Worksheets
The attached worksheets are provided to help you review the default TestTrack requirement and requirement document fields and values to determine if you can rename existing fields or if you need to create a custom fields to support your process. The worksheets show the windows or dialog boxes...
30 Dec, 2014
document Database Error When Creating a TestTrack User Without a First Name
Note: This information only applies to TestTrack 7.1 and earlier. Problem A database error occurs if you create a TestTrack user without a first name and use an RDBMS backend database. The error also occurs when converting a TestTrack native database to an RDBMS database and a...
05 Jan, 2015
document Cannot Open ttstudio Links from Chrome
Problem When clicking a ttstudio hyperlink in Google Chrome, the TestTrack Client does not open and Chrome may return the following message: 'Your search did not match any documents.' Cause Chrome does not recognize the ttstudio protocol used to open the TestTrack...
05 Jan, 2015
document SSRS Reports Are Not Available in TestTrack After Upgrading SQL Server
Problem After upgrading SQL Server Reporting Services (SSRS) from 2005 to 2008, SSRS reports are not available in TestTrack. Cause SQL Server 2005 and 2008 use different virtual directories. If the virtual directory parameter in the external reporting plug-in configuration file on the...
30 Dec, 2014
document TestTrack Server Returns Disk Full Errors
Problem The TestTrack Server running on Windows returns disk full errors, even if the server computer's hard disk is not full. Cause The TestTrack Server computer's hard disk quota has been exceeded. NTFS supports disk quotas. The hard disk can be configured to limit or deny file...
31 Dec, 2014
document DHCP Support and Helix ALM
The Helix ALM Server application/service runs on your network server and is accessed from a client by its IP address or domain name. If your server's IP address is dynamically assigned by a DHCP server, Helix ALM clients may not be able to find the server. An advanced DHCP server may support...
26 Apr, 2017