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Helix ALM (formerly TestTrack)
document Out of Memory Errors When Importing or Exporting Microsoft Word Requirement Documents
Problem A java.lang.OutOfMemoryError exception error is displayed in Helix ALM when exporting or importing requirement documents to or from Microsoft Word. Cause Helix ALM uses a Java Virtual Machine (JVM) to perform Word imports and exports. The default maximum memory heap the JVM can...
02 May, 2017
document Configuring External Authentication Components for TestTrack TCM Test Runner
External authentication systems can be integrated with the Seapine License Server to allow users to log in to Seapine products using their existing authentication system credentials. Web servers that host TestTrack TCM Test Runner require custom pages to support external authentication for logging...
23 Dec, 2014
document Emails Sent from Helix ALM Not Delivered
Problem When a user sends an email from Helix ALM, the recipient does not receive it, and a delivery failure message is not returned. Cause When email is sent, it passes between various Mail Transport Agents (MTAs), which are services running on mail servers that transfer email from one...
28 Apr, 2017
document Reload Error When Logging In to Helix ALM and License Server Web Clients
Problem When logging in to the Helix ALM web clients or the Helix ALM License Server Web Admin Utility, the login page does not load and a reload error is returned. Cause External authentication may be enabled on the web server and a pop-up blocker is preventing the browser from...
25 Apr, 2017
document Installing Helix ALM on Mac without Java
The Helix ALM Mac installer requires Java. If you need to install the Helix ALM Client on a Mac computer that does not have Java installed or enabled, perform the following steps: Install Helix ALM on a Mac computer with Java Create a copy of the Helix ALM files Extract the...
28 Apr, 2017
document Surround SCM or ALM Data Warehouse Displays Incorrect Helix ALM Data or Cannot Retrieve Data
Problem Surround SCM and Helix ALM Data Warehouse displays incorrect Helix ALM data or cannot retrieve data. For example, in Surround SCM, users may see items from the wrong Helix ALM project. In ALM Data Warehouse, users may not be able to log in, Helix ALM projects may not be displayed on...
11 May, 2017
document Differences Between the Helix ALM Client and Helix ALM Web
Note: The following information only applies to Helix ALM (and TestTrack 2014.0 - 2016.1). The following features that are available in the Helix ALM Client are not yet available in Helix ALM Web. Use the Helix ALM Client to perform any of the following actions. All functionality under...
28 Apr, 2017
document TestTrack Add-in Installation Fails
Problem You are prompted to install the.NET Framework when installing the 64-bit TestTrack Server on Windows. When installing the .NET Framework from the TestTrack installer, the following error is returned: ‘TTAddins.msi returned the error code [1603]' Cause The required 64-bit...
30 Dec, 2014
document Users Cannot Log In After Upgrading
Problem After upgrading Helix ALM or Surround SCM, the following error is returned when users log in: ‘You have not been assigned a Helix ALM license. You cannot log in.’ -or- ‘You have not been assigned a Surround SCM license. You cannot log in.’ Cause The user does...
11 May, 2017
document Slow Script Warning When Switching Helix ALM Projects in Internet Explorer
Problem When switching projects in Helix ALM web clients from Internet Explorer, the following warning is displayed: ‘A script on this page is causing your web browser to run slowly. If it continues to run, your computer might become unresponsive.’ Cause Switching projects...
28 Apr, 2017

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