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Helix ALM (formerly TestTrack)
document Novell Network Open File Limitations
Problem The following error is returned when trying to access a TestTrack Server in a Novell Network. MM-DD-YY HH:MM:SS PM: SERVER-4.11-679 Station x record lock threshold exceeded. Total violations #####. The error may also include the following line: Severity = 0 Locus = 11 Class =...
31 Dec, 2014
document Resolving RDBMS Database Transaction Issues – TestTrack 2011.1 and Earlier
Problem Under a rare combination of circumstances, updates to TestTrack project data are not saved to the database. Only data stored in supported RDBMS databases is affected. These circumstances can be difficult to detect because the data is available and TestTrack operates normally until...
28 Apr, 2017
document Resolving Orphaned Workflow States
In the TestTrack workflow, when a defect, requirement, requirement document, test case, or test run cannot enter or exit a state, that state is called an orphaned state. When you review the workflow diagram, orphaned states may have arrows moving in one direction but not the other, or there may be...
23 Dec, 2014
document Reports Are Not Displayed in Safari
Problem Helix ALM reports generated on Mac are not displayed in Safari. The report generation status dialog box closes and the Reports list window is displayed instead of the report. Cause The report is opened in a pop-up window, which Safari blocks by default. Solution Disable...
27 Apr, 2017
document Mac OS X Leopard Support
Perforce Software supports the following products on Mac OS X Leopard: Surround SCM 2008 - 2013 TestTrack 2008 - 2013
27 Apr, 2017
document An eSaveResult_ErrGeneralError Error is Returned When Adding Helix ALM Data
Problem The following error is returned when adding data to Helix ALM: 'eSaveResult_ErrGeneralError' Cause The Helix ALM Server cannot save data to the computer's hard drive. The most common cause of this problem is low disk space. Make sure there is adequate free disk space for your...
26 Apr, 2017
document Changing the Response Buffer Limit in Microsoft IIS 7 and Later
Microsoft IIS 7 and later use a default response buffer limit to control the amount of data exchanged between the web server and Helix ALM web clients. This limit may be too low to perform some Helix ALM actions. For example, the following issues may occur if the response buffer limit is too...
28 Apr, 2017
document Using Replication with TestTrack Projects Stored in a SQL Server 2000 Database
SQL Server 2000 data replication is based on a publishing model where one server (called a Publisher) shares it databases (called Articles) with other servers (the Subscribers). Processes called "agents" run in the background to keep the data in check and, depending on the selected replication...
31 Dec, 2014
document External Reports Are Not Displayed in Internet Explorer on Windows Vista
Problem External Helix ALM reports are not displayed in Internet Explorer 7 and later on Windows Vista. After a report output type is selected, the File Download dialog box does not open and the browser window closes without displaying the report. Cause Automatic prompting for downloads...
28 Apr, 2017
document Context Sensitive Help Does Not Work in Internet Explorer 7
Problem When you press F1, the help file opens but does not display the requested topic page. Cause IE7 removes the query string from URLs that call documents on the local file system. This is due to the tight security controls introduced in IE7. Solution Use the help file table...
05 Jan, 2015