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Helix ALM (formerly TestTrack)
document Upgrading Workflow Event Dates to TestTrack 2008 and Later
TestTrack 2008 and later includes the time in the workflow event Date field. If you upgrade a project or import an XML or text file exported from an earlier version, the time on all workflow events is automatically set to 11:59:59 GMT.
23 Dec, 2014
document Apple Mail Incorrectly Uses the Helix ALM Email Tracking Address
Problem Emails composed in Apple Mail use the Helix ALM email tracking address instead of the user’s email address. Cause Apple Mail uses the last email address by default. If the last email you sent was a reply to a tracked email, Apple Mail saves the Helix ALM email tracking...
25 Apr, 2017
document Custom Fields Do Not Appear in Field Relationship Lists
Problem TestTrack custom fields are added to the project but are not available in field relationship drop-down lists. Cause The custom field was created as an edit box. Solution Delete the custom field. Re-add the field and make sure you select Pop-up menu for the Field...
05 Jan, 2015
document Troubleshooting TestTrack Server Problems on Unix
Problem The TestTrack Server does not start. The server script, ttstudio, is executing but the server is still not running. Cause #1 In a Unix environment all data files and the file extensions are case sensitive and must be in uppercase letters. When moving files from Windows to Unix,...
31 Dec, 2014
document Electronic Signature Exceptions
If electronic signatures are enabled in Helix ALM, users are prompted to enter their username, password, and a reason for making the change when adding, editing, or deleting items. This electronic signature is saved with the items and helps enforces compliance with business or regulatory...
26 Apr, 2017
document Popup Blockers and TestTrack Web
Problem You cannot log in to TestTrack Pro Web 2013.0 and earlier or the TestTrack Web Server Admin Utility. When you try to log in, the login pages do not open. Cause Popup blocking software and toolbars that include popup blockers, such as Yahoo or Google, often block TestTrack Web...
30 Dec, 2014
document Oracle NLS_LANG Setting
Problem Question marks are displayed when you query data that was just inserted. Cause Client applications are often in a different computer environment than the database server. In this case, the NLS_LANG setting of the client application may differ from the database character set and...
25 Apr, 2017
document Removing index.html from the TestTrack Web URL
Note: The following information applies only to TestTrack Web 2013.1 and later configured on IIS 6. When TestTrack Web is installed, the index.html file is added to the ttweb directory in the IIS document folder (e.g., wwwroot). The URL used to access TestTrack Web must include this filename....
29 Dec, 2014
document Understanding TestTrack Database File Flushing
Note: This article only applies to TestTrack native projects. By default, TestTrack flushes all database files after each database transaction. This operation is slower, but it is also safer because some operating systems and disk caching software do not write to disk automatically. Instead...
31 Dec, 2014
document Problems Importing Email Attachments into TestTrack from Mac OS X and Apple Mail
Problem Attachments are lost or corrupted when importing email into TestTrack from Mac OS X and Apple Mail. Cause The email attachment may have been sent in BinHex or AppleDouble formats. The TestTrack Server email import code does not support BinHex or AppleDouble encoding for...
23 Dec, 2014