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Helix ALM (formerly TestTrack)
document SSRS Reports Are Not Available in Helix ALM After Upgrading SQL Server
Problem After upgrading SQL Server Reporting Services (SSRS) from 2005 to 2008, SSRS reports are not available in Helix ALM. Cause SQL Server 2005 and 2008 use different virtual directories. If the virtual directory parameter in the external reporting plug-in configuration file on the...
28 Apr, 2017
document Helix ALM Server Returns Disk Full Errors
Problem The Helix ALM Server running on Windows returns disk full errors, even if the server computer's hard disk is not full. Cause The server computer's hard disk quota has been exceeded. NTFS supports disk quotas. The hard disk can be configured to limit or deny file access when...
27 Apr, 2017
document DHCP Support and Helix ALM
The Helix ALM Server application/service runs on your network server and is accessed from a client by its IP address or domain name. If your server's IP address is dynamically assigned by a DHCP server, Helix ALM clients may not be able to find the server. An advanced DHCP server may support...
26 Apr, 2017
document Users and Customers Cannot Be Imported From XML Files Exported From Earlier Versions
Problem You cannot import users or customers from XML files that were exported from TestTrack 7.5.4 or earlier. The following error is returned: 'Message: Element 'notifyrulelist' is not valid for content model: 'notifyrulelistset)+' Cause The XML schema for user and customer...
27 Apr, 2017
document Cannot Connect to Oracle Databases on Linux Because Qt OCI Driver Unavailable
Problem After installing the Oracle OCI driver for native database access, you cannot connect to Oracle databases on Linux and the following error is returned: ‘The Qt OCI driver was unavailable. Make sure that the RDBMS client libraries are installed.’ Cause Some Linux...
11 May, 2017
document Fields That Cannot Be Edited in Helix ALM List Windows
You can edit fields directly in the Issues, Requirements, Requirement Documents, Test Cases, Test Runs, and Folders list windows in Helix ALM (and TestTrack 2011 - 2016.1). The following field types cannot be edited in list windows: System fields that are automatically populated by Helix...
28 Apr, 2017
document Opening Specific Pages and Items in TestTrack RM Reviewer
You can use URLs to open specific pages and items in TestTrack RM Reviewer. For example, you can quickly open a specific requirement or document by modifying the URL in the browser address bar. Note: You can also use TestTrack ttstudio and http URLs to open requirements and documents in...
30 Dec, 2014
document Hyperlinks to the Current Server Require Reconnecting
Note: This article only applies to Helix ALM Unix. Problem When you click a Helix ALM hyperlink to an item in the current project, you are prompted to disconnect from the TestTrack Server and log in again. Cause The /etc/hosts file on the local computer includes an unqualified...
25 Apr, 2017
document Email Server Connections Fail When STARTTLS Protocol Used and AVG Installed
Problem The following error is returned when testing connections to email servers configured in Helix ALM or Surround SCM on Windows: ‘Unable to establish the socket connection to port 995 on host. Please verify the host IP address is correct. Unable to create local socket resource....
23 May, 2017
document Helix ALM Cannot Import Mail from Exchange Server 2007
Problem The following error is written to the Helix ALM Server log when importing mail from Exchange Server 2007: 'Error importing email. The error occurred sending a command to the POP3 server. Status=0 Addr='mail_server' Account='mail_account' Response code=0 Response string=’ERR...
28 Apr, 2017

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