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Helix ALM (formerly TestTrack)
document Cannot Import XML Files to TestTrack 2016.0 and Earlier Projects
Problem When importing a Helix ALM (or TestTrack 2016.1) XML file to a TestTrack 2016.0 or earlier project, the import fails and errors similar to the following are returned: ‘no declaration found for element <value>’  ‘user-<value> element is not allowed for...
08 Jun, 2017
document User Interface Mode Not Supported in Linux Java Installers
Problem Installing Helix ALM or Surround SCM using the Linux Java installer fails and the following error is returned: ‘Installer user interface mode not supported’ Cause A JRE issue prevented loading the graphical interface during installation. This issue can be caused by...
08 Jun, 2017
document Security Certificate Errors When Opening JIRA from Helix ALM
Problem When clicking a link that opens JIRA from Helix ALM, the browser returns an error about an unsecured connection or security certificate issue. For example: Google Chrome—Your connection is not private. (ERR_CERT_AUTHORITY_INVALID error) Microsoft Internet Explorer—There is...
02 May, 2017
document Images and Other User Interface Elements Not Scaled Correctly on High Resolution Monitors
Note: This information only applies to Seapine License Server, Surround SCM, and TestTrack 2016.0 - 2016.1 applications.  Problem Images and some other user interface elements in applications do not scale correctly on high resolution (high DPI) monitors. Cause Applications...
02 May, 2017

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