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Helix ALM (formerly TestTrack)
document Setting the Unix Help Directory Path
If you use Surround SCM or TestTrack on Mac or Linux, you may need to set the help directory path before you can view online help. To set the TestTrack help directory path: Choose Tools > Local Options then select the Help and Browser Settings category. Enter the Help Directory...
23 Dec, 2014
document ttstudio Hyperlinks Are Not Enabled for RSS Feeds in Internet Explorer 7
Problem Hyperlinks are not enabled for TestTrack RSS feeds in Internet Explorer 7. This occurs if the 'RSS feed using ttstudio hyperlinks to items' option is selected when you subscribe to the feed in TestTrack. Cause Internet Explorer 7 does not support ttstudio:// hyperlinks. It only...
23 Dec, 2014
document Distribution Report Legend is Empty
Problem The legend is empty when a Helix ALM distribution report that contains a line chart is printed. However, the legend is visible when previewing the report. Cause This problem is caused by an Internet Explorer setting. Solution Change the Internet Explorer setting. ...
25 Apr, 2017
document Creating an Exclusive Helix ALM User for Background SOAP Applications
If you have a background SOAP application that runs on a regular basis, we recommend that you create an exclusive, dedicated Helix ALM user for use only with the SOAP application. Creating an exclusive user includes the following advantages: You can embed the Helix ALM username and password...
26 Apr, 2017
document Command Not Found Error When Emailing a Report From Internet Explorer
Problem Emailing a TestTrack report from Internet Explorer 6 creates a new email message with a 'Command Not Found' error page instead of the report. This occurs when you choose File > Send > Page By Email in Internet Explorer after clicking a link under Quick Reports in TestTrack Web to...
31 Dec, 2014
document Helix ALM Trend Reports Take a Long Time to Display
Problem Helix ALM trend reports take a long time to display when generating. In some instances, a server timed out or a session dropped error occurs. Cause Trend reports with a large amount of data can take a long time to spool the data from the Helix ALM Server, through the web...
26 Apr, 2017
document Understanding Notifications in TestTrack 7.6 and Earlier
Note: This information only applies to TestTrack 7.6 and earlier. Communication is one of the most important yet often overlooked components in any process. TestTrack email notification rules can greatly enhance the effectiveness of your workflow process by keeping users informed and...
23 Dec, 2014
document TestTrack Before Save Triggers Do Not Run
Problem Triggers based on the 'is created' action, such as Defect is created, with the 'Before save' option selected do not run if the selected filter includes a Number, Folders, or Folder Path restriction. Cause Before save triggers run when a request to save a record is received by the...
31 Dec, 2014
document Setting Drop-Down Field Values to Not Set in the TestTrack SDK
If you use the SOAP SDK and try to change a drop-down field value to <not>, the behavior may not work as expected. For example, the following code was used in a C# application:  ((CDropdownField)defect.customFieldList[0]). value = null; The developer wanted to change the field...
23 Dec, 2014
document Understanding TestTrack Electronic Signatures
You can require electronic signatures when users change records in TestTrack. When electronic signatures are required, the user is prompted to enter an electronic signature and an optional reason when a record is created, modified, or deleted. When the record is saved, the user’s name, ID, and...
23 Dec, 2014