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Helix ALM (formerly TestTrack)
document An eSaveResult_ErrGeneralError Error is Returned When Adding Helix ALM Data
Problem The following error is returned when adding data to Helix ALM: 'eSaveResult_ErrGeneralError' Cause The Helix ALM Server cannot save data to the computer's hard drive. The most common cause of this problem is low disk space. Make sure there is adequate free disk space for your...
26 Apr, 2017
document Changing the Response Buffer Limit in Microsoft IIS 7 and Later
Microsoft IIS 7 and later use a default response buffer limit to control the amount of data exchanged between the web server and Helix ALM web clients. This limit may be too low to perform some Helix ALM actions. For example, the following issues may occur if the response buffer limit is too...
28 Apr, 2017
document External Reports Are Not Displayed in Internet Explorer on Windows Vista
Problem External Helix ALM reports are not displayed in Internet Explorer 7 and later on Windows Vista. After a report output type is selected, the File Download dialog box does not open and the browser window closes without displaying the report. Cause Automatic prompting for downloads...
28 Apr, 2017
document Context Sensitive Help Does Not Work in Internet Explorer 7
Problem When you press F1, the help file opens but does not display the requested topic page. Cause IE7 removes the query string from URLs that call documents on the local file system. This is due to the tight security controls introduced in IE7. Solution Use the help file table...
05 Jan, 2015
document Saving Workflow Event Times from Surround SCM in TestTrack 2008 and Later
Note: This information only applies to TestTrack 2008 and later integrated with Surround SCM 5.0.3 and earlier. TestTrack 2008 includes the time in the Date field in workflow event dialog boxes, such as Fix. If you enter an event from Surround SCM 5.0.3 and earlier, the time is not displayed...
23 Dec, 2014
document Field Codes Not Populated in Emails from Automation Rules
Problem When an email notification rule is triggered for a bulk change operation, some field codes are not replaced with item data in the sent email. Cause Automation rules set to send email when a bulk change operation occurs only support a limited number of general field codes because...
30 Dec, 2014
document Saving Date/Time Fields with the TestTrack SDK Changes the GMT Offset
If you use the TestTrack SDK, and save the date in a date/time field, it looks like the GMT offset changes. However, the offset does not actually change. The time being sent back is technically the same time, but it is automatically adjusted to the local time zone with Daylight Saving Time. ...
31 Dec, 2014
document Logging in to TestTrack After Computer Crashes
Problem You are logged in to TestTrack and your computer crashes. When you attempt to log in again, an error similiar to the following is displayed: This user is already logged in. Cause The TestTrack Client application pings the TestTrack Server application every 30...
26 Mar, 2015
document Helix ALM Requirement and Document Field Worksheets
The attached worksheets are provided to help you review the default Helix ALM requirement and requirement document fields and values to determine if you can rename existing fields or if you need to create a custom fields to support your process. The worksheets show the windows or dialog boxes...
02 May, 2017
document Cannot Open ttstudio Links from Chrome
Problem When clicking a ttstudio hyperlink in Google Chrome, the Helix ALM Client does not open and Chrome may return the following message: 'Your search did not match any documents.' Cause Chrome does not recognize the ttstudio protocol used to open the client. Solution ...
28 Apr, 2017