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Helix ALM (formerly TestTrack)
document GLIBCXX Version Not Found Error on Fedora
Problem The following error is returned when running Helix ALM clients on Fedora: ‘/usr/lib/seapine/tt/ version GLIBCXX_3.4.9 not found (required by /lib/ Failed to load module: /usr/lib/gio/modules/’ Cause Gnome cannot load a...
28 Apr, 2017
document Cannot Install or Run Applications on Mac OS X 10.11 (El Capitan)
Note: This article only applies to TestTrack 2015.1.1 and earlier, Surround SCM 2015.1.0 and earlier, and Seapine License Server 2015.1.0 and earlier. Problem Desktop client and server applications do not work on Mac OS X 10.11 (El Capitan). You cannot run installers or applications...
24 May, 2017
document Prompted to Install Java Runtime When Installing Helix ALM on Mac
Problem You are prompted to install a Java SE runtime when installing or upgrading Helix ALM on Mac. Cause The Helix ALM installer requires Java SE Runtime 6 to run, but it is not installed. Other versions are not supported. Solution  Click Install to install the Java...
28 Apr, 2017
document Certificates Corrupted or Altered on Windows XP and Server 2003
Problem When you view the certificate for a product executable file (.exe) on Windows XP or Windows Server 2003, the following error is returned: ‘The integrity of this certificate cannot be guaranteed. The certificate may be corrupted or may have been altered.’ If you attempt...
07 Jun, 2017
document Cannot Install TestTrack 2014.1 and Earlier or Surround SCM 2014.0 and Earlier on Mac OS X 10.9 or Later
Note: This article only applies to TestTrack 2014.1.0 and earlier and Surround SCM 2014.0 and earlier. If you cannot install TestTrack 2014.1.1 - 2015.1.1 or Surround SCM 2014.1.0 - 2015.1.0 on Mac OS X 10.11, see Cannot Install or Run Seapine Applications on Mac OS X 10.11. Problem When...
07 Oct, 2015
document Charts Not Displayed in Helix ALM Distribution or Trend Reports Run on Linux
Problem Charts are not displayed in distribution or trend reports run from the Helix ALM Client on Linux. Cause The Helix ALM Server stores temporary chart files in the operating system’s default temp directory. When running a report, the Helix ALM Client attempts to regenerate the...
02 May, 2017
document Calculated Custom Field Values Do Not Round Correctly After Upgrading a TestTrack 2015.1 or Earlier Project
Problem Calculated custom fields with formulas using the global parseFloat function do not round correctly after upgrading from TestTrack 2015.1 or earlier. For example, the project may include two custom fields (Field A and Field B). Field A is a custom string field that accepts integer...
08 Jun, 2017
document Moving the Helix ALM Server Between Computers
You should not need to move the Helix ALM Server installation often, but you can move it to another computer with more disk space or other hardware upgrades for performance improvements. Perform the following steps to move the Helix ALM Server, server database, and all project databases from one...
13 Jun, 2017
document Cannot Upgrade a TestTrack RDBMS Project Because the RPEXTERN Table Does Not Exist
Note: The following information only applies to TestTrack 2011.1 and earlier projects. Problem Upgrading a TestTrack 2011.1 or earlier RDBMS project database to Helix ALM (or TestTrack 2012 - 2016.1) fails and the following error is returned: ‘Relation “rpextern” does not...
02 May, 2017
document Exporting Helix ALM Items to Word or Uploading a Template Fails Due to Insufficient Memory Allocation for Java
Problem Exporting items to Microsoft Word or uploading a Word template fails and returns the following error: 'The action failed. The Helix ALM Server cannot communicate with the Word export module.' An error similar to the following is written to the server log: 'Attempting to...
08 Jun, 2017

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