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Helix ALM (formerly TestTrack)
document Cannot Install TestTrack 2014.1 and Earlier or Surround SCM 2014.0 and Earlier on Mac OS X 10.9 or Later
Note: This article only applies to TestTrack 2014.1.0 and earlier and Surround SCM 2014.0 and earlier. If you cannot install TestTrack 2014.1.1 - 2015.1.1 or Surround SCM 2014.1.0 - 2015.1.0 on Mac OS X 10.11, see Cannot Install or Run Seapine Applications on Mac OS X 10.11. Problem When...
07 Oct, 2015
document Charts Not Displayed in Helix ALM Distribution or Trend Reports Run on Linux
Problem Charts are not displayed in distribution or trend reports run from the Helix ALM Client on Linux. Cause The Helix ALM Server stores temporary chart files in the operating system’s default temp directory. When running a report, the Helix ALM Client attempts to regenerate the...
02 May, 2017
document Calculated Custom Field Values Do Not Round Correctly After Upgrading a TestTrack 2015.1 or Earlier Project
Problem Calculated custom fields with formulas using the global parseFloat function do not round correctly after upgrading from TestTrack 2015.1 or earlier. For example, the project may include two custom fields (Field A and Field B). Field A is a custom string field that accepts integer...
08 Jun, 2017
document Moving the Helix ALM Server Between Computers
You should not need to move the Helix ALM Server installation often, but you can move it to another computer with more disk space or other hardware upgrades for performance improvements. Perform the following steps to move the Helix ALM Server, server database, and all project databases from one...
13 Jun, 2017
document Cannot Upgrade a TestTrack RDBMS Project Because the RPEXTERN Table Does Not Exist
Note: The following information only applies to TestTrack 2011.1 and earlier projects. Problem Upgrading a TestTrack 2011.1 or earlier RDBMS project database to Helix ALM (or TestTrack 2012 - 2016.1) fails and the following error is returned: ‘Relation “rpextern” does not...
02 May, 2017
document Exporting Helix ALM Items to Word or Uploading a Template Fails Due to Insufficient Memory Allocation for Java
Problem Exporting items to Microsoft Word or uploading a Word template fails and returns the following error: 'The action failed. The Helix ALM Server cannot communicate with the Word export module.' An error similar to the following is written to the server log: 'Attempting to...
08 Jun, 2017
document Cannot Import XML Files to TestTrack 2016.0 and Earlier Projects
Problem When importing a Helix ALM (or TestTrack 2016.1) XML file to a TestTrack 2016.0 or earlier project, the import fails and errors similar to the following are returned: ‘no declaration found for element <value>’  ‘user-<value> element is not allowed for...
08 Jun, 2017
document User Interface Mode Not Supported in Linux Java Installers
Problem Installing Helix ALM or Surround SCM using the Linux Java installer fails and the following error is returned: ‘Installer user interface mode not supported’ Cause A JRE issue prevented loading the graphical interface during installation. This issue can be caused by...
08 Jun, 2017
document Security Certificate Errors When Opening JIRA from Helix ALM
Problem When clicking a link that opens JIRA from Helix ALM, the browser returns an error about an unsecured connection or security certificate issue. For example: Google Chrome—Your connection is not private. (ERR_CERT_AUTHORITY_INVALID error) Microsoft Internet Explorer—There is...
02 May, 2017
document Images and Other User Interface Elements Not Scaled Correctly on High Resolution Monitors
Note: This information only applies to Seapine License Server, Surround SCM, and TestTrack 2016.0 - 2016.1 applications.  Problem Images and some other user interface elements in applications do not scale correctly on high resolution (high DPI) monitors. Cause Applications...
02 May, 2017

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