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Helix ALM (formerly TestTrack)
document Server Applications Do Not Run After Upgrading to Windows Vista
Problem The following server applications do not run correctly after upgrading to Windows Vista: Seapine License Server 4.1.1 and earlier Surround SCM Server 5.0.4 and earlier TestTrack Server 7.6.3 and earlier TestTrack Registry Utility Note: This issue only occurs with...
23 Dec, 2014
document Upgrading Multiple 6.0 and Earlier Projects to TestTrack Pro 7.0 Fails
Problem Upgrading multiple TestTrack Pro 6.0 and earlier projects fails when the Seapine License Server tries to save the users. One of the following messages is logged in the license server log: 'An upgrade process failed when attempting to update a user with the username, [xxxx]. The...
31 Dec, 2014
document Hiding Helix ALM Fields
Helix ALM item fields may contain sensitive data that you do not want some users to see. You can set fields as hidden for a security group to prevent users in the group from viewing the field. Choose View > Security Groups. Select a security group and click Edit. Select a record...
25 Apr, 2017
document Helix ALM Database Management
Data loss can occur due to virus attacks, hard drive crashes, or file system corruption. It is a good idea to take measures to prevent damage to a database and data corruption. Back up databases on a routine schedule. Make sure the Helix ALM Server computer is shutdown correctly if you...
26 Apr, 2017
document Safari WebHelp Issues
Safari has a known issue with caching JavaScript files used to display Web-based help. The help tool vendor is aware of the issue but has not yet fixed it. You can use one of the following workarounds to view help files: Choose Safari > Empty Cache after opening a help page< ...
31 Dec, 2014
document Object Renaming Error During Helix ALM Upgrade
Problem When upgrading Helix ALM, an error is returned stating that an object cannot be renamed because the object participates in enforced dependencies. Cause When the RDBMS enforces a constraint, such as a foreign key constraint or view, that references the Helix ALM table by...
28 Apr, 2017
document Missing Fonts in Helix ALM Formatting Toolbar on Linux
Note: This information only applies to Helix ALM (and TestTrack 2010 - 2016.1). Problem When editing text in multi-line text fields in Helix ALM on Linux, the font list does not include additional fonts to choose from. Cause The standard fonts that Helix ALM uses in its WYSIWYG...
28 Apr, 2017
document SQL Server and Oracle Errors Occur When Creating TestTrack Projects
Problem The following errors occur when creating a new TestTrack project on Linux using an RDBMS connection: SQL Server error: The following SQL command: ' CREATE TABLE TTPROJECTS ( ProjectID numeric(10) NOT NULL, TTProjName varchar(32) NOT NULL, TTProjUUID varchar(38) NOT NULL,...
31 Dec, 2014
document Understanding TestTrack Before and After Save Triggers
TestTrack triggers can run either before or after records are saved in the project database. All trigger rules are evaluated by the TestTrack Server when a user clicks OK or Apply to save changes to a defect, requirement, requirement documents, test case, or test run. The actions in the...
31 Dec, 2014
document Enabling Multiple Logins to TestTrack Projects
Note: This information only applies to TestTrack 7.6 and later. Depending on project options, floating license users can log in to a TestTrack project multiple times simultaneously. TestTrack uses a floating license each time a user logs in to a project. For example, if a user logs into a...
05 Jan, 2015