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Helix ALM (formerly TestTrack)
document Controlled Hyperlinks Do Not Work
Problem The following error is returned when you click a hyperlink to an item after upgrading to Helix ALM (or TestTrack 2013.1 - 2016.1): ‘The controlled hyperlink you are using is no longer supported.’ Cause The template used to send the email contains the %NURL% field code, which...
28 Apr, 2017
document CGIs on Linux Cannot Connect to the Helix ALM Server or License Server
Problem Helix ALM and Helix ALM License Server CGIs hosted on Linux cannot connect to the application server if SELinux security policies are installed. Cause By default, SELinux security policies prevent CGI executables from making network requests. Solution Use the...
28 Apr, 2017
document Changing Temporary Directory Mounting on Fedora
Fedora 18 and later uses tmpfs to mount /tmp, which sets the directory used for Helix ALM and Surround SCM temporary files in the system memory. This directory mounting may cause problems when working with file attachments or reports. To change the /tmp mounting, run the following command...
07 Jun, 2017
document Incorrect Data in Distribution Reports Based on Issue Distribution by Version Found
Problem Helix ALM distribution reports using the Issues distributed by option and Version Found value do not include all version values or some values are displayed as unknown. Cause By default, each reported by record in an issue has a Version field. The fiare configured in the...
06 Jun, 2017
document Helix ALM Detected Suspicious Network Activity Error
Problem Users cannot log in to Helix ALM clients and the following error is returned: ‘You cannot log in because Helix ALM detected suspicious network activity.’ Cause Clients cannot verify the authenticity of the Helix ALM Server, which may indicate that a hacker is trying to...
06 Jun, 2017
document Incorrect CGI Information on the Helix ALM Server Computer
Problem The following error is returned when using a Helix ALM web client: ‘The Helix ALM Server computer must be updated with the correct CGI information.’ Cause The Helix ALM CGI process generated by the web server does not have read access to the registry. The Helix ALM web...
28 Jun, 2017
document Forcing Helix ALM Web to Log In to a Specific Project
You can force a log in to a specific Helix ALM project using a direct link to the CGI. First, you need the database ID number for the project. To find this information, start the Helix ALM Server Admin Utility. The ID number is listed in the first column of the Projects dialog box. The CGI...
06 Jun, 2017
document Helix ALM Cannot Connect to Web Server When Using Internet Explorer
Problem Users cannot complete requests or connect to the web server when using Helix ALM Web in Microsoft Internet Explorer 10 or 11. The following error is returned when debugging in Internet Explorer: ‘XMLHttpRequest: Network Error 0x2ef3, Could not complete the operation due to error...
28 Apr, 2017
document Finding Private Filter Information in Helix ALM Project Databases
If you need to see information about private filters in a Helix ALM project and you have access to project databases, you can query the database to find it. Note: If you use TestTrack 2011.1.3 or earlier, you cannot query TestTrack native databases using the following information. You can only...
06 Jun, 2017
document Upgrades Fail on Computers Running AVG 9.0
There are known issues when upgrading QA Wizard Pro on computers running AVG 9.0. Before you upgrade, disable AVG 9.0 and then re-enable it after the upgrade is completed.
23 Dec, 2014

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