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Helix ALM (formerly TestTrack)
document Cannot Open ttstudio Links from Chrome
Problem When clicking a ttstudio hyperlink in Google Chrome, the Helix ALM Client does not open and Chrome may return the following message: 'Your search did not match any documents.' Cause Chrome does not recognize the ttstudio protocol used to open the client. Solution ...
06 Jun, 2017
document SSRS Reports Not Available in Helix ALM After Upgrading SQL Server
Problem After upgrading SQL Server Reporting Services (SSRS) from 2005 to 2008, SSRS reports are not available in Helix ALM. Cause SQL Server 2005 and 2008 use different virtual directories. If the virtual directory parameter in the external reporting plug-in configuration file on the...
06 Jun, 2017
document Helix ALM Server Returns Disk Full Errors
Problem The Helix ALM Server running on Windows returns disk full errors, even if the server computer's hard disk is not full. Cause The server computer's hard disk quota has been exceeded. NTFS supports disk quotas. The hard disk can be configured to limit or deny file access when...
27 Apr, 2017
document DHCP Support and Helix ALM
The Helix ALM Server application/service runs on your network server and is accessed from a client by its IP address or domain name. If your server's IP address is dynamically assigned by a DHCP server, Helix ALM clients may not be able to find the server. An advanced DHCP server may support...
26 Apr, 2017
document Cannot Connect to Oracle Databases on Linux Because Qt OCI Driver Unavailable
Problem After installing the Oracle OCI driver for native database access, you cannot connect to Oracle databases on Linux and the following error is returned: ‘The Qt OCI driver was unavailable. Make sure that the RDBMS client libraries are installed.’ Cause Some Linux...
11 May, 2017
document Opening Specific Pages and Items in TestTrack RM Reviewer
You can use URLs to open specific pages and items in TestTrack RM Reviewer. For example, you can quickly open a specific requirement or document by modifying the URL in the browser address bar. Note: You can also use TestTrack ttstudio and http URLs to open requirements and documents in...
30 Dec, 2014
document Hyperlinks to the Current Server Require Reconnecting
Note: This article only applies to Helix ALM on Mac and Linux. Problem When you click a Helix ALM hyperlink to an item in the current project, you are prompted to disconnect from the Helix Server and log in again. Cause The /etc/hosts file on the local computer includes an...
30 May, 2017
document Email Server Connections Fail When STARTTLS Protocol Used and AVG Installed
Problem The following error is returned when testing connections to email servers configured in Helix ALM or Surround SCM on Windows: ‘Unable to establish the socket connection to port 995 on host. Please verify the host IP address is correct. Unable to create local socket resource....
23 May, 2017
document Helix ALM Cannot Import Mail from Exchange Server 2007
Problem The following error is written to the Helix ALM Server log when importing mail from Exchange Server 2007: 'Error importing email. The error occurred sending a command to the POP3 server. Status=0 Addr='mail_server' Account='mail_account' Response code=0 Response string=’ERR...
28 Apr, 2017
document Out of Memory Errors When Importing or Exporting Microsoft Word Requirement Documents
Problem A java.lang.OutOfMemoryError exception error is displayed in Helix ALM when exporting or importing requirement documents to or from Microsoft Word. Cause Helix ALM uses a Java Virtual Machine (JVM) to perform Word imports and exports. The default maximum memory heap the JVM can...
02 May, 2017

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