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Helix ALM (formerly TestTrack)
document An NT 2140 Error is Returned When the Helix ALM Server is Started
Problem NT Error 2140 is returned when starting the Helix ALM Server from Control Panel > Administrative Tools > Services. The server is attempting to start on the same port as another application. Only one application can use a port at a time. Cause #1 The Helix ALM port...
26 Apr, 2017
document Changing the Helix ALM Server Address
If the Helix ALM Server address changes, the following error is returned when users try to connect: 'Cannot connect to Helix ALM Server. Either the server is down or the connection parameters are invalid.' Use the Helix ALM Registry Utility to update the server address. Start the...
26 Apr, 2017
document Adding Sample Projects to the TestTrack Server
If you want to add a sample project to your TestTrack Server, you need to add the project files to the server, add the project to the projects list, and provide access to users who need to use the sample project. Unzip the sample project into the TTDbs directory in the TestTrack application...
30 Sep, 2015
document Overriding the TestTrack Workflow
In TestTrack, you can override the workflow to move a record to its resulting state under certain conditions. For example, if the multi-user assignment rule is set to Wait for all assigned users to respond then use the state with the highest priority, an administrator may need to override the...
23 Dec, 2014
document Email is not Sent if the STARTTLS 1.0 Protocol is Used
Problem Email is not sent from Surround SCM or TestTrack and the following error is displayed in the mail queue: ‘Sending email via SMTP failed due to a send error. The SMTP host’s reply code to the MAIL command was 550, but it was expected to be 250. The reply text was “5.7.1 Client...
23 Dec, 2014
document SOAP Deprecated Messages
The SOAP-based TestTrack SDK provides a way for you to remotely make method calls on the classes and objects that exist on a remote server. It provides an interface into TestTrack that allows external applications and users to send, retrieve, save, and update business object (e.g., defect, test...
30 Dec, 2014
document Datetime Values Corrupted in SQL Server Database
Problem Datetime values may become corrupt if you use the OpenLink SQL Server driver 5.2 on Mac OS X to connect to SQL Server databases from Helix ALM. Solution Use the OpenLink SQL Server driver 5.1.
26 Apr, 2017
document Upgrading Helix ALM Projects with System Comment Events
Note: This information only applies to Helix ALM (and TestTrack 2008 - 2016.1). Helix ALM has a built-in event named System Comment that is entered when a notification, trigger, or escalation rule performs an action on a record. If you upgrade a TestTrack 7.6.3 or earlier project that...
27 Apr, 2017
document Helix ALM Accessibility Support
The JAWS screen reader can be used with the Helix ALM client or server admin utility on Windows. The following controls are supported: Push buttons Line and text edits Main and context menus Check boxes Combo boxes Drilldown headers List views Message boxes Spin...
26 Apr, 2017
document Subscribing to TestTrack RSS Feeds
Note: This information only applies to TestTrack 2008 and later. You can subscribe to published filters in TestTrack to create an RSS feed. When you subscribe, you can choose how to display data and generate the feed URL to use in your RSS aggregator or a Web page. An RSS feed can display...
31 Dec, 2014