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Helix ALM (formerly TestTrack)
document DHCP Support and Helix ALM
The Helix ALM Server application/service runs on your network server and is accessed from a client by its IP address or domain name. If your server's IP address is dynamically assigned by a DHCP server, Helix ALM clients may not be able to find the server. An advanced DHCP server may support...
26 Apr, 2017
document Cannot Connect to Oracle Databases on Linux Because Qt OCI Driver Unavailable
Problem After installing the Oracle OCI driver for native database access, you cannot connect to Oracle databases on Linux and the following error is returned: ‘The Qt OCI driver was unavailable. Make sure that the RDBMS client libraries are installed.’ Cause Some Linux...
11 May, 2017
document Opening Specific Pages and Items in TestTrack RM Reviewer
You can use URLs to open specific pages and items in TestTrack RM Reviewer. For example, you can quickly open a specific requirement or document by modifying the URL in the browser address bar. Note: You can also use TestTrack ttstudio and http URLs to open requirements and documents in...
30 Dec, 2014
document Hyperlinks to the Current Helix ALM Server Require Reconnecting
Note: This article only applies to Helix ALM on Mac and Linux. Problem When you click a Helix ALM hyperlink to an item in the current project, you are prompted to disconnect from the Helix Server and log in again. Cause The /etc/hosts file on the local computer includes an...
26 Jun, 2017
document Email Server Connections Fail When STARTTLS Protocol Used and AVG Installed
Problem The following error is returned when testing connections to email servers configured in Helix ALM or Surround SCM on Windows: ‘Unable to establish the socket connection to port 995 on host. Please verify the host IP address is correct. Unable to create local socket resource....
23 May, 2017
document Helix ALM Cannot Import Mail from Exchange Server 2007
Problem The following error is written to the Helix ALM Server log when importing mail from Exchange Server 2007: 'Error importing email. The error occurred sending a command to the POP3 server. Status=0 Addr='mail_server' Account='mail_account' Response code=0 Response string=’ERR...
28 Apr, 2017
document Out of Memory Errors When Importing or Exporting Microsoft Word Requirement Documents
Problem A java.lang.OutOfMemoryError exception error is displayed in Helix ALM when exporting or importing requirement documents to or from Microsoft Word. Cause Helix ALM uses a Java Virtual Machine (JVM) to perform Word imports and exports. The default maximum memory heap the JVM can...
02 May, 2017
document Configuring External Authentication Components for TestTrack TCM Test Runner
Note: TestTrack TCM Test Runner support was discontinued starting with the TestTrack Web 2013.1 release and the functionality is now included in the Helix ALM Web client. External authentication systems can be integrated with the Seapine License Server to allow users to log in to products...
13 Jun, 2017
document Emails Sent From Helix ALM Not Delivered
Problem When a user sends an email from Helix ALM, the recipient does not receive it and a delivery failure message is not returned. Cause When email is sent, it passes between various Mail Transport Agents (MTAs), which are services running on mail servers that transfer email from...
29 Jun, 2017
document Reload Error When Logging In to Helix ALM and License Server Web Clients
Problem When logging in to the Helix ALM web clients or the Helix ALM License Server Web Admin Utility, the login page does not load and a reload error is returned. Cause External authentication may be enabled on the web server and a pop-up blocker is preventing the browser from...
25 Apr, 2017

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