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Helix ALM (formerly TestTrack)
document External Reports Not Displayed in Internet Explorer on Windows Vista
Problem External Helix ALM reports are not displayed in Internet Explorer 7 and later on Windows Vista. After a report output type is selected, the File Download dialog box does not open and the browser window closes without displaying the report. Cause Automatic prompting for downloads...
02 Jun, 2017
document Field Codes Not Populated in Emails from Helix ALM Automation Rules
Problem When a Helix ALM email notification rule is triggered for a bulk change action, some field codes are not replaced with item data in the sent email. Cause Automation rules set to send email when a bulk change occurs only support a limited number of general field codes because...
28 Jun, 2017
document Saving Date/Time Fields with the Helix ALM SDK Changes the GMT Offset
If you use the Helix ALM SDK, and save the date in a date/time field, it looks like the GMT offset changes. However, the offset does not actually change. The time being sent back is technically the same time, but it is automatically adjusted to the local time zone with Daylight Saving Time. ...
26 Jun, 2017
document Logging in to Helix ALM After Computer Crashes
Problem You are logged in to Helix ALM and your computer crashes. When you attempt to log in again, an error similiar to the following is displayed: This user is already logged in. Cause The Helix ALM Client application pings the Helix ALM Server application every 30...
26 Jun, 2017
document Helix ALM Requirement and Document Field Worksheets
The attached worksheets are provided to help you review the default Helix ALM requirement and requirement document fields and values to determine if you can rename existing fields or if you need to create a custom fields to support your process. The worksheets show the windows or dialog boxes...
02 May, 2017
document Cannot Open ttstudio Links from Chrome
Problem When clicking a ttstudio hyperlink in Google Chrome, the Helix ALM Client does not open and Chrome may return the following message: 'Your search did not match any documents.' Cause Chrome does not recognize the ttstudio protocol used to open the client. Solution ...
06 Jun, 2017
document SSRS Reports Not Available in Helix ALM After Upgrading SQL Server
Problem After upgrading SQL Server Reporting Services (SSRS) from 2005 to 2008, SSRS reports are not available in Helix ALM. Cause SQL Server 2005 and 2008 use different virtual directories. If the virtual directory parameter in the external reporting plug-in configuration file on the...
06 Jun, 2017
document Helix ALM Server Returns Disk Full Errors
Problem The Helix ALM Server running on Windows returns disk full errors, even if the server computer's hard disk is not full. Cause The server computer's hard disk quota has been exceeded. NTFS supports disk quotas. The hard disk can be configured to limit or deny file access when...
27 Apr, 2017
document DHCP Support and Helix ALM
The Helix ALM Server application/service runs on your network server and is accessed from a client by its IP address or domain name. If your server's IP address is dynamically assigned by a DHCP server, Helix ALM clients may not be able to find the server. An advanced DHCP server may support...
26 Apr, 2017
document Cannot Connect to Oracle Databases on Linux Because Qt OCI Driver Unavailable
Problem After installing the Oracle OCI driver for native database access, you cannot connect to Oracle databases on Linux and the following error is returned: ‘The Qt OCI driver was unavailable. Make sure that the RDBMS client libraries are installed.’ Cause Some Linux...
11 May, 2017

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