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Helix ALM (formerly TestTrack)
document Shrinking the SQL Server Transaction Log Size
The SQL Server transaction log for a Helix ALM, Helix ALM License Server, or Surround SCM database may become very large, which can cause disk space issues on the database server. You can use the SQL Server DBCC SHRINKFILE command to reduce the log file size. Back up the database. ...
25 Apr, 2017
document Inner Joins Error
Note: The following information only applies to TestTrack 2011.1.3 and earlier. Problem When using inner joins in an ASP page, VB Script, or JavaScript the following error occurs: '[Seapine Software][TestTrack ODBC Driver]Unexpected extra token: INNER' Cause The TestTrack ODBC...
26 Apr, 2017
document Support for Database Triggers
Seapine does not support the use of triggers for any product that stores data in an RDBMS database. Database triggers may cause database issues and crashes, specifically when a trigger updates a table that no longer exists or tries to update data in another table within the database. ...
23 Dec, 2014
document TestTrack Installation Causes Windows Reboot Loop
Problem Windows tries to start the TestTrack service and encounters an error. Windows reboots itself in an attempt to restart the service. It is possible to get into this reboot loop due to installation problems with any Windows service. Solution You need to disable the TestTrack...
31 Dec, 2014
document Changing the TestTrack Server to a Service
We recommended installing the TestTrack Server as a service on the Windows platform. A service is a program that automatically starts when the system starts and automatically stops when the system is shut down. To change the TestTrack Server to a service: Choose Start > Run to open...
05 Jan, 2015
document TestTrack SDK DateTime Object Does Not Work with .NET 2.0
The DateTime object that is created in the TestTrack SDK SOAP stub file is written as System.Nullable<system.datetime> by Visual Studio 2005. However, .NET does not allow the System.DateTime object to be nullable. To fix this problem, run the find and replace function in Visual Studio on...
31 Dec, 2014
document Identifying Test Case and Test Run Attachment Types in the TestTrack SDK
The CFileAttachment class has a m-strType parameter that identifies file attachment types for test cases and test runs. When adding or editing a test case attachment using the TestTrack SDK, the m-strType value is automatically set to ‘Standard’. You can set the value to ‘Script’ to...
30 Dec, 2014
document License Server Not Initialized Status
When the Helix ALM License Server cannot receive license usage details from the Helix ALM Server or Surround SCM Server, an error that explains the license server is not initialized is added to the application server log. The application server automatically reconnects and sends the license usage...
25 Apr, 2017
document DSNs Are Not Displayed in the TestTrack or Seapine License Server Admin Utility
Problem When configuring the TestTrack Server or Seapine License Server to use a SQL Server database, the Data Source Name field in the server admin utility does not include all the configured DSNs. This occurs when configuring a new connection or converting the TestTrack Server database...
23 Dec, 2014
document Starting the PostgreSQL Server
Following are references on how to start the PostgreSQL Server if it has been installed with Surround SCM. Windows The PostgreSQL Server is installed as a service and starts automatically. Mac OS X A PostgreSQL folder is created in the /Library/StartupItems directory. The PostgreSQL...
23 Dec, 2014

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