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Helix ALM (formerly TestTrack)
document Helix ALM SMTP Send Mail Error #553
Problem The SMTP server returns a “malformed address” error. Cause The SMTP server expects email address to be in the format of This error occurs if the name specified in the user account is in MAPI format (TestTrack 2011.1 and earlier only) or if you add multiple...
26 Apr, 2017
document TestTrack Linux Server glibc _res Error
Problem Starting the TestTrack Server on Linux with Red Hat 9 returns a glibc _res error. Cause Red Hat 9 has a known defect causing this error. The errata update is available from Red Hat’s web site at: This is not a TestTrack...
31 Dec, 2014
document Distributed Databases Cause Problems with TestTrack Data Files
Problem If you use the TestTrack native database format, distributed databases on your network can become corrupt. Cause When the computer running the TestTrack Server shuts down it does not close the TestTrack database correctly. For example: A TestTrack native database resides...
05 Jan, 2015
document An NT 2140 Error is Returned When the Helix ALM Server is Started
Problem NT Error 2140 is returned when starting the Helix ALM Server from Control Panel > Administrative Tools > Services. The server is attempting to start on the same port as another application. Only one application can use a port at a time. Cause #1 The Helix ALM port...
26 Apr, 2017
document Changing the Helix ALM Server Address
If the Helix ALM Server address changes, the following error is returned when users try to connect: 'Cannot connect to Helix ALM Server. Either the server is down or the connection parameters are invalid.' Use the Helix ALM Registry Utility to update the server address. Start the...
26 Apr, 2017
document Adding Sample Projects to the TestTrack Server
If you want to add a sample project to your TestTrack Server, you need to add the project files to the server, add the project to the projects list, and provide access to users who need to use the sample project. Unzip the sample project into the TTDbs directory in the TestTrack application...
30 Sep, 2015
document Overriding the TestTrack Workflow
In TestTrack, you can override the workflow to move a record to its resulting state under certain conditions. For example, if the multi-user assignment rule is set to Wait for all assigned users to respond then use the state with the highest priority, an administrator may need to override the...
23 Dec, 2014
document Email Not Sent if STARTTLS 1.0 Protocol Used
Problem Email is not sent from Helix ALM or Surround SCM and the following error is displayed in the mail queue: ‘Sending email via SMTP failed due to a send error. The SMTP host’s reply code to the MAIL command was 550, but it was expected to be 250. The reply text was “5.7.1 Client...
23 May, 2017
document SOAP Deprecated Messages
The SOAP-based TestTrack SDK provides a way for you to remotely make method calls on the classes and objects that exist on a remote server. It provides an interface into TestTrack that allows external applications and users to send, retrieve, save, and update business object (e.g., defect, test...
30 Dec, 2014
document Datetime Values Corrupted in SQL Server Database
Problem Datetime values may become corrupt if you use the OpenLink SQL Server driver 5.2 on Mac OS X to connect to SQL Server databases from Helix ALM. Solution Use the OpenLink SQL Server driver 5.1.
26 Apr, 2017

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