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Helix ALM (formerly TestTrack)
document Email Server Connections Fail When STARTTLS Protocol Used and AVG Installed
Problem The following error is returned when testing connections to email servers configured in Helix ALM or Surround SCM on Windows: ‘Unable to establish the socket connection to port 995 on host. Please verify the host IP address is correct. Unable to create local socket resource....
23 May, 2017
document Helix ALM Cannot Import Mail from Exchange Server 2007
Problem The following error is written to the Helix ALM Server log when importing mail from Exchange Server 2007: 'Error importing email. The error occurred sending a command to the POP3 server. Status=0 Addr='mail_server' Account='mail_account' Response code=0 Response string=’ERR...
28 Apr, 2017
document Out of Memory Errors When Importing or Exporting Microsoft Word Requirement Documents
Problem A java.lang.OutOfMemoryError exception error is displayed in Helix ALM when exporting or importing requirement documents to or from Microsoft Word. Cause Helix ALM uses a Java Virtual Machine (JVM) to perform Word imports and exports. The default maximum memory heap the JVM can...
02 May, 2017
document Configuring External Authentication Components for TestTrack TCM Test Runner
Note: TestTrack TCM Test Runner support was discontinued starting with the TestTrack Web 2013.1 release and the functionality is now included in the Helix ALM Web client. External authentication systems can be integrated with the Seapine License Server to allow users to log in to products...
13 Jun, 2017
document Emails Sent From Helix ALM Not Delivered
Problem When a user sends an email from Helix ALM, the recipient does not receive it and a delivery failure message is not returned. Cause When email is sent, it passes between various Mail Transport Agents (MTAs), which are services running on mail servers that transfer email from...
29 Jun, 2017
document Reload Error When Logging In to Helix ALM and License Server Web Clients
Problem When logging in to the Helix ALM web clients or the Helix ALM License Server Web Admin Utility, the login page does not load and a reload error is returned. Cause External authentication may be enabled on the web server and a pop-up blocker is preventing the browser from...
25 Apr, 2017
document Installing Helix ALM on Mac without Java
The Helix ALM Mac installer requires Java. If you need to install the Helix ALM Client on a Mac computer that does not have Java installed or enabled, perform the following steps: Install Helix ALM on a Mac computer with Java Create a copy of the Helix ALM files Extract the...
28 Apr, 2017
document Surround SCM or ALM Data Warehouse Displays Incorrect Helix ALM Data or Cannot Retrieve Data
Problem Surround SCM and Helix ALM Data Warehouse display incorrect Helix ALM data or cannot retrieve data. For example, in Surround SCM, users may see items from the wrong Helix ALM project. In ALM Data Warehouse, users may not be able to log in, Helix ALM projects may not be...
30 May, 2017
document Differences Between the Helix ALM Client and Helix ALM Web
Note: The following information only applies to Helix ALM (and TestTrack 2014.0 - 2016.1). The following features that are available in the Helix ALM Client are not yet available in current version of Helix ALM Web. Use the Helix ALM Client to perform any of the following actions. All...
30 Oct, 2017
document Helix ALM Add-in Installation Fails
Problem You are prompted to install the .NET Framework when installing the 64-bit Helix ALM Client on Windows. When installing the .NET Framework from the Helix ALM installer, the following error is returned: ‘TTAddins.msi returned the error code [1603]' Cause The required 64-bit...
14 Jun, 2017

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