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Helix ALM (formerly TestTrack)
document Troubleshooting Helix ALM Server Problems on Unix
Problem The Helix ALM Server does not start. The server script, ttstudio, is executing but the server is still not running. Cause #1 In a Unix environment, all data files and the file extensions are case sensitive and must be in uppercase letters. When moving files from Windows to Linux,...
23 Jun, 2017
document Helix ALM Electronic Signature Exceptions
If electronic signatures are enabled in Helix ALM, users are prompted to enter their username, password, and a reason for making the change when adding, editing, or deleting items. This electronic signature is saved with the items and helps enforces compliance with business or regulatory...
14 Jun, 2017
document Question Marks Displayed When Querying Helix ALM Oracle Databases
Problem Question marks are displayed when you query data that was just inserted in a Helix ALM Oracle database. Cause Client applications are often in a different environment than the database server. In this case, the NLS_LANG setting of the client application may differ from the...
26 Jun, 2017
document Removing index.html from the Helix ALM Web URL
Note: The following information applies only to Helix ALM Web (and TestTrack Web 2013.1 - 2016.1) configured on IIS 6. When Helix ALM Web is installed, the index.html file is added to the ttweb directory in the IIS document folder (e.g., wwwroot). The URL used to access Helix ALM Web...
28 Apr, 2017
document Problems Importing Email Attachments from Mac and Apple Mail
Problem Attachments are lost or corrupted when importing email into Helix ALM from Mac and Apple Mail. Cause The email attachment may have been sent in BinHex or AppleDouble formats. The Helix ALM Server email import code does not support these encodings for...
02 Jun, 2017
document Resolving RDBMS Database Transaction Issues – TestTrack 2011.1 and Earlier
Note: The following information only applies to TestTrack 2011.1 and earlier. Problem Under a rare combination of circumstances, updates to TestTrack project data are not saved to the database. Only data stored in supported RDBMS databases is affected. These circumstances can...
06 Jun, 2017
document Resolving Orphaned Workflow States
In the TestTrack workflow, when a defect, requirement, requirement document, test case, or test run cannot enter or exit a state, that state is called an orphaned state. When you review the workflow diagram, orphaned states may have arrows moving in one direction but not the other, or there may be...
23 Dec, 2014
document Helix ALM Reports Not Displayed in Safari
Problem Helix ALM reports generated on Mac are not displayed in Safari. The report generation status dialog box closes and the Reports list window is displayed instead of the report. Cause The report is opened in a pop-up window, which Safari blocks by default. Solution Disable...
02 Jun, 2017
document eSaveResult_ErrGeneralError Error Returned When Adding Helix ALM Data
Problem The following error is returned when adding data to Helix ALM: 'eSaveResult_ErrGeneralError' Cause The Helix ALM Server cannot save data to the computer's hard drive. The most common cause of this problem is low disk space. Make sure there is adequate free disk space for your...
30 May, 2017
document Changing the Response Buffer Limit in Microsoft IIS 7 and Later
Microsoft IIS 7 and later use a default response buffer limit to control the amount of data exchanged between the web server and Helix ALM web clients. This limit may be too low to perform some Helix ALM actions. For example, the following issues may occur if the response buffer limit is too...
06 Jun, 2017

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